The complaint has been investigated and
resolved to the customer's satisfactionResolved Tampa Electric — Wrongful charges
resolved to the customer's satisfaction
My Teco bill has increased by almost $300 in the past 4 months, I now have electric bills for $455 a month, but first let me say I am hardly home, and I have been keeping my a/c at 78. My due date on the bills are the 15th of each month. For some reason Teco disconnects my power on the 16th, ( I also get a final notice sent out around the 6th, before my bill is even due.) They wont even let me be a day late. I have tried to set up payment arrangement, but the reps tell me that my account does not qualify for it. I just got off the phone with teco, and they are charging me fees for a tech that came out and "spoke" to me or left a door hanger. This never happened, I never spoke to or received a hanger on my door from a field tech. I do not understand how this company is allowed to continue to rip people off. Hillsborough county residents have no other options but to use teco as their electric providers. This is disgusting, I am completely sickened by they way they treat their customers. They claim that they do not bill for any charges that were not used, but yet every month my bill has around $200 in misc. charges, which can not be explained by teco. Something needs to be done. I know a lot of customers who have had an issue like mine with teco, and have made complaints, but nothing is ever handled, so is it pointless to even make a complaint? I'm thinking so. Teco will continue to charge hundreds of dollars for fees they are making up, and nothing will come out of this. Someone should seriously do an investigation on them.
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