Sunshine Furnituresofa and recliner


Purchased a new sofa & recliner. When delivered I accepted recliner, however I did not accept sofa because they delivered the display model. I know this for sure because the display sofa had a worn spot on it which would have became a rip/tear, which I had pointed this out to the salesman. He assured me that my sofa would come from the warhouse, that they did not deliver display models to the customers. However, they did because it was the exact spot in the exact same place. Told the deliverer and the person I spoke to in customer Service that I did not want recliner if I could not get another sofa because I wanted a matched set. Was told keep recliner we can get another sofa. Two weeks later they show up again saying they could not fit in elevator. Requested they take back recliner so that i could choose another set. They ignored request & left. Called customer service again they said we will pick up when we delivery other set. That was one of many calls i made to them & they kept changing their story each time. They said they would call back but did not. They kept you on hold for 30-60 minutes. I ended up having to keep chair because of 48 hour rule they wanted to suddenly enforce and pay 10% restocking for sofa because at that point i was turned of dealing with them & had been w/o a sofa for almost a month for things they were totally at fault for. The store Manager, Barbara would not get on the phone. She is not a good store manger. I will never shop there again . That store has poor Management, something the owner should look into. When reading reviews take heed because bad ones are just as true as some of the good ones.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.