SunSetter Products review: Three replacement awnings sent, all with holes

In less than two months, we have had to have Sunsetter replace our awning THREE times, all for holes in the fabric. Each time, the whole canvas had to be taken down/out and the new one put in. The third one is still installed because we are not only waiting for a return authorization of the SECOND ONE, we are also waiting for customer service to return our calls. The so-called customer service reps don't do anything to resolve issues; they merely stick to their scripts. At this point, we even would settle for a partial refund and a patch for the third awning, but again, Sunsetter's customer service is nonexistent. It is no small job to install these, and we are doing it ourselves. If it weren't for the holes that would be left in our siding, we would simply tear the entire thing down and insist on all of our money back. What a shameful track record Sunsetter has.