TECO Energy Reviews and Complaints

Latest Reviews and Complaints

V. Schulist

Verified customer

TECO Energy On 30 May 23, I made an advanced payment of $3706.64 to TECO Energy, which included a convenience fee of ****%, in order to upgrade my

On 30 May 23, I made an advanced payment of $3706.64 to TECO Energy, which included a convenience fee of ***%, in order to upgrade my residential electric by installing an underground cable and conduit. I also requested the removal of the existing underground cable. However, since making the payment and coordinating with TECO Energy, they have rescheduled the installation three times. This has caused me to lose trust and confidence in their ability to provide the services that I have already paid for. Therefore, I am requesting a reimbursement of the convenience fee, which amounts to $99.20. I would have preferred to pay this fee by check if I had known that my installation service would not be prioritized. Additionally, I kindly request that TECO Energy adheres to the agreed-upon rescheduling date of Friday, 11 August.

Read full complaint

Hide full review

How responsive is TECO Energy's customer service?

0 Resolved

1 Unresolved

Total complaints: 1

Resolved complaints: 0 (0%)

Unresolved complaints: 1 (100%)

Sort by:

Looks like TECO Energy has no reviews or complaints yet, which is great!

However, if you have something to share with the others, you can write a complaint or review

Write a review Leave a complaint

Subscribe to receive notifications of all new customer feedback

TECO Energy has received 1 complaints on ComplaintsBoard. The first reported case, On 30 May 23, I made an advanced payment of $3706.64 to TECO Energy, which included a convenience fee of ****%, in order to upgrade my , was published on Oct 17, 2023, and the most recent complaint, On 30 May 23, I made an advanced payment of $3706.64 to TECO Energy, which included a convenience fee of ****%, in order to upgrade my , was posted on Oct 17, 2023.

Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 1 complaints (100%) remain unresolved.

Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.

👉 Submit a complaint about TECO Energy

Is TECO Energy Legit?

TECO Energy earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds TECO Energy to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, TECO Energy is known for their high standards and safety. If you're thinking about dealing with TECO Energy, it's wise to check how they handle complaints.

We found clear and detailed contact information for TECO Energy. The company provides a physical address, 4 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

TECOEnergy.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

TECOEnergy.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

TECOEnergy.com you are considering visiting, which is associated with TECO Energy, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

TECO Energy website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

TECO Energy protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.