Tan Chong Motor Holdings — navara np 300 v // vd 8316 / malaysia // after-sales support // year built 2016 //
23 months old Truck - break down on September 2nd and Nissan Service Center tow from my house to Glenmarie Nissan Service Center the same day.
On the 4th, I was told the Fuel Pump malfunction and need to replace and stock may arrive on 5th and ready to collect on the 6th noon time.
Today (5th September / morning ) received a call. Explaining to me not possible collection on the 6th, because of they may need to order the Parts from Japan or Thailand.
Therefore the date of collection is unknown - until they can get the stock. This is totally unacceptable to let the customer to wait for unknown collection date.
This model been selling like ‘ Hot Cake ‘ in Malaysia, and shouldn't your service center should keep sufficient Parts for your valuable customers.
I need vehicle to move around, we buy car for convenient and to work.
Need your early response to resolve my problem and call me urgently for solution.
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