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Tan Chong Motor Holdingsunprofessionalism service staff

1

On 18/10/2017 @0830hrs, when I send my vehicle SLP2080D for servicing at Lor 8 Toa Payoh Nissan serving centre. Service staff Mr Lawance told me to upgrade my car engine oil but I told him my car still under free serving until 50, 000 mileage. Suddenly, Mr Lawance said my car free serving was not in system records. I did told Mr Lawance I have purchased my car few mths ago as such my car mileage around 10, 000. At that moment, I m rushing for my work as I need attend a important meeting with my boss. I also did called my Nissan saleman to verify my free serving. I wish the management to look into this matter as your service staff Mr Lawance should listen to customer first and give a call to his Nissan saleman to verify the car free serving. In future customer embarrassment and inconvenience can be avoid. That all

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