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1.3 228 Reviews
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Sunoco complaints 227

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3:31 pm EDT
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Sunoco rude and unfair buissness

My son went into this gas station to purchase cigs and used a coupon and later i went in and tried to use a coupon for cigs also and the employee refused to accept my coupon and was very rude. and when i tried to explain he got beligerant and told me to leave. unlucky for him i am unemployed and will be standing in front of his store monday morning holding a sign to let others know how rude and unfair the storeowner and employees are. I have nothing better to do so if he wants to treat people that way i will return the favor. the gas station is a sunoco gas station incircleville ohio on main st. please avoid this place. i cant find a job but yet rude people who cant talk to customers can find a job. GREAT

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miramontez
Pittsburgh, US
Nov 15, 2012 8:31 am EST

Corporate has been allegedly sending my grievances against the district manager (Tom), store managers (Rita & Rick), Legal dept. (Micheko) and cashier (Vallerie) since October 2012.
If I am dealing with a copy cat Penn State cover-up situation just let me know.
store #7144

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bailcat1
, US
Jul 27, 2012 4:23 pm EDT

Sunoco station starts running up cents before you even pump gas. I have a receipt and picture of pump. Street attendent asked what to do about it. Was willing to pay cents reimburse for the transaction but how any customers are they stealing from.

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marvin sosa
Reston, US
Aug 13, 2013 11:06 am EDT

yo me llamo MARVIN SOSA trabajo 12191 sunset hills rd sunoco reston virginia, el motivo de mi queja es que el store manager que se llama BRUCE KELLEY, es un senor que le falta el respeto a los empleados, nos hostiga, nos intimida, nos insulta, y nos dice que nosotros los immigrantes venimos a este pais a quitarle el trabajo a los americanos y yo le dije que no era la manera de un manager de comportarse como el lo hace y me dijo que a el no le importaba que tenia que aguantarme por que estaba en este pais y solo por eso me suspendio una semana de trabajo. que para mi eso tambien es un abuso de parte de el. les pido a la autoridades competentes que hablen con el por que creo que necesita ayuda sicologica. GRACIAS

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12:24 am EST
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I wrote to you before about the daily begger a your A-plus Mini Mart at 514 Highland Ave., Pittsburgh, PA. He is out there begging every day! He also begs at Giant Eagle and Citizen's Bank ATM. Do we have to be confronted by a beggar everytime we buy your gasolene? Today there were two (2) beggers! I do not think this present a profession appearance to see not one but two beggars at your gasolene station!

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11:24 am EST
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I have been a daily customer at this station and everytime I would go in when the manager is there, she is doesnt greet any customers, also, very rude and disrespectful. I have heard many times from her employees that shes the worst person to work for and that she treats her employees like she treats customers. Please I hope we can resolve this major issue. Thank you, , Sherri

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8:38 am EST
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I regularly go to this gas station with my PriceChopper Fuel AdvantEdge card for fuel savings. On Sunday, January 18th, 2009, I accumulated 50 cents per gallon of savings, and went to the Sunoco on South Rd in Poughkeepsie around 5:45 pm. By following the direction at the pump and swiping my AdvantEdge card first, and my credit card, the pump screen showed...

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5:37 pm EST
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Bought on 02-05-2009 at 5.15 pm from there a two pack of cigerates on special offer . The sign says 6.98$.The employee asked me for 8.55$ i paid him that amount without paying attention I left the store and openned on pack, then i figured out i paid him more than it should be. I came back to him after like 3 miutes and i told him that the price is 6.98$ and...

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11:51 pm EST
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Sunoco forcing for "tip" after installation

I had to replace rear passenger-side tire that was damaged due to pothole. Upon inspection, a gentleman whom I suspect to be a service manager suggested new tire to replace the damaged one and provided an exact quote of for the tire and installation. I authorized the installation of new tire, and the associate installed Fuzion 245/45/R17 tire to replace the damaged one. After I making of a payment, the associate told me that since he omitted the labor charge for my convenience, I must pay him some “tip”. I had to pay additional $ 10 in cash as I knew he would not let me and my car leave otherwise.

I strongly think this is not a right practice to force the customer to make such contribution after installation and payment, which mean the sale is completed. Not only it is not right, but also I am sure this is illegal as such cash transaction is not traceable, what definitely IRS does not want to see.

The amount is small and I care less about it, but it is really disappointing to see such practice at one of Sunoco service location, especially at the one on the major interstate highway of New Jersey. Such practice must be eliminated immediately, and prevented not to ever happen to any customer.

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garrett ryals
, US
Nov 30, 2019 6:24 pm EST

I would like Marissa fired she was very rude to me because her daughter's fixing to work there and we used to date so she rudely ban me from a store when I've done nothing wrong if she is not fired then I will go to the police take legal action if necessary sue the company

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Bernadette Vines
, US
Nov 24, 2019 10:58 pm EST

On November 18, 2019 I purchased REGULAR gas and was charged for PREMIUM. I've owned four sedan-style cars and have ALWAYS buy regular. gas. The attendant was very rude, he insisted it's impossible. The first thing I did was google and see that this DOES HAPPEN.
Now my bank account shows I've been charged more than twice what's on the receipt.

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Aweldon
, US
May 26, 2019 6:50 pm EDT

Refuses to tale credit cards. Will only take cash. Will not even tske Sunoco credit card. Also not posted on the machine. This is unacceptable. I expect something to be done as very few people travel with cash. Person inside of store was obnoxious and rude. I had cash but needed to put on an expense report. No receipt either so no reimbursement.

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MistyR17745
, US
May 26, 2019 6:45 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Sunoco overcharged my debit card I got $7.70 in gas n they charged my card $75.00

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4:27 pm EDT
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On 8/22 I visited a Sunoco gas station. I went into the station to pay by credit card. Behind the counter was a clerk, who was busy sorting reciepts, and a girl approx. ten years old. I presented my card and was surprised when the child took my card and preceeded to run the transaction thru the credit card machine. To add insult to injury, she made a...

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Overview of Sunoco complaint handling

Sunoco reviews first appeared on Complaints Board on Aug 22, 2008. The latest review Gas station authorize, hold on my card and Sanicle not able to provide documentation for avoided transaction was posted on Feb 13, 2024. The latest complaint price was resolved on Apr 10, 2018. Sunoco has an average consumer rating of 1 stars from 228 reviews. Sunoco has resolved 16 complaints.
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  1. Sunoco contacts

  2. Sunoco phone numbers
    +1 (800) 786-6261
    +1 (800) 786-6261
    Click up if you have successfully reached Sunoco by calling +1 (800) 786-6261 phone number 0 0 users reported that they have successfully reached Sunoco by calling +1 (800) 786-6261 phone number Click up if you have UNsuccessfully reached Sunoco by calling +1 (800) 786-6261 phone number 0 0 users reported that they have UNsuccessfully reached Sunoco by calling +1 (800) 786-6261 phone number
    Customer Service
    +1 (800) 278-6626
    +1 (800) 278-6626
    Click up if you have successfully reached Sunoco by calling +1 (800) 278-6626 phone number 0 0 users reported that they have successfully reached Sunoco by calling +1 (800) 278-6626 phone number Click up if you have UNsuccessfully reached Sunoco by calling +1 (800) 278-6626 phone number 0 0 users reported that they have UNsuccessfully reached Sunoco by calling +1 (800) 278-6626 phone number
    Consumer / Personal Cards
    +1 (800) 935-3387
    +1 (800) 935-3387
    Click up if you have successfully reached Sunoco by calling +1 (800) 935-3387 phone number 0 0 users reported that they have successfully reached Sunoco by calling +1 (800) 935-3387 phone number Click up if you have UNsuccessfully reached Sunoco by calling +1 (800) 935-3387 phone number 0 0 users reported that they have UNsuccessfully reached Sunoco by calling +1 (800) 935-3387 phone number
    Commercial / Business Cards
    More phone numbers
  3. Sunoco emails
  4. Sunoco headquarters
    1735 Market Street Ste LL Mellon Bank Center, Philadelphia, Pennsylvania, 19103-7583, United States
  5. Sunoco social media
Sunoco Category
Sunoco is related to the Oil and Gas category.

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