Swinton Insurance / Swinton Group review: Car insurance

We went with this company for my wife's car insurance as their quote was the lowest on Compare the Market. Unfortunately after signing up and paying, and with the insurance already in place, they emailed to say there was "something they needed to check" so we had to call them. They then proceeded to tell us that there was an "at fault" claim for one of the named drivers (myself) back in 2019, which was a total lie as I never made such claim and my current policy with LV (attached) clearly shows 5 years no claim, as we had honestly declared in the application.

Swinton told my wife on the phone that this supposed claim would raise the premium by £65! Naturally we said they can keep their policy and that we wanted to cancel while still within the cooling off period, so we can go with the next cheapest provider. We were charged a £25 cancellation fee which is totally unfair since Swinton were the ones who changed the price after a contract was already signed, based on their own information which they allegedly obtained from the Claims & Underwriting Exchange (CUE). I intend to obtain my claim history from the CUE which unfortunately can take weeks. When that comes back, if it shows this mysterious claim I will stand corrected, but if nothing shows up, I will expect a full refund of the £25 cancellation fee and an apology from Swinton.

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