SureTouch Long DistanceUnauthorized charges!

B
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Verified customer

Suretouch Long Distance is charging me $19.95 per month, even though I never authorized any charges. My credit card company says they cannot do anything about it because it is a pre-authorized charge. Umg*Buyedg and Umg*My Adv are also charging $19.95 per month. My credit card company will do nothing about any of these because they say they are all pre-authorized. I am turning these companies in to the Attorney General in my state in hopes of stopping this fraud.

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Responses

  • St
    Stacy Jun 18, 2007
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    On Saturday I received a letter from SureTouch stating that they are please I signed up for their service, which is $4.95 for the first 14 days and $39.95 per month thereafter. I did not sign up for this service and there is no information on how to cancel. There is a customer service number, which goes right to voicemail each time you call, including during business hours of 9am to 9pm Monday through Friday. I have called at least 20 times this morning. I also tried calling Direct Connection, which the letter states is their parent company. Their phone number also goes directly to voicemail. There is a website (www.suretouch.net) which does not have any way for you to cancel, nor any information for how to do so. I do not want this service and feel like I have been scammed.

    0 Votes
  • Mi
    Michael Zurawski Jun 28, 2007
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    I am going too call the attorney Generals office and report this fraud. I will not pay for this service i did not apply for...

    0 Votes
  • An
    Anna Loranger Jul 07, 2007
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    I did not sign up! I said to a representative that called through a Visa card we have, that I did not want the service. Now I get a call on my phone that is a recording that says Thanks for signing up. Where do I call to tell these people NO?

    This is wrong!

    Anna

    0 Votes
  • An
    ani muri Jul 16, 2007
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    Somehow my credit card was also used to sign me up for unlimited long distance telephone service which i did not request and had no knowledge of untill i noticed the charge on a monthly bill. 5 days ago, after repeated calls to the phone number listed with the charge i finally reaching a human being. I was told that the charge had been initiated by a telemarketing call to my home, someone in my home had approved this (NOT) although my home phone number could actually not be used to trace the charge! IN other words, my money was used to fund some other phone number. Unfortunately i did not think fast enough on my feet to get that number from the customer service representative. I was so scared to give them any information during the call because i had no idea what they would do with it! I wanted a refund but didn't want them to do any more weird stuff to me! I was just imagining what they would do with voluntary information if they went to the bank with involuntary information. Somehow they must have attained my visa card number and just attached charges to it, but where? Strangely, i also recieved an unordered copy of a girls gone wild dvd and was billed $1 for it. Could they be related? I was freaked enough to cancel my card before anymore wild charges appeared. An investigation needs to be made, maybe its a leak from a big store we all shop at or something? This is a totally sleazy operation i think! They have just credited my card for the $39.95 they stole in July but refused to refund the $4.95 for the initial month of june saying it was too late! What! I never bought this or received this service! I will be filing an affidavit and writing to the Attorney General of my state. Which is Louisana. Did anyone else get burned in a similar fashion?

    0 Votes
  • Va
    Vann Jul 21, 2007
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    I have the same horror story as I also have received this bogus offer. I wonder how and where they are able to obtain credit card numbers and authorize charges without approval.

    0 Votes
  • Ro
    Robert Partain Jul 29, 2007
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    I too have just gotten one of these bogus bills. I intend to call the Ga. officials to make a complaint. I think it is high time someone in authority did something about this. This is insane.

    0 Votes
  • Mi
    michelle farmer Jul 30, 2007
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    This is a scam. I also am getting charged a monthly fee. I have sent several emails to them to cancel and have called them several times, in the beginning they told me they canceled my service and will refund my account, but they are still taking out forty dollars every month. Now i cant get a hold of anyone. Does anyone have any information about this company? I do not know what else to do!

    0 Votes
  • Pa
    Parlan Carevin Aug 06, 2007
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    I've been charged by SureTouch for the amount of 39.95 (US Dollars) for a product I've never ordered or authorized. Upon finding this site I immediately contacted my Credit Union (it was charged on a Visa that I have through that CU). Because it's a "Pre-Authorized" charge it couldn't be stopped from processing (as I caught it before the charge went through), but I filled out the paperwork to challenge this charge and will likely be refunded my money. Because it's a monthly re-occurring charge they will likely only have to do this once more before they are able to put a final stop on this. The only possibly related transactions that have occurred during the time frame when SureTouch charged me could have been SunRocket's closure (a compan that I filed and won a complaint against). Anyone else a former SunRocket user?

    0 Votes
  • Re
    Rebecca Clark Aug 16, 2007
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    SureTouch Long Distance was taking $39.95 out of my bank account. I NEVER authorized this transaction. I called 866-380-7147 and I left a message on an answering machine saying that I wanted my money back and would press legal charges. I called back later that day and a nice lady answered saying that they had gotten my message and would be returning 2 months of $39.95 back into my account within 7-10 days... about three days later, I received the money. CHECK your BANK STATEMENTS! forty bucks a month usually passes through the cracks... if you are having this problem, they will refund all your money. Call them!

    0 Votes
  • Ba
    BA LE Aug 27, 2007
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    I've been charged by SureTouch for the amount of 39.95 (US Dollars) for a product I've never ordered or authorized. I don't even know who they are and I don't even have a land line telephone line. Anyone know how to file a complaint to this SURETOUCH LONG DISTANCE COMPANY here.

    0 Votes
  • Pa
    Parlan Carevin Aug 28, 2007
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    I posted earlier about this, and here's what I had to do to get my money back:

    I filed a police report with my local police department. They wanted to know the following information: the name of the companies involved (SureTouch and GGW Video), addresses and phone numbers of those companies, when the charges were first made and when the last one was made, the total amount of money charged.

    The information if any of you need it:

    GGW Video
    PO Box 150
    Hollywood CA 90078
    800-689-3666

    Direct Connect (aka SureTouch)
    11660 Altharetta Highway
    Roswell Georgia 30076
    8663807147

    Once I filed that police report, I contacted my credit union with a police report number. They had me file a different report for their own investigation. I gave them the same information and also had that card canceled and a new one ordered - which I suggest to anyone who is reading this to do as well. Your credit information is at risk right now and more charges are very likely until you cancel the card that these charges are made on. The fact that I had given back the card to my credit union I think also helped my case - since my credit number was no longer available.

    Be sure to check for all charges from the following: GGW, GGW VIDEO, SURETOUCH, SURETOUCHLD, SURETOUCH SERVICES, SURE SERVICE - they use multiple names for their charges. After I filed the police report and the second report with my credit union, they refunded me the money charged by both companies (nearly $200 total).

    A bit of background information:

    When I called GGW Video about the charges, they were blase about the about it until I mentioned that I was going to file a police report for credit fraud. Then they sat up straight and started giving me information. GGW Video (Girls Gone Wild) had charged my card with information they received from "Direct Connect" (aka SureTouch) - an act that I'm confident is illegal. They said that it had to do with a Walmart gift card I ordered in May (at the time that GGW and SureTouch both began charging my card), a gift card that I never ordered. They gave me the contact information of the company that had given them my credit information.

    Direct Connect
    11660 Altharetta Highway
    Roswell Georgia 30076
    866-380-7147

    The phone numbers that you find on the internet or on your charge card information to contact SureTouch goes to an answering machine. GGW Video gave me the following number for Direct Connect: 866-380-7147 - that is a live number. Direct Connect gave me the information I listed above, and _they are SureTouch_. To help them stay anonymous, they make their charges under a different company name and give phony numbers when they do.

    Be sure to file a police report, and be sure to file a report with your state's attorney general (both can likely be done online in a matter of minutes, once you have all the information gathered). Then once you have a police report, contact your credit card company and let them know that fraudulent charges have been made on your card. Again I suggest canceling the card / ordering a different card number while you are at it!

    Good luck.

    0 Votes
  • In
    Info Here Might Help Sep 02, 2007
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    Verified customer

    This company is also called DigiTouch, and they have two very cheesy looking websites (www.digitouchllc.com and www.suretouch.net). Neither one will give you any information, and they're no longer answering their phone numbers.

    However, a "Who Is" search (http://www.networksolutions.com/whois/results.jsp?domain=suretouch.net) reveals that both websites are registered to this guy:

    Borenstein, Elliot
    [email protected]
    259 CUTTY SARK WAY
    ALPHARETTA, GA 30005-4228
    US
    Phone: 6783253110
    Fax: 6783253111

    The phone number doesn't work. I don't know about the fax or e-mail. What's more interesting, though, is that the same guy is listed on the FAA website as a pilot who tests other pilots.

    http://www.faa.gov/about/office_org/field_offices/fsdo/jan/local_more/dpe/index.cfm

    Elliott Borenstein
    259 Cutty Sark Way
    Alpharetta, GA 30005
    (H) (770) 442-5826 / (W) (770)-458-6047

    Same guy, same address. His home number is disconnected, but the work number will connect you with some helicopter company. They're probably just his employers, but he can probably be reached there during business hours. If not, it might be worth contacting the FAA headquarters in Georgia.

    0 Votes
  • Ki
    Kim Nener-Plante Sep 04, 2007
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    a verified customer
    Verified customer

    I just discovered that "Suretouch" has been charging my credit card 39.95 a month since Sept of 2006!!!!! For a service I never ordered!!! My husband asked me yesterday while checking charges on-line which he does once a month, but never thought to ask me for a whole year. This so-called company is very shady!!Every month the charge comes up slightly different like sure services, suretouch, suretouch long distance, So my husband didn't pick it up until now.

    I goggled the name and came to this website. I went to my bank this a.m. and spoke to someone in the fraud dept. They called the number that was on my bank statement 866-500--6099,they told them they are not affiliated with nor have been working for Suretouch in months... My bank then called the other number 866-380-7147 that was on one of the complaints here... she said it sounded like a private residence but the person on the other end said it was suretouch customer service and had my start date and info. My bank fraud dept couldn't do anything, however my bank billing dispute dept helped me cancel this so called service I then canceled the credit card. My bank said you must cancEl suretouch service first because if you just cancel your credit card and get a new one the bank automatically will put the charge thru on the new credit card. I couldn't get any money back thrum my bank because after all it took us a year to discover the fraud. Shame on my husband and i.

    So i called the 866-380-7147 number and asked them exactly what is this co. They told me for the 39.95 per month they sent me out a unlimited telephone calling card i told them i did not authorize this service , they told me they have a recording so i asked them to play it what a scam.... The recording is their telemarketer and a voice.. Not my voice!! Giving soft yes and no answers, at no time is my charge card number spoken of i don't know how this can be legal, the rep told me they get the credit card info off some list bull-----t!!!!!!! I then called my telephone service provide rand asked if they have heard of this long distance co. They too agreed its a scam! She told me to file a complaint with the fcc their number is 888-225-5322.

    So i decided to call them back, i got another rep, i told her i canceled service had never received a "telephone calling card" and filed papers with my local police, bank and a complaint with the fcc. She is supposedly refunding i think she said the past 4 months.... We'll see! Now i have to be sure to check next month statement to make sure they did cancel this bogus charge good luck!

    0 Votes
  • Ja
    James Griner Sep 23, 2007
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    a verified customer
    Verified customer

    Just reviewed my on-line bank account and found that from Mar 07 through June 07, I have been charged $124.80 from Sure Services and Suretouchld. I have never heard of them nor have I ever signed up for such a service. I tried to call them at 866-380-7147 but the answering service stated that their hours are from 9am - 9pm M - F, and 9am - 2pm on Sat. Today is Sunday. I intend to call them and my bank first thing tommorrow.
    I don't know how this kind of thing can happen - but I intend to find out. Did anyone have any problem getting a refund from this company?
    I will also call the fcc tommorrow and the attorney general.
    Thanks for all the info on this bogus company.

    0 Votes
  • Vi
    Vicki A Farries Sep 24, 2007
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    Verified customer

    I received a letter on Fir 9/21 regarding an agreement with Sure Touch for long distance plan. I have a long distance plan so why would I authorize for another. Today, I made 4 attempts to reach and cancel this plan to only get voicemail. I the meantime checking my bank account, my information was forwarded to Girls Gone Wide for videos I have not authorized for. A $1 was taken out of my account for this program. I was instructed that videos will be sent to me in a brown wrapping and all I need to do is reject them and they will be returned to them and I will receive reimbursement. What can I do to stop this Sure Touch people.

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  • Ja
    James Griner Sep 24, 2007
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    Verified customer

    I just called Sure Services and explained to them that I have been charged for a service that I never signed up for. The lady on the other end stated that they had a tape of my wife who agreed to take the service. She played the tape recording and the guy on the tape was talking so fast that I could only catch every third or fourth word. I did hear my wife say OK but couldn't understand the question he was asking.
    I asked to talk with the supervisor of Sure Services and when she came on the line she told me that they would cancel the membership and that they would only credit me one month of service. I am furious that this kind of scam can happen. Has anyone got any recommendations on what can be done to shut this kind of fraudulent scam down?

    I will file a police report and make an official report with the Attorney Generals office within the state of Alabama.

    Thanks for any advise anyone has.

    0 Votes
  • Ja
    James Griner Sep 27, 2007
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    I had to contact by financial institute and have them recover the fraudulent charges from both Sure Touch and Sure Services. They had charged me over 500. for services that I did not sign up for or request. I have also filed a complaint with the Alabama Attorney General, the FTC, the FCC and the Better Business Bureau.

    I have learned that I need to monitor my credit card and bank statements daily. There should be a way to sue these dishonest companies who do this to honest hard working citizens. I will peruse it further and post what I find out.

    0 Votes
  • Ja
    Jason Banks Sep 27, 2007
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    *sigh* the same thing happened to me guys. I 've just started back college this semester and I currently don't work, so I was checkin my account statements or whatever and noticed that sum company was takin (STEALING) $39.95 a month every month since march, that's $285. So I'm thinkin too much about it, I'm just gonna call them and cancel it because maybe I made a mistake and signed up for this willingly. So I call the number...and call...and call...and call...and CALL, and I finally get thru. Ok so I talk to this lady who's super cool (which is obviously a front) and she said that they're a long distance phone card company or whatever and I'm thinkin to myself, wtf???, because I only use my cell phone. SO anyways, she says that she got it cancelled and that I'm gonna get a refund of 3 months within like 7-10 days. The ### even let me listen to a voice recordin where all u can hear is sum guy talkin like SUPER fast and the other person who accepted the charges (me supposedly), but u can't even ###in hear them!!! it's jus silence on the other end, the lady (obviously a veteran) goes "haha, I can't tell who was on the other hand either, well I got u cancelled, and ur gonna get that money back within 7-10 days". I was gonna leave it at that until sumthin just didn't sound right and I googled "suretouchld" which bought me here and started me to REALLY worry. I called my bank and asked them what I'm supposed to do, they told me that I'ma have to go to them first and fill out some kind of form, and then go file a police report...SO NOT COOL!!! I'ma broke ### sophomore in college and these ###s just want to go around and steal money from me!!! They need to pay, seriously.

    0 Votes
  • Sh
    Sherry M Clark Oct 06, 2007
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    Sure Touch has been taking 39.95 out of my Cabelas credit card starting in June so they have charged me 159.80 that I never authorized. I have called them on numerous occasions and left messages and have never been helped with this matter.

    Thank you,
    Sherry Clark

    0 Votes
  • Ca
    Cassandra Howard Oct 07, 2007
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    Verified customer

    I received a letter saying that I signed up for long distance services at a phone number that isn't even mine. I live there but the phone service is in someone else's name and I don't even know what card they are supp0ose to charge for this ghost service. I have called the customer service number given in the bogas letter but the call fails every time. I need to know what to do. Please respond and help me to stop this highway robbery!!!! I have an address 11660 Alpharetta Highway, Suite 650, Roswello, Georgia 30076

    0 Votes
  • Ca
    Candice Blaese Oct 09, 2007
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    I received letter from Sure Touch regarding Long Distance service. I have never authorized to pay for such. I have no home phone and the phone number they list on my letter is my work number. Why would I want long distance service when my work would pay for such if needed. I have contacted my bank and they are doing an investigation and have told me they will also contact police if they find to be unlawful charges. I have sent a copy of said letter with a statement to Sure Charge stating I do not want their services and to refund any charges they have put to me. I will also be contacting the Attorney General regarding this company.

    0 Votes
  • Cs
    C Shackleton Oct 13, 2007
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    I currently work for World's Foremost Bank, the bank owned by Cabelas that offers the Cabelas credit card. Call customer service and set up a dispute very soon. There are time frames that we have to dispute the charges within or we have no legal rights to contest them. I believe it is 60 days from the date of the statement that the charge shows up on. There is a form that has to be filled out, so if you have access to a fax machine it helps out alot. Or you can also print the dispute form from the Cabelas.com website when you are viewing your Cabelas Club account.

    0 Votes
  • Ke
    Kelli Waitt Oct 16, 2007
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    I am another one who is being charged for this supposed service on a house line that just got installed last month but in someone else's name. I have a cell phone, why would I need long distance through anyone buy my cell provider? I also received the GGW videos, and opened them not knowing what they are, and thought to myself that I must have ordered them for my husband without remembering. Then this morning while checking my credit card balance (I have a prepaid one) I noticed the sure touch crap and googled it which led me here. Needless to say Im so not happy and since I have a prepaid credit card what the hell am I supposed to do? Its not like I can go to my bank and handle it there. I dont know what to do, these a-holes are basically stealing food out of my 10 month olds mouth.

    0 Votes
  • Ba
    Barbara Canupp Oct 23, 2007
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    I was notified stating that the rep was calling from Target to thank me for my patronage. I was told that i could try it & if I wanted I could sign up. I was told that I would get a $25 gift card from Target but instead got 2 "GIRLS GONE WILD UNCENSORED" DVDs. I returned the DVDs but only can leave messages canceling the service. I have not received my credit card statement yet so I do not know if I was charged. I hope not as I did not give them that information.

    0 Votes
  • Be
    Benny J Moose Oct 29, 2007
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    I live In NC, I have also had a bad brush with sure touch. They have taken unauthorized money from my account. When they called me I even told them I didn't want to receive any offers from them,"DON'T EVEN SEND IT TO ME'. Well they did anyway. Is there no way, anyone we can complain to about this? Someone who can tell us how to stop companies like this from taking advantage of people. Some one was going to write the Attorney General, Where in NC could I write? Post an address? Thanks.

    0 Votes
  • Be
    Benny J Moose Oct 29, 2007
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    In North Carolina the Attorney General Is Roy Cooper address is 9001 Mail Service Center Raleigh, NC 27699-9001. Consumer Protection phone 1-877-566-7226. Or visit the web site and file on line by email. Thanks BJM.

    0 Votes
  • No
    Not Happy Oct 30, 2007
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    a verified customer
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    Who all has contacted FTC. Need to know how many because they will not respond to individual complaints. Also need to know which AG's are even interested. This is rip off. Please respond by posting. please.

    0 Votes
  • An
    Ann Condento Nov 01, 2007
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    a verified customer
    Verified customer

    Yesterday I received a call from my credit card company regarding weird charges and I had to go through a series of questions, etc. to make them go away. Apparently, I or they missed one (or at least I hope it is just one).

    Today I had 10 mesages left on my answer machine welcoming me to Sure Touch Long Distance. I immediately called my credit card company and they canceled the card and left a note in the file regarding this company. At the time of the call I did not know all the other names these clowns go under. I contacted Sure Touch directly and advised them to take me off their customer list immediately. I also told them I would be filing a police report and contacting the Attorney General's Office. The young lady on the phone did not hesitate to assist me, however with companies like this I am a little leary.

    I wanted to say thank you to everyone who has supplied such helpful information. It is sad we have to go through stuff like this, but it's good to know people are out there that are willing to share these bad experiences to help others.

    Thank you all.

    Ann

    0 Votes
  • Li
    Lindsey Parkinson Nov 15, 2007
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    Verified customer

    I have had the same problem. I didn't even know this company existed. I googled the name Sure Touch and found my problem. I am going to have to close all my accounts because they won't stop sending the charges. I have a phone number for them and no answers. It's an automated system that says, "Please leave you name and a brief message." That's it. DO NOT TRUST THIS COMPANY. IT"S A SCAM.

    0 Votes
  • St
    Stacey Stites Nov 15, 2007
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    a verified customer
    Verified customer

    On November 10, 2007 around 11am, I received a call from someone claiming to be “Ronda Watson”. She said she was with MasterCard Customer Care Center and asked me if I had recently used my MasterCard ending in 1110 to purchase a coupon book for $19.95, a Digitouch Calling Card for $39.95 and a Girls Gone Wild Video for $19.99 plus 6.99 shipping and handling. I told her I hadn’t and that the card she was referring to had been cancelled over the summer because a magazine had gotten hold of it and was signing me up for all sorts of things. “Ronda” said she believed this was the same thing and that she needed to record me asking for the charges to be deactivated so they would not transfer onto my new card. I responded that I didn’t think they would, but better safe than sorry and repeated “OK” and “deactivate” at the appropriate times. I had gotten her name, the name and phone number of the company she worked for (800-222-6787), and her agent number (TF22154) during the middle of her recording as I was a bit leery that she was legitimate.

    Upon hanging up I immediately got back on the phone to call my bank but wasn’t yet disconnected from her call. I heard the tail-end of a recorded voice mentioning something about “verified by visa” and “iconfirm.net”. When the recording was through I called my bank and was told they are not connected with a place called MasterCard Customer Care Center, but that I need not worry as my card had been cancelled back in June 2007 and no new charges would transfer to my replacement card. I then called the number that “Ronda” had given me and reached a bus garage. I called the 800 number on my MasterCard and was transferred to their security department who also assured me that the card had been cancelled long enough that if anyone tried to use it, the charges would be denied.
    When I went online to my bank account on Monday, November 12th I had a charge for $4.95 to Digitouch. I called the bank and spoke with the security fraud department. They removed the charges and put a hold on the card. On Wednesday, November 14th I received a welcome letter from Digitouch and called my bank to have my card cancelled and a note put in my file to not transfer any new charges from the card ending in 1110 or my current cancelled card ending in 0264. I then googled the website listed on the welcome letter from Digitouch (digitouchllc.com) and was sent instead to a Complaints Board website. There were 9 pages of e-mails on Digitouch’s scam and more regarding Girls Gone Wild and Buyers Edge who are part of the package I supposedly bought when I thought I was deactivating. I called the number one of the people found for Digitouch (866-380-7147) since the one in the welcome letter didn’t work, and reached a live person. She didn’t seem to care that an employee was scamming to get customers and simply cancelled my bogus order (confirmation #84070LNH) and gave me the phone numbers to reach GGW (800-689-3666) and Buyers Edge (888-326-7156). Buyers Edge claimed I didn’t have a membership with them so I wasn’t able to cancel anything, but Gina at GGW cancelled me out of their system and gave me a confirmation number #12496400.

    I will be sending copies of this letter to Chase Bank, the Goshen Police Department, the Attorney General, the FTC, the BBB, and my local TV Station in hopes that they can warn the public and maybe look into Digitouch’s business practices. I will also be sending return receipt letters to all three of the companies to make sure I don’t receive anymore charges.

    0 Votes
  • Me
    Mel W. Campbell Dec 11, 2007
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    a verified customer
    Verified customer

    My wife recently received not that she had accepted Digitouch's 14 day trial Long Distance Plan. She never order or accepted their services. When we tried to call the customer service number provided in large bold numbers all it did was ring and then after about 3 or 4 minutes the "busy" signal suddenly sounded. We would like to know who we could go to to rectify this problem. Though I'm not sure, doesn't the FCC regulate this areas of consumer fraud...

    0 Votes
  • Br
    Brian Dec 17, 2007
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    a verified customer
    Verified customer

    I just experienced the EXACT situation as Stacey. The only difference is who I spoke with "LaDawn Manor" and the number they gave me just rang, 866-767-9008.

    I just got off the phone with DigiTouch/Sure Touch (the out source provider) and they are reversing the charge. What i am curious about is how they got my card info. They verified the last 4 digits of my card and nver asked me to verify anything. Interesting enough is the recording. It is clearly me, because I did go through the process. The leave off the last question - Do you agree to these terms and conditions? They even instruct you to clearly state NO before the recording starts and confirm post recording that they have the NO on file and the charge will be reversed.

    0 Votes
  • Li
    lisa greenwood Jan 05, 2008
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    i also received charges on my credit card from this company and i did not authorize anything. it is definitely a scam.

    0 Votes
  • Ho
    Holly Henk Jan 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Same Thing Un Authorized Charges

    0 Votes
  • Ju
    Judy Wagner Jan 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I placed an order online 11/22/07 #94465375 Wusthof Classic 4 Piece Chef's Set in which was to be shipped by 12/31/07 at the latest. I have contacted Cabellas on 3 occassions in which I was told that someone would be in touch in a few days from my last conversation with a Nancy on 1/07/08. I havent heard from anyone by e-mail or otherwise. I told Nancy I would like to know where the Chef set is or I would like my full refund. Please resond ASAP. my e-mail is [email protected] Cabellas was prompt in collecting from my credit card and I would like the same. One way or the other.

    0 Votes
  • An
    anne lowe Jan 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I got a service i did not sign up for I have allready got long distance.I do not need the service. I called this and got i a stop payment done 1-866-380 -7148

    0 Votes
  • Ma
    MARIA RUSSO Jan 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I PLACE AN ORDER BASED ON AN INFORMERICAL FOR KEVIN TRUDEAU "NATURAL CURES" BOOK & TOLD THE PHONE OPERATOR/ORDER TAKER THAT I WASN'T INTERESETED IN ANYTHING OTHER THAN MY BOOKS. EVEN THE MONTHLY NEWSLETTER THAT WILL BE CHARGED AUTOMATICALLY. I WAS ADVISED THAT I WOULD HAVE TO CANCEL THAT NEWSLETTER UPON RECIEPT OF MY BOOKS, AS THERE IS A CONTACT NUMBER TO CALL FOR CANCELLATION ENCLOSED IN THAT PACKAGE. THIS PHONE OPERATOR/ORDER TAKER STILL TRIED TO PUSH OTHER ITEMS. ME BEING VERY STERN ABOUT ABOUT NOT WANTING ANYTHING ELSE, SHE SAID OKAY, THEN SHE SAID SHE HAD A FREE $50.00 WALMART CARD FOR MY HUSBAND & MYSELF IN OUR NAME, TOLD HER NO THANK. APPARENTLY THEY GAVE MY CREDIT CARD INFO.(LAST 4DIGITS) TO OTHER COMPANIES WHOM BEEN ANNOYING US AT HOME. I TOLD THE GUY, KEITH WHOM SAID HE WAS FROM THE CANCELLATION DEPT, TO ASSURE ME IF I WANTED THESE PROMOTIONS, I SAID NO MANY TIMES. SO NERVOUS MY BANK ACCOUNT IS GOING TO BE TAMPERED WITH I GOT A LTR IN THE MAIL ABOUT MY MEMBERSHIP TO DIGITOUCH, WHICH I DIDN'T ASK FOR & WAS SWINDLED INTO ALONG W. GAS CARDS & MY ADVISOR LEGAL SERVICES. AFTER TELLING THIS GUY KEITH NUMEROUS TIMES, I WASN'T INTERESTED HE SAID IT WAS CANCELLED & COME TO FIND OUT IT WASN'T AFTER RECEIVING THAT LETTER TODAY, FROM DIGITOUCH. I HAVE BEEN IN CONTACT WITH ITV (1-800-215-0630) & THEIR LEGAL DEPT. IN CALIFORNIA (650-461-1000 CALLED "LIVEOPS"). I CANCELLED THOSE SO CALLED MEMBERSHIP ASAP FROM DIGITOUCH 1-866-380-7146 & BUYERS EDGE 1-888-326-7156. I CALLED BACK ITV & LIVEOPS LEGAL DEPT. TO INFORM THEM THEIR IS LEAK OR A MAJOR FRAUD ISSUE WHEN PLACING AN ORDER & THOSE WALMART OFFERINGS WITH GIVING OUT PERSONAL INFORMATION TO TELEMARKETING COMPANIES, WHOM CAUSE SO MANY PROBLEMS. TO GO THROUGH THIS ORDEAL IS FUSTRATING, STRESSFUL & HORRIFIC FOR JUST WANTING TO PURCHASE A SIMPLE ITEM ADVERTIZED. I CONSIDER THIS A FRAUD ISSUE & CAN CAUSE PEOPLE SEVERAL FINANCIAL PROBLEMS. HOPE THIS INFORMATION HELPS SOMEONE

    0 Votes
  • Ra
    Rachel Caras Feb 01, 2008
    This comment was posted by
    a verified customer
    Verified customer

    They got me too...The only time I gave my credit card number over the phone was when I got Kevin Trudeau's books. They were definitely not worth the $200 they got from me!

    I canceled my credit card and the bank says they will refund me the last 60 days.

    I called the police, but because I have moved out of the state, they cannot file a police report. Call social security to see if any other credit fraud has been committed, call all the credit bureaus to make sure it doesn't effect your credit rating and get a new credit card number.

    Credit Bureaus:
    Transunion 1-800-680-7289
    Equifax 1-800-525-6285
    Experian 1-888-397-3742

    I don't understand how people know who has made the site and who is getting the money, but he isn't arrested!

    0 Votes
  • Da
    Dan Bryant Feb 08, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Yes i got scammed! I dont check my statement as I should so they got me. looking back over my statement i cant find anything from suretouch but there is some from ggw. I called them and after a very short talk that i recorded they rolled over on suretouch. I went to my bank (A.S.B.) and played the recording. They told me that i would get all of my money back. ggw said they would credit me so we will wait a few days and see. If not my bank will take it back. I have went through hell with these videos comeing to my home. The first ones that came were in a plain brown box so i opened it at the mail box while setting in my pickup with my three kids. My wife was not happy you might even say she was pissed off. She was just sure i did it. There was no statement so i realy thought is was a gag someone sent to me. then the next month it happened again this time it was in a bag. So dumb me i opeded it again of coarse the kids were in the truck with me. Now she really got pissed. These are not just porn videos they are of little girls. It is a shame they can do this to our kids then scam us to get them into our homes. The hell with the money its time ggw was taken out of all our lifes. Haveing two girls this has hit home for me. I am just an old country boy with a pc i have nothing against porn if thats what floats your boat but this is not just porn its a bunch of old perverts trying to see and record our kids drunk and out of there minds. I feel sorry for each and every girl that has fell into there trap. Yes i do want my money back but i would gladdly give it up to stop these guys.

    0 Votes
  • De
    Dean KiloDavis Feb 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I too was duped into accepting their "risk-free trial" phone solicitation. I too was charged processing fees and a monthly charge. You can get your money back from this company. If you are having trouble finding a contact number. Look on your bank statement. Their contact phone number is a part of the transaction code.

    Mine showed up as 866-648-3576.

    0 Votes

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