Swiggy – Cancellation charge

I recently placed an order for food delivery through Swiggy, a popular food delivery platform, from a well-known restaurant. Unfortunately, I encountered some technical difficulties with my mobile device during the expected delivery window, resulting in a 15-minute period of unavailability. Once my device reconnected to the network, I promptly contacted the delivery person, only to be informed that my order had been canceled and the food was being returned to the restaurant. I was advised to contact customer care for a refund.

However, I was unable to locate any contact information for customer care. I subsequently sent an email, but I'm not getting proper responses from them. It is concerning that I am being held liable for a 100% cancellation charge for an order that I did not receive due to circumstances beyond my control.

Furthermore, I find it perplexing that I am expected to pay the full amount for an order that I ultimately purchased directly from the restaurant on the same day. This situation has resulted in an unnecessary duplication of expenses for the same meal.

I kindly request a prompt and appropriate response from Swiggy, including a satisfactory resolution to this matter and a refund of the amount charged for the canceled order.