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I visited TD Canada Trust branch at Hwy 7 and Warden Ave at about 12:30pm on June 22, 2023 and waited in line for about half an hour then it was my turn. i put my bank card in and keyed in my PIN Number in front of your staff named Justin Kim. I told him I wanted to buy a bank draft of exactly 85,000 Japanese Yen. He then asked around and the other guy showed him where to get an unprinted draft paper. He then asked me for an ID, I showed him a Driver's license he looks fine with that after carefully checking with the screen in front of him and returned to me. He then told me that TD does not send funds to Japan. And he asked me whether I need that in cash. I replied no and I was feeling strange that TD as one of the major banks in Canada and don't send funds to Japan. I then left. My complain is that the person may not fully understand what he need to do as a TD teller/representative because before my turn with this guy, J. Kim, he dealt with a senior lady, and he cannot do what she was asking him to do as well. She had to move to adjacent teller. If TD has any new person normally an experienced person standed behind that person most the times to make sure he/she in doing things right.
