Swoop

My daughter and I were due to fly on Thursday March 19th with Swoop. Anticipating the closure of borders due to Covid-19, I preemptively changed our flight to October. Despite multiple attempts, I couldn't reach Swoop by phone and had to change the flights online, incurring fees of $500 on March 13th. Shortly after, Swoop allowed customers to change flights without fees due to the pandemic. When I called to request a refund for the charges, a supervisor named Dan sympathized but refused to issue a refund or credit. Given that non-essential travel was banned and we couldn't have flown as Canadian citizens, I believe a refund is justified and that the policy should apply to my situation as well.

Jan 6, 2021, 4:25 PM - Reference # [protected]

My bill with swoop is $ 79.98... I got charge

And edreams charge me $ 88.52

With the same booking reservation code.
Customer details
Full Name:
Rusela Zephyrin Lising
Phone number(s):
[protected]
e-Mail:
[protected]@yahoo.com

Price and payment method
The total cost of your reservation is: C$ 88.52
The details of the amounts charged to your card are shown below :
- Swoop : C$ 79.98
- eDreams : C$ 8.54
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