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Exploria Resorts Complaints 120

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Exploria Resorts abusive bad company scam

stay FAR away from this awful company-- it is run by scam artists con-artists...everything about it is a con..they lie to people and steal their money...they treat their employees like dirt---they are one of the WORST companies out there...I got hired by them then got abused by the trainers and kicked out in the rudest way possible for no reason, after being abused...and put down...their entire pitch is a lie and scam...and they lie to customers too and anyone they can...the managers that work at that place are greedy and corrupt...if you get a call from this company hang up and never give them your credit card...they are dishonest evil and one of the worst companies out there...stay away!

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MrWoody
Vero, US
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Jun 10, 2022 4:06 pm EDT
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We just returned from a promo that was sponsored by Exploria Resorts. In one word……STOP! Do NOT do business with these people! Long story short is that the sales people were very helpful and kind, and we’re willing answer our questions after we spent $17,000++++ with them. However, we were told that we were unable to access our account for 14 days. As there is a 10 day right of recission in the agreement, we thought it was odd that we couldn’t gain access until AFTER the 10 day recussion dates…….interesting……or planned? Not sure, but the real problem came the next day after we gave them our $17,000 payment in full. We were told to go to their “Welcome Center” right across the street to have our voucher verified. When we went inside to do that, we were treated more rudely by Jessica than I have ever been treated in my life. I had asked for her help with our purchase from the day before, but she said that she doesn’t do that……when I asked what the Welcome Center was for then she got nasty, and when I took a pen that was lying on the counter to write her name down, she went ballistic! She called us names, and then reported US to her company, saying we were racist, obviously telling lies to whomever! A short time later, we were asked to LEAVE the resort! They said that we used racists remarks, which we didn’t, and when asked why they didn’t review the security camera, all we got was that they didn’t need to, and we had to leave! What has happened to America, when nobody wants to hear both sides to an argument? And what happened to treating new customers with some dignity and respect? The ONLY thing I am glad about is that I cancelled the next day. If this treatment would have happened 2 weeks later, we would have been stuck! STAY AWAY FROM EXPLORIA! The product is good, but the people after the sale are rude, liars, and don’t care about the customer!

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12:46 pm EDT

Exploria Resorts scammed me, don't buy their vacations

After purchasing an educational product for my children, a sales rep for summer bay resorts came on the line and said that I had won a 4 day 3 night vacation package to Napa Valley in California. He said the only fee that I would have to pay for were two tickets to visit all the vineyards at the cost of $248, but because of the cost he said that he would throw in a 3 day 2 night vacation package to the resort in Las Vegas, and two other 3 day night packages to their resorts located in Anaheim. The sales rep also told me that this included taxes etc, and that there were no other booking fees and no restrictions to when I could go. They did tell me I had to book two weeks in advance but that was it. I also asked if this was a promotional marketing thing that I would have to listen to a timeshare presentation etc, and the sale rep said no. So after considering everything I really thought this was the real deal and so I purchased it.

A week later I received my conformation letter and information etc. To say the least, I was pissed, everything I was told was false. In the letter it read that my package only included a 4 day 3 night promotional package in which I was required to sit through a 90 min presentation and a 3 day 2 night Las Vegas package which I was also required to sit through another 90 min presentation. The worst thing though was they didn’t give me the extra 2 vacation packages. Also on top of all that there are still additional taxes and a required reservation fee of $15 to $20 (per day). I was ticked off. I even went to other travel sites such as hotels.com hotwire.com etc to compare costs etc and come to find out it would cost me less to just book a 4-5 star hotel through these sites than it cost me for this “free” vacation.

When I called them up the customer service sucked. I was transferred and transferred until finally I got a “manager” that said he couldn’t do anything about refunding me. I argued with him for almost an hour and finally he gave me the other two 3 day 2 nightvacation packages, but that was it. They also said that I still needed to go to the 90 min presentation for EACH location or I would be charged $125 a night, and if that wasn’t enough, come to find out, you don’t even stay at their hotel, they pick a hotel such as motel 8 for you to stay at and then you have to go to their resort to listen to the presentation etc. I was livid and fuming fire at this point.

Anyway, I let a couple of weeks go by, logging in almost daily to see if they add the 2 other vacations etc and nothing changed. I then called again and went through the same tedious process of finding the right person to talk to etc and then they told me that the othervacations would only be added if I go to Napa valley first. So again I argued with them for another hour or two about what they had told me etc. LESSON to be learned, NEVER trust a telemarketer, or at least this company, because the sales reps only put in the notes that protect them and not you.

Anyway they finally added the vacation packages, BUT they apparently were in negotiations with the Anaheim and several other California resorts so I could no longer book my vacation in those areas. When I asked when I could they just said I don’t know when or if they will be available again.

Long story short, everything that they told me, and I mean EVERYTHING was false. First of all I DIDN’T win anything they offer these promotions all the time. Then they build this beautiful picture that is completely false and ends up costing you more than if you were to book it yourself through a travel site. And last but not least they then publish and promote destinations that the contracts are constantly being negotiated on so they don’t even know whether or not they even have these destinations let alone when.

After all of this I just wanted a refund, I couldn’t go when and where I wanted, I would be spending more than if I booked it myself, I would have to sit through a 90 min presentation at each location or pay an additional $125 per day, and I would be staying in a motel 8 (or similar hotel) and not even at their resort. What the heck is wrong with this picture right? You would think that they would give me a refund at this point, but this is exactly how this company makes their money. They paint this picture and then they make it a nightmare to use it, if at all.

Anyway by this point I just demanded a manager and every time they would transfer me over to the “quality assurance” dept and everyone there insisted that they were the top of the food chain and the manager that I needed to talk to. I swear that everyone in this department only knows the word “NO” so after calling about thirty different times and talking to about ten different people I called back and asked for the customer service manager, they then transferred me to a guy named Larry and sure enough he was indeed the manager (I have to say that Larry was the nicest guy I had spoken to at this company) however he said that I would need to speak with the manager of the Quality assurance department which is a guy named Kenny, he then transferred me. I’m not joking when I say that I was on hold for over an hour and a half before I was able to speak to him. I then calmly explained the situation and that I wanted a refund and all he said he could do is give me the address of the compliance department in which I could file a complaint and appeal for a refund and that it would take at least 60-90 days. The conversation kept getting heated, and when I asked him, “If you are the manager then why don’t you have the authority to refund me the money?” his response was just silence. After a long drawn out conversation he hung up on me. Which made me even more determined to get this resolved.

After doing some research I found a Summer Bay resort (one of their resorts) by their corporate office so I called and asked how to get a hold of the compliance department, so they gave me some other numbers etc and long story short I found that the compliance department manager is a guy named JAMES BAKER and he can be reached at [protected] ext: 7525

When calling Mr. Baker, and even after listening to all the recordings showing what I said and what the sells reps had promised was true, all he could say was it is past the 7 day refund policy that you agreed to so there is nothing I can do. This is when I told him ok and that I would be glad to still go to these resorts and sit through the presentations, but I also said that he should know that I will share my experiences with his company to the others within each of these presentations as well. At this point he said ok but because of this I can’t allow you to go on thesevacations, so I said ok give me a refund and he said no and then hung up.

This is why I am publishing my story and the above contact information. First I don’t want this to happen to anyone else, and second I hope Mr. Baker get so many calls that he will rethink his policies and procedures.

This doesn’t have to happen to you. My advice stay away from anything that has to do with Summer Bay Resorts, www.summerbayresort.com, River Point at Napa valley resort, www.greatvacationsnow.com, www.riverpointenapa.com, www.besttravelvip.com, www.summerbayvacations.com, and anything that has to do with Resort Services International, Inc (RSI Inc.)(www.rsitimeshares.com) which is the owner of Summer Bay Resorts, because they will scam you. There are also many other websites that they also use, so be careful.

I am also filing a complaint with consumer affairs and am looking into a small claims case as well; my attorney says it’s a slam dunk.

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Miss Dudley Owen
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Feb 10, 2011 3:20 pm EST

Hello I have just read the above comment ref Summer Bay Holidays. As the above person has had an experienced more or less exactly the same as myself I would just like to confirm that they are completely disreputable and urge anyone not to touch them with a bargepole.
There are many great holidays out there to be had. Dont waste your time and money thinking about them but choose a nice holiday from a reputable Travel Centre with no strings attached. Summer Bay does not give anything away, no matter how much they try to make you think they do. Please dont do it!

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10:39 pm EDT
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Exploria Resorts Dishonesty, excessives fees

I have owned now for over 6 years. I am on the points system and have had nothing but problems from the time I signed the contract. The office staff is discourteous and management doesn't care about the owners concerns. I was hit with a 30% fee added to my maintenance fee while I was travelling and the Summer Bay website was under maintenance. YEs people we are only talking about one month after the due date. I tried to contact management and I only got their voicemail. Two days later I received a call from their third party collection agency at which time I was told that I can call all I want but the office will only forward my contact information to them. I am looking into filing a class action lawsuit in the name of all harmed owners at Summer Bay. If you are interested I will be posting the informaation very soon. If you are considering purchasing at Summer Bay...think twice. Last, to answer your question, I have never missed a payment over the past 6 yrs.

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Yolanda Cintron
US
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Jan 04, 2024 11:52 am EST

To this day does anyone know of any class action suits?

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Randolph White
Riverview, US
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Jan 07, 2023 10:10 am EST
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I have also been an owner for 10+ years, and have 4 units. I purchased this program and was promised that we could use the points to travel, air fare, car rentals.

Then this program stopped, and in order to get the benefits again they told us we could sign up for the Expo program where we could use the expo points to travel, or use them again for air fare ect.

They told me to get into this program I could pay them $6,ooo. So we did, so that we could use it again to exchange etc. Only to find out that the dollar amount that they give you in exchange for expo points are so minimal, that it is not even worth it.

On top of this mess, they now send me a bill to stay in the program which is costing me $1500 or more a year. When I got the bills for 2023, I was very angry, and it was not explained to me that there would be massive fees to stay in the program.

I now have an apt with an Attorney next week, to try to get of this mess. It is a bait and switch problem, with false promises. I am a Senior Citizen, and feel like a real sucker at this time.

If there is any Class action law suit, I will be the first to sign. What they say you are getting is totally different than what you get.

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Yolanda Cintron
US
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Jan 04, 2024 11:49 am EST
Replying to comment of Randolph White

tell me when you file

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Metoostone
US
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Jan 06, 2024 4:43 pm EST
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Replying to comment of Randolph White

We have had our unit for over 20 years and I’m just so tired of the process. We will gladly join a class action suit we’re both over 70 and we can’t afford this anymore.

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mollyke
US
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Sep 04, 2022 11:47 am EDT

Club Exploria Resorts is such a rip-off, they tricked my husband into singing and told me he understands everything while my baby was crying and I step out. the are suck layers ...

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Randolph White
Riverview, US
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Jan 07, 2023 10:11 am EST
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Replying to comment of mollyke

Yes. a rip off. see my post. Kathy and RJ White

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Diane Godin
US
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Jan 07, 2019 11:56 am EST

We are also interested in getting out of contract 2018 fees over 1500.00. We've owned since 1998 and getting ready to retire and can not afford these ridiculous fees. Based on Last year's fees it's over a 20% Increase . I'm done with it. We have meeting tomorrow with them. They say there have been many changes under new ownership, as far as I can tell they have all been expensive.

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Metoostone
US
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Nov 19, 2018 8:49 pm EST
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We would also like to be Part of any class action suit against summer bay or exploria. We have owned since 1989.

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Noam11
US
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Oct 21, 2018 8:48 am EDT
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Hi My parents also have a timeshare in Summer Bay Resort. I don't know how to get them out of it. I think the best way to sue them. Please keep me in the loop for a class action suit against these people... nzeev@hotmail.com

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William J. Price
US
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Sep 18, 2018 12:02 pm EDT

I too, fell for this "promise". They had told me when we purchased the unit that the maintainence fees, (which were just under 250.00 per year for a biennial timeshare (500.00 per year) back in 2004 would never exceed 10% over the course, due to incoming clients which would absorb any higher costs due to inflation, price increases, etc.I was just quoted the new price of 1, 000.00 maintainence fees today...or $500.00 per year! for a biennial member/owner. That's a 100% increase over 14 years...these people are [censored]ters and tell you anything to sign their papers. Keep me in the loop for a class action suit against these people...heatcoolco@aol.com

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Christopher Hager
US
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Dec 21, 2015 1:27 pm EST

I am an owner also. Have had numerous unprovojed problens with these timeshare. I own a Condo III & a Villa.
Even now, no bill for Maint/Tax fees have arrived as of Sat. 12/19/15, and they are due next week!
The owners portal is "shut down for maint" ? Now?
Unless a revenue stream is collecting late fees, due to their neglegence, ... why would they choose now to shut down such a site, .. "expecting payments, having sent no billing! How, is one to pay what is never disclosed.
Print the site page showing its closed (dated & timed) to prove this fact.
They will lock you out of your unit anyway, as its occurred before, but end of calendar year, with late fee/s" never paid, they will list a credit to your account. Its extorsion.

Keep me in the loop for class action. I am interested.
hager.christppher.e@ gmail.com

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June 25, 2007 Jimmy talked Ronald Banks into purchasing a timeshare by telling him that he could he make the timeshare profitable by renting it out before the first payment was due. Ron and I had an agreement not to purchase so we said no. I left the two of them talking and when I returned Ron had signed the contract and written a check for the down...

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Exploria Resorts don't trust them

What stuns me, is that alot of people were the "1.000.000" visitor. I was also that one. Being 15 and having no creditcard an a lousy phone with only change on it, i called. First i was greeted by a man who asked for my confirmation code right away. I hung up and called again, saying i was "cut off" A lady sayd hello and we started talking. I asked straight forward if this was a scam, and she ofc. sayd no. I actualy said, loud and clear, that i was a minor and not legaly allowed to recive such price. (Btw, i was offered a 3000$ shopping spree on a crusie somewhere). She asked for my full name, i just gave her my first name to be sure, and se kept on talking. She seemed very nice and polite and sounded like the real deal, but i didn't quite believe her. I asked WHY they gave out free 3000$ trips and how they would get that money back, and she just answered that they were giving out trips to three destinations in the US. ´Getting no proper answer, i asked her again, and go the same response.

I'm glad that i didn't give her anything after i found out that people was scammed both before and on their trip.

SHE SAID HER NAME WAS: D E R E E C E H O W E L L.

Don't trust them.

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Exploria Resorts terrible!

When we drove up, it seemed to be a nice location with nice ammenites. However, once we got in our rental house, we were disgusted. It was dirty, rugs were stained, there was mold around the bath and showers. When we woke up in the morning, there were ants in our bathroom. The WORST part of all was, the alarm that is on the doors going out to the pool, were broken. This was unacceptable and unsafe! We had 3 children with us (2, 5 and 7). When we informed the resort, they did NOTHING about it. They wouldn't even move us. They were incredibly rude and had no regard for this safety issue. I'm sure there are nice homes in the resort, but this wasn't the one. The employees, including the manager should be ashamed of the way we were treated!

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Exploria Resorts smoother than smooth! run!

I received a message that I have won a holiday and that I needed to call a given number. I called and a very pleasant lady (Jo-Ann Lester) told me that I was so lucky and she is so happy that I called the number because if I did not I would have missed a great opportunity ... bla, blah ... After about half an hour of 'conversation' and explanations of the three holidays I have won (Orlando, Bahamas, Daytone). When Jo-Ann told me that I had to pay more the $800 I said 'oh, that's the catch' and she basically told me that I was crazy not to see what a great deal it was. It all started to smell really fishy ... finally I was 'handed over' to Alisa who was supposed to clinch the deal and who tried her best to be polite but I could just sense that she was just trying to 'get' me ... She reminded me of the plus I had to pay .. I said that I was uncomfortoble with this and that I'd check and call back. And guess what happened: She became rude, told me that the trip would be 3800 when I called back and then she hung up on me! I hope people will not fall for this ... whenever you have to pay money for something you have 'won' ... scram!

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robertklotter
Luxemburg, US
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May 17, 2010 7:45 pm EDT

I bought a vacation package from these people. I canceled the deal 45min. later. I talked to the manager of sales and he said he would refund our money. We immediately called our credit card company and tried to dispute this deal and it was too late they had already processed our card. Not only they didn't refund our money but the $299.00 package was billed an extra $99.00 and reservation fee of $6.95 totaling $404.95. I called them back was bounced from person to person, I was put on hold for 45minutes then they disconnected me. I called back and got the guy who originally put me on hold. He informed me that these vacations were non-refundable. By this time I was fighting mad. The guy was very errogant and said that because I was upset he no longer could help me and hung up again. I don't know about you but I work too hard to be cheated out of my money. My name is Bob Klotter my e-mail is gklotter@centurytel.net and I'm very interested in a class action suit against these criminals. I just can't believe that the FBI doesn't shut these people down.

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Dale Embree
US
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May 10, 2017 8:19 pm EDT
Replying to comment of robertklotter

at least consider that you got off for 404.95 i MADE BE IGGEST MISTAKE OF MY LIFE WHEN i BOUGHT INTO THIS TIME SHARE DEAL AND AM OUT 35k AND IF i WANT TO GET RID OF IT(no one will buy it!) i WILL HAVE TO PAY ANOTHER 5400.# TO DO SO. OTHER WISE i HAVE TO PAY MAINTENANCE FEES FOR EVER!

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ihatesummerbay
Clermont, US
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Apr 21, 2010 4:01 pm EDT
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ANYONE INTERESTED IN PARTICIPATING IN A CLASS ACTION LAWSUIT AGAINST SUMMER BAY RESORTS PLEASE CONTACT US AT ihatesummerbay@yahoo.com! YOU MAY BE ENTITLED TO COMPENSATION!

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We were grossly mislead in the purchase of our timeshare, the major one being that we were told they would sell our old one to purchase the new one. Absolutely did not happen, so now we have been paying on it at a horrible interest rate we never would have agreed to if we new it was not going to be paid off right away. Can no longer keep paying for...

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Exploria Resorts win a holiday package

This company will advertise a pop-up that you have won $3, 000 U.S. dollars towards a holiday package. It will include 6 days in Orlando, Florida, a 7 day economy car rental, 4 days in Daytona beach, 4 days in the Bahamas including a cruise.

You have to pay upfront on your credit card, the original price was $898.00 U.S. but they offered it to me for $498.00 with the exception of one less day in Orlando. You have 18 months to take the holiday. You can print off the confirmation letter (4 pages long) after replying to a taped telephone conversation and payment, that you have to reply agree or disagree to each question. You are not allowed to ask any questions at this time although I did ask questions prior to this. The company were very keen to show me their website and the wonderful resort they have but take note, there is no email address on their website to contact.

There were discrepancies in the confirmation letter to what I thought I was getting. There was no email address to contact this company in the letter and the telephone numbers given were disconnected when I rang. The original number I rang, I can't seem to get through now as the response is "Thank you for calling, call agents are busy, please hold on..." of which it is never answered or is engaged.
There is no other way to contact this company and you are only allowed 7 days to cancel your vacation from the date of purchase. Beyond this time the money you paid is non-refundable.

I have been in contact with my credit card company and under international law, once a withdrawal has been made from your credit card you have 30 days to refute it. Unfortunately, you can't just stop a transaction as it is a legal confirmation when you give your details over but once the money has been lifted from your account, the company should give you notifcation in which you can reclaim the monies within 30 days. Summer Bay Resorts have not given me any notification apart from the letter I had to download myself and are not contactable for me to cancel within the 7 days.

This company is not upfront with what it is providing, they say you can ring back to ask any questions you like about the package but the number given to make the reservations is disconnected. I strongly recommend you DO NOT REPLY TO ANY POP-UP concerning SUMMER BAY RESORT, FLORIDA at www.sbrholidays.com

I have read of other disatisfied people who have been "taken for a ride" with this company. If SBR Resorts are reading this email, I sincerely hope you will contact me.

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jodie marie cowell
Tamworth, GB
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May 15, 2010 4:04 pm EDT

my disabled grand-daughter was also conned she payed up front told her to print her confermation couldnot get on the sight so be warned she paid £898pounds she was so excited she was going never been abroad before they are nothing but [censor]

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inna1
Launceston, AU
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Mar 10, 2010 6:06 pm EST

My name is Karina and I also received this offer. I did decline it as soon as I couldn't see any contact details on their website, only nice photos, but I had doubts.
Just wanted to say thank for sharing your experience, which reassured that I’ve made right decision.

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oa5599
US
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Feb 11, 2010 2:56 pm EST

Smokey Mountain Getaways is more thieving ### associated with summer bay. The package they sell does not exist, neither does refunds.

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Exploria Resorts money taken from my credit card

I told the Gentleman on the phone that I was not interested in the Orlando 6day/5nights package that you have put together, but the money was still taken from my Credit Card. I would like my money to be paid back into my account as soon as possible.

THIS IS FRAUD!

CUSTOMER NO: 402UK101909

REGARDS

MRS E DU PREEZ
SOUTH AFRICA
email: [protected]@hotmail.com
Mobile: [protected]
Office: [protected]

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xahmed
AU
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Dec 16, 2015 12:44 pm EST
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hi i live in australia am one i think got scammed and i did payed $aud 2, 222 dollars which in us $ 1596.00.For for daytona and porto rico and for the whole package.
The summer bay resort florida 2 days ago.I been trying to call of course and with all the numbers to call i didn't had an answer whats so ever from summer bay resort.I did send them a direct email last night i told them that if i don't receive from the resort i will report them to the local and international authorities . Till now i didn't heard anything from their behalf.
I like to join others who fall in this scam .I would like to join the class lawsuit action me to hope that this will compensate all the victims and hope that the florida law will take serious action against the management of summer bay resort cos they know that they are involved with this scam and the florida justice should look at these criminals .

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shelialynn1
Apopka, US
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Oct 14, 2010 1:09 am EDT

If you weren't interested, why did you give out your card number?

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longpippi
IE
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May 24, 2010 6:29 pm EDT

im devastated.they hav taken money from my account within 5 minutes of the phonecall and now they wont give it back.im vomiting all evening since.what can i do?

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ihatesummerbay
Clermont, US
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Apr 21, 2010 4:03 pm EDT
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ANYONE INTERESTED IN PARTICIPATING IN A CLASS ACTION LAWSUIT AGAINST SUMMER BAY RESORTS PLEASE CONTACT US AT ihatesummerbay@yahoo.com! YOU MAY BE ENTITLED TO COMPENSATION!

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rateros
Anaheim, US
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Dec 05, 2009 12:38 am EST

THIS IS FRAUD!
I want my
money back into my account as soon as possible. RATEROS...I PAID $66O.OO FOR
~4 Days and 3 Nights in Orlando, Florida ~2 tickets from 2 Days to disneyland ~Auto of Rent category economy by one week (The client is responsible by the collection for the supercharge of $15 per day) ~3 Days and 2 Nights in Daytona Beach, Florida ~5 Days and 4 Nights in Cancun, Mexico

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Exploria Resorts scam-ripoff

Firts off let me start off by saying...I worked as a fronter and closer for Summer Bay Resorts for 3 weeks in Altamonte Springs Florida.
I represented this company with what I thought was honesty and integrity, this was proven to be wrong towards the end of my employemnt with them. I will not mention names as at this point it is not really to anyones benifit, however, let me assure you that it's not actually a scam but this is how it works.
It was mostly targeted towards the europe countries and not so much US or Canada.
Everyone won a 3000.00 awards package regardless. In europe the final price was 898 and in canada it would have been 498. The actual price which was really made up was 3898.00
I found out a few things more as I worked for them, they are a high pressure boiler room with insanity provided free of charge and that's about the only thing free that comes out it it. The script which we were supposed to read was total BS. There were so many hidden charges after the fact where the poor sucker who bought into this was screwed at the end of it all.
Yes port charges to go to the Bahams was infact 149.00 per person plus a room charge per night which we were never told what it was...honestly. But in either case it was what it was and people were told about it.
The car rental with unlimited milage was free but there was a charge on that as well which came down the line at the end of it all. If you did not want the car, they would give you 2 free passes to the attractions such as Disney, Seaworld, Universal.
To make a long story short the closers and fronters were a rare breed with no integrity other that to get you charge card. What was worse about this whole experience was the Managers who were completely without ethics. They had BS answers for every question a caller had. They made people who worked for them brainwashed every morning with a 15 min. BS meeting. Their ads ran on Craigslist every day for months and are still running today. They change over staff like you change your socks. When an employee finally starts to use their own head and put 2 and 2 together figuring out the scam, they get fired such was my case. I asked too many questions and they became afraid. I was too honest and could not see myself scamming people especially the elderly ones. I really didn't know this fact at the beginning but soon found out. Talk about pressure to sell something and scam people...this company wins 1st place.
The manager had no room for honesty and even less if you did not follow the BS script with all the BUY NOW ANSWERS.
I hope this company is investigated or at least given a bad name in the future. All I can say is BUYER BEWARE!

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ksteczo
US
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Apr 15, 2010 11:17 am EDT

all i have to say is im glad i looked into this befor i did aanything stupid. thanks to all you guys for sharing your experiences with these a@@$%@!

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Unhappy consumer
Gurnee, US
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Oct 16, 2009 7:47 pm EDT

Sounds like a couple of so-called "travel companies" that I too worked for in Florida. Both were nothing but sweatshops. One was already closed down by the Feds and the other has already had to pay out a huge fine for deceptive practices...Why does everything these days a scam? Is anyone or any company honest anymore? all I can say, if something sounds too good to be true, it usually is. Buyer Beware and please do your research before you get suckered in. Especially if there is a high pressured salesperson selling to you...

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I am a single 61 yr old women. I called to order a shark steam cleaner, was passed on to summer bay resorte. As I tried to explain to them that I was not interesed that keep pushing me. Told me I could us it, at a later date. When I called to make reseravation I was told I could use it, becouse I did not have a husband or live in. Told me to give it to someone as a gift. Scam scam scam. Evj

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Exploria Resorts vacation package scam

Apparently in 2004, I purchased hotel rooms at a modest discount in Los Vegas. I thought the website was a simple vacation website. Since this was 5 years ago, I do not recall the name of the website. As part of the purchase there was a requirement to visit a vacation rental for a 90 minute presentation. This requirement was never made known to me on the website nor was anything mailed to me about this requirement. If it was a requirement, it was buried in the website somewhere and not clearly stated or presented as part of the purchase price... and as I recall the hotel was not much of a bargain. I got to pay for a hotel in Las Vegas (Stayed at Teribles hotel I think with some coupons that were not useful - could have picked these up anywhere -- for about 5 days and paid about $500).. cannot be certain if this is where the Vacation SCAM was linked to me.

As part of the strong arm sales (SCAM) tactics, the Leisure Time World Travel / Summer Bay Resorts sales people call folks 5 years later to now intimidate them to participate in the vacation plan. Because they claim I did not fulfill the unknown requirement, I can either pay now $496 (with a reimbursement - I hope) or be charged for an expensive vacation package ($1, 500), or face a collections agency. This requires a credit card purchase. All is to their advantage again with no information being provided to me via the mail about the original requirements IN OVER 5 YEARS...

So rather than go through the ordeal of having to deal with this group possibly destroying my excellent credit rating, I have forked up the credit card information and will be moving forward.

Beware of vacation packages not purchased through a known vacation provider. Next time I will only deal with Hotels.com or Priceline.com (both very good vacation sites). These HIDDEN SCAM TERMS need to be clearly spelled out up front and not buried somewhere on their website which is conveniently down.

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Michaelina Melton
Los Gatos, US
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Nov 13, 2009 11:02 pm EST

Yup this is happening to me too. I refused to pay. I will contest the debt with the collection agency and I have gone to the Better Business Bureau. The website never presented itself as a timeshare and this is so bogus!

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ATracy
Simi Valley, US
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Oct 29, 2009 6:49 pm EDT

They just called me last night and did the same thing w/a hotel I rented in 2004 in Las Vegas! This is ridiculous. They threatened to turn me over to collections and/attorneys and have my credit ruined if I didn't pay the $496! I've paid it, but I'm going to do something else!

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john jay
vegas, US
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Oct 28, 2009 1:41 pm EDT

summer bay they dont do scams...and if you dont tour thats what happens...

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john jay
vegas, US
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Oct 28, 2009 1:39 pm EDT

maybe you dont understand that you signed up for timeshare tours...lol...i do travel clubs alot and this is standard ...

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Tried To Scam Me Too
US
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Oct 13, 2009 12:15 pm EDT

This is the third time they have tried to pull this scam on me. Contacting the Better Business Bureaus isn't doing anything (they just grab a different business license in a different state.)

IF YOU WANT SOMETHING TO HAPPEN TO THESE PEOPLE YOU SHOULD DO WHAT I DID:

Call the hotel/casino who's name they are using and ask for the LEGAL or MANAGEMENT department and tell them what is going on and refer them to the web pages about these numbers here!

They are the one's who are having their business name dragged through the mud by these scammers and they are the ones that can do something about it (SUE THEM!)

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Exploria Resorts didnt explain before taking deposit you had to have a certain income

I have been told today I had won a holiday to Orlando and Daytona beach etc. At first I thought it was a scam but then I believed them but what they didnt tell me before taking a deposit of $498 that you had to have an income of over $40, 000. That was in the purchase confirmation letter that I printed off after they signed off. I am a pensioner and they knew that when we were speaking and yet it was never menti0ned or that it was initially to sell time share or similar. I must get my deposit back as I have no money and this was put on credit card. A M Canale

email: [protected]@tiscali.co.uk

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eunice menzeleleli
Peterborough, GB
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May 08, 2012 1:54 am EDT

this is really crazy, i had a message to say i have won a holiday to daytona beach .orlando and Florida, a sum of 898usd was deducted from my credit card without explaining first how much to be deducted and what is covered by this money, when i read the terms, you have to get ur transport to the venues, i rang the manager who decreased the price to 689usd and extended to 5years instead of 3years which was in the terms and conditions, that was 2009, now im being told nothing appears on the system, my mobile number or email doesnt appear on the system, a big money like this cant just dissappear

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7:58 am EDT
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Exploria Resorts immoral and unetical salesmethods

Pup-up sides with 3000 dollars as a amount to use on Vacations i Summerbay.resorts. Trickin you to pay a amont to secure your Hollidays.. You are whirled aroud between several names securing you, that there is no risk. I feel rearly tricked and naive...Don´t ever call the number in the pup-up windows. It´s an immoral way to trick money aut of people, and you do not now, what you have got for the money, they very quickley withdraw from your accont. Listen to your inner voice...Nobody will ever give you something for free...it´s cool-cool business.

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The naive one.
Carson City, US
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Jan 24, 2011 10:03 pm EST

Yes I agree 100% the sales associates fail to mention that there is an income guideline. You do not know about it until you call to make reservations. I wonder if anyone has tried or thought about a lawsuit. I got ripped off as I had not been told the truth. DO NOT GET FOOLED! these people are crooks!

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2:40 pm EDT
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Exploria Resorts scam/shady

I purchased a book on TV and was asked if I wanted to hear information about vacations! I reluctlently agreed as I was given a picture of a great package deal for $289 4 days/3 nights in Orlando, 2 nights in Daytona and another 2 night stay anaywhere. I booked it, they charged me $45 every time I book. We get there after a long night of traveling-The Ramada Inn @ Westgate! The most crime ridden area in Kissimmee. It was awful! We get this room with no windows and no pictures! I think Abe Lincoln stayed here, it was that old! Come to realize, they offer nicer 3 star accomindations and say they are fully booked-yeah right-in this economy? Then they tell me where I can stay, we pulled in and I was appaled! Then we do this tour @ a location 1 mile from 'hotel' the guy was selling timeshares- He was cool but Summer Bay sucks! We checked out that night and they wouldn't even credit me with $45 fee even though I did not stay! DOUG, the manager, (right) would only say sorry. That's it! Zero customer service! Discusting, shady people opperating this scam from their homes no doubt! The package they sent me was beautiful! Then they do this?! WHATEVER YOU DO DO NOT DEAL WITH THIS SCAM!

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10:49 pm EDT
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Exploria Resorts rip-off

On February 7, 2009 I ordered what I thought was going to be a good thing for myself and my family. I was told that for $248.00 I would be getting 4days/3nights in Anaheim, CA for four people with 2 tickets to Disneyland, 4days/3nights in Napa Valley, CA with two tickets to six flags, and 3days/2nights in Las Vegas, NV with two show tickets. Now I knew about the 90-minute presentation. I also knew that I had to provide my own transportation. During the sales call I repeatedly asked the agent if there were going to be any other charges, and I was told “no.” What I was informed was that I would have to provide my own transportation, buy my own food, drinks and entertainment.  What was never mentioned to me was that there was a seven day cancellation period, or that I had to pay $15.00 per person per night at the hotel and on top of that I have to give the hotel a $200.00 deposit. None of these things were told to me at the time of purchase.
They gave me a website (www.beginmyvacation.com) but no other contact information. I went on the website and there was nothing there except a "confirmation letter" addressed to me. None of the other links really went any where. No phone numbers, adddresses, or email address for those who wanted to exercise the cancellation policy which just happened to be in very small, light colored print in the middle of the confirmation information. It was not until I called to ask why I haven’t received anything about my vacations that I was told to go to another website (www.greatvacations.com) to review my information. I asked the agent then to send me something, Nothing to send. So now I am ready to use the vacation I call to book and now all these other things. I go on the website and yes it says these things but why wasn’t I given this website to start with?  I spent the 6 hours trolling the internet to find whatever I could about Summer Bay Resorts - NOTHING!

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WM702
Las Vegas, US
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Oct 07, 2009 12:32 pm EDT

Yes...Summer Bay Resorts must be shut down! Look on the internet there are thousands of complaints against Summer Bay Resorts. Let me tell you my story real quickly.

I too have fallen trap to this "scam", if you will. First I thought it would be a great opportunity to go on vacation. I was a student and wanted a cheap way to travel and vacation. It sounded like a good way to also plan my the wife and mine's honeymoon. (Well THIS IS NOT A CHEAP ROUTE in which I have now come to realize!) First, the agent told me, "Oh everythings great, pay this low price, and you get all these wonderful luxurious "accomidations" to thousands of spots... you get a car rental, and tickets to disney/universal studios..." That was just the begining of a headache!

I call to book a trip for my wife and I to go to Orlando Florida. It was a headache alone just trying to figure out where we wanted to go, and the staff was not helpfull either. They said, "just pick a place and we will set up your trip." Sounds convinient right? We finally decided to go to Florida, and then we called. I was notified that I had to pay for my own transportation, food and entertainment and that they would take care of a "Luxurious Hotel." After a massive headache, we booked the trip to go. The agent said, "you wont get an itinerary of your trip untill 2 weeks before your trip." I waited till then, and sure enough no intinerary! I called, and they said, "oh yeah, its all online now." They never contacted me to let me know, or anything! So no itinerary for what I needed to do. I was livid!

That was the beginning of the nightmare. I told them when my flight would arrive in Florida. The agent said, "great a shuttle will be there to pick you up and you can get your rental care from there." I get to florida only to find that I should have flown to a diffrent airport. ("gee it would have been nice for the agent to say that there were two diffrent airports there.") Sanford-Orlando, then Orlando MUN. So I had to pay 90 a dollar taxi ride at midnight to drive over to get my Rental at the OTHER airport, (Which they failed to mention what time I would be ariving, and they almost closed the place because of it, which I WOULD have been left without a car as well.) and then I pick up the car and go to the hotel. But wait there is more...

Then it comes time to this "Luxurious Hotel". (The agent told me while booking that there was a hundred and some odd dollar Premium Upgrade fee. I wanted to have a nice Hotel for my wife and I for our Honeymoon, so I paid it expecting some nice comfortable beds, a fancy room, just not your typical hotel room) Our hotel was just that. Your Typical Hotel room. I am from Vegas and I have been to quite a few Hotels and I will deffinately say that it was not "Luxurious" by any means. And yes, from the previous mentioned above...there was a 200 dollar deposit that was not mentioned while booking. I was upset even further.

Then the whole getting your tickets was a nightmare! You have to complete a timeshare tour of people trying to sell you a timeshare which you must attend. Otherwise if you dont, you will be billed for the hotel. Does all this sound like a nice relating vacation? I wont get into further details to cut my story short, and believe you me, there are thousands of details I could add to this that are all negative! However we did get the tickets and Luckily they were not rejected by the attraction we chose!

I sure would love to see Summer Bay Resorts go down! DO NOT GET TRAPPED! read all the reviews and still just do not purchase ANYTHING they offer. I dont care if they sell you the package for a penny...its not worth it! You will save so much money alone and a huge massive headache like my wife and I got from our Honeymoon.

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3:29 pm EDT
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Exploria Resorts summer bay resort's promotional vacations. &$3000 in travel awards&

You today's winner summer

please review the bottom info
I was told I have won, then after keeping me on the phone after saying hey this call is costing me as Im phoning from South Africa they guarantee me its a free call,
I have won a cruise no money involved I dont have to buy anything to qualify for my cruise, but at the end of the call is I dont pay US$800something I get nothing, also if I dont give credit card info immediately I dont qualify, so I tried to reson with the man saying I dont have my card let me get it and phone back, but before all this, the first call first call a man said he will call me back, then after one hour I get no call so I call back to find out whats happening, check below you are a winner, dont need to purchase anything no need to pay anything, call in 4 minutes win cruise, first caller win extra tickets to Disney, and I did call in time so I won my cruise and my tickets, but at the end of the call the things I have won over and above the US$3000 spending spree is not included, I think its alot of bull, When I ask ok can I call back, give me 15 minutes to go fetch my card the sales manager has the cheek to say Ill hold, you call someone let them get your card number, as if someone is going to be able to go into yes have access into my house, go into my study, cupboard and get my card, then call me with the number while I hold for some arogant man who is unreasonable kokkie, and has no human skills,
I am not happy with this whole situation and now expect some compensation for the stress I have been put through as well as the call costs ect, i await a reaction I will wait 3 weeks then take the necessary action

thanks Mr Kelly Vermeulen
South Africa
+27 [protected]
+[protected]
[protected]@gmail.com

Orlando

Daytona

Car/Tickets

Mexico/Spain

Bahamas

Itinerary

ITINERARY RETAIL PRICE OUR PRICE
Orlando, Florida Hotel
with Resort Amenities 5
Nights $1099.00 INCLUDED
Car Rental 7
Days $280.00 INCLUDED
Daytona Beach Hotel
Beachfront with
Resort Amenities 3
Nights $375.00 INCLUDED
Bahamas Cruise & Stay 3
Nights $1476.00 INCLUDED
Cancun, Mexico or
Malaga, Spain 4
Nights $625.00 INCLUDED
Daytona USA
Passes 2
Passes $43.00 INCLUDED
RETAIL PRICE
$3898.00

TODAY'S
DISCOUNT - $3000.00
YOUR PRICE
NOW! $898.00

up to 4 travelers

Home | About Us

You've

Call within the next 4 minutes and we will also include tickets to Walt Disney World !
Seconds Remaining
You've won a $3000 Travel Shopping Spree

To call us from South Africa you need to dial 09~091 + 1 + 407 + 260-3621.
A tilde (~) means that you must wait for a second dial-tone to continue dialing.

The next caller will recieve a cruise for 4 included!

"Disney World®" is a registered trademark of the Walt Disney Company. This offer is not affiliated with nor endorsed by the Walt Disney Company. One winner per household. Today's Travel Spree winners will receive two complimentary cruise packages. No purchase necessary to receive cruise vacations. All winners are responsible for cruiseline service fees and appropriate taxes at the time of travel. All winners must submit a fully completed, accurate registration form and then call the provided telephone number to complete their registration. Cruise vacations will be delivered via e-mail on or before 5/31/09. Cruise vacations are valued at approximately $3000. Complimentary cruise vacation is provided by Special T travel. Seller of travel #ST23944. All winners will also receive $3000 in Travel Awards. Travel Awards cannot be transferred to third parties and cannot be redeemed for cash money. By completing and submitting this form, all winners agree and give assent to be contacted by telephone for the purpose of redeeming their Travel Awards and to be informed of additional offers that may be available. Travel Awards can only be used as a discount on Summer Bay Resort's promotional vacations. "$3000 in Travel Awards" represents the vacation discount you can receive if you decide to purchase. Void were prohibited by Law! This advertising material is being used for the purpose of soliciting sales of Vacation Ownership Plans.

A $3000 cash prize will also be awarded by random drawing. Odds of winning are dependent on total number of entries. $3000 cash winner will be announced on 5/31/09. Winner will be notified by telephone. If notification is undeliverable due to use of an erroneous telephone number on the entry form, a new drawing will be held to determine a qualified winner. Winner is responsible for any taxes due on winnings. $3000 cash prize is open to U.S. residents only. Winner agrees to allow the use of his/her name, state, and country in any subsequent advertising. We reserve the right to modify these terms, at our sole discretion, at any time prior to the drawing.
Design ©OIM [protected]

One winner per household. Today's Travel Spree winners will receive two complimentary cruise packages. No purchase necessary to receive cruise vacations. All winners are responsible for cruiseline service fees and appropriate taxes at the time of travel.

All winners must submit a fully completed, accurate registration form and then call the provided telephone number to complete their registration. Cruise vacations will be delivered via e-mail on or before 5/31/09.

Cruise vacations are valued at approximately $3000. Complimentary cruise vacation is provided by Special T travel. Seller of travel #ST23944. All winners will also receive $3000 in Travel Awards. Travel Awards cannot be transferred to third parties and cannot be redeemed for cash money. By completing and submitting this form, all winners agree and give assent to be contacted by telephone for the purpose of redeeming their Travel Awards and to be informed of additional offers that may be available. Travel Awards can only be used as a discount on Summer Bay Resort's promotional vacations. "$3000 in Travel Awards" represents the vacation discount you can receive if you decide to purchase. Void were prohibited by Law! This advertising material is being used for the purpose of soliciting sales of Vacation Ownership Plans.

A $3000 cash prize will also be awarded by random drawing. Odds of winning are dependent on total number of entries. $3000 cash winner will be announced on 5/31/09. Winner will be notified by telephone. If notification is undeliverable due to use of an erroneous telephone number on the entry form, a new drawing will be held to determine a qualified winner. Winner is responsible for any taxes due on winnings. $3000 cash prize is open to U.S. residents only. Winner agrees to allow the use of his/her name, state, and country in any subsequent advertising. We reserve the right to modify these terms, at our sole discretion, at any time prior to the drawing.

Design ©OIM [protected]
they need to be true to their word and reasonable respectful in the way they deal with their clients .

I want an apology and to be compensated for the stress they put me through as well as pay my phone bill,

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JockyBoy
NZ
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Mar 26, 2015 6:46 am EDT

Went through this today as well - all sounded too good to be true & waited for the catch i.e. the payment by visa of $899 immediately over the phone - smelt a rat (especially as said no need to confirm booking for 18 months) - I said wanted to think about it - woman on phone became aggressive & slammed phone down! More reflect on it - believe it is a SCAM! as a. never pay VISA over the phone b. this was after they said they would send an e-mail with a "confirmation/ reference number" - all bollox. and part of the scam (building trust/ authenticity) c. The prize was ridiculously over the top for no reason i.e. hotels, cruses, Disneyworld, car hire ALL to MAKE YOU NOT WANT TO MISS OUT (luckily I can't stand Disneyland and all the over the top excessiveness it stands for!) d. the message came up on someone else's web-site that I was browsing e. they never gave a reason for the promotion... i.e. IT IS A SCAM - NEVER PAY VISA etc over the phone to PEOPLE YOU DONT TRUST!

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Roann
Kingscote, AU
Send a message
Feb 20, 2015 1:22 am EST

Hi All, I've just been taken in by this same "you've won $3000 Travel Award" if you pay the balance of $898. I phoned them using a local country number they provided so hope it's not charged at an international call rate. They went through the itinerary with me. It did sound good at the time...I was very cautious because I was looking for the catch the whole time. In the end I agreed to pay the $898 - they said the award was only valid for right then! This award was from Summer Bay Resort in Orlando Florida - 6 nights at Summer Bay Resort, 3 nights at Daytona Beach, 2 night Bahamas Celebration Cruise, 7 Day car hire in Orlando, + 4 nights in Costa Rica. You have to pay all your travel yourself. It is just the accommodation, cruise & car hire. Since then I have done my homework & looked up what it would cost me today if I booked this same holiday myself from the accommodation places themselves, through online agents like priceline.com, expedia.com.au, etc. I also phone them more than once to get more precise details about exactly what type or room you get at each place - all standard hotel rooms. This package that they said was worth $3, 898 USD would cost me about $2, 000 USD of which I've already paid $898 - therefore the travel voucher is ONLY WORTH ABOUT $1000 USD not $3000 - not if you call this a scam or just false advertising. I am looking for advice as to who to report this to! I've read the terms & conditions (which they didn't point out to me at the time!) ...I noticed them afterwards when I downloaded "My Document". In there it says I can cancel within 7 days. This is what I have done & am waiting to see if I get all my $898 + $102 All Inclusive package addtiion for Costa Rica (Total $1000 USD I paid)

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ssteele
JM
Send a message
Jan 12, 2011 8:31 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hi i was told i won $3000 travel awards and i called and i was told that they would call me back however, i am still wait for that call...what i would really love to know is there anyone who has ever been rewarded as proposed by them. is this a scam? i need my phone card money back and compensation!

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sabrinaPeake
NZ
Send a message
Jul 29, 2010 8:57 pm EDT

Hi i apparently won $3000 travel spree with disney world tickets inlcuded and i cant be bothered trying to get a hold of them was on the phone for about 5mins the first time with them then tryed calling back in the end waited about 3-4 hours which was a waste of money.

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michelle ferguson
GB
Send a message
May 12, 2010 10:18 am EDT

hi can anyone that has took up this offer tell me if its for real they said i had won and then i paid the 898 dollers from my bank wen i dont realy have that sort of money anyway but thought it was a good deal and i took the chance i dont want to be forking out anymore money for flights as i am a single parent but i would realy want to book them for this summer i realy hope its is for real as my little girl is realy excited about in now please if anyone can give me sum peace of mind pleaseeee thanks

michelle glasgow scotland...

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Lars Erik
NO
Send a message
Dec 10, 2009 12:47 pm EST

~6 days and 5 nights in Orlando, Florida ~Weekly Car Rental ~4 days and 3 nights in Daytona Beach, Florida ~4 days and 3 nights in the Bahamas.

I am paying 898 Dollars to them and around 3816, 52 Dollars for tickets from Continental Airlines.

4715 Dollar Total + additional fee as demanded by there rules, i am going to have to save some money to afford all this(In other words i have to wait a couple months)

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Catherine Gavigan
IE
Send a message
Nov 05, 2009 4:19 pm EST

Hi
Just wondering if this prize is for real. I parted with 498 dollars for the above. I would appreciate your comments.

Catherine, Ireland

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Amaze me again
Yugoslavia
Send a message
May 29, 2009 3:44 pm EDT

I just got back from Orlando and Daytona and it was great.! Better than expected. I took a timeshare tour for 90 minutes and it was not so bad. I'm going to bahamas next and mexico! When I called they explaine about promotion they were doing and told me I was getting $3000 discount. this package had 898 dollar balance and it was too much for me at the time so they gave me VIP price of 498 and Daryna was very nice and helpful. Thank you Summer Bay

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caesar
JM
Send a message
Apr 22, 2009 11:23 am EDT

is this disney free trip real or is it a scam bcuz if it is then they are totoally violatng promotional laws ..that is scam ..i have a friend who said he saw the pop up on his page and he joined and called but get no response WE WILL TAKE LEGAL ACTIONS IF THIS HAPPENS TO BE A SCAM!
people are using there phones here have some concience pleaze!

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Exploria Resorts fraudsters and cheaters

The telephone number given by the company does not exist. We now realize after reading a [redacted] that, hey guess what, we have been ripped off! We were given the same offers as the person in the previous report with18 months to take up the holidays. If anyone out there needs more information to catch these cowboys get in touch. If there is anyone out there that can produce evidence that these people are NOT ripoff cowboys other than words that anyone can make up I would like to hear it.

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ihatesummerbay
Clermont, US
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Apr 21, 2010 4:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

ANYONE INTERESTED IN PARTICIPATING IN A CLASS ACTION LAWSUIT AGAINST SUMMER BAY RESORTS PLEASE CONTACT US AT ihatesummerbay@yahoo.com! YOU MAY BE ENTITLED TO COMPENSATION!

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Gandhijoel
BR
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Jan 13, 2010 9:03 pm EST

This is a big lie. This company is full of fraud. They give you all this deals and con innocent hard working people into their scam. This person " U wrong waterboy gatorades better " is one of the scammer too. He or she is part of the company that has been doing scamming for years. I have engaged the federal investigation dept to scrutinized their fake website and toll free number.

http://www.greatvacationsnow.com/

[protected]

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U wrong waterboy gatorades better
delaware, US
Send a message
Sep 02, 2009 11:28 pm EDT

Dear fraudster, I must disagree they do exist. My wife and I are taking our 4th trip thru summerbay. I know its confusing they have probably hundreds of numbers and locations. but I assure you its not a scam. Just your typical timeshare company. I would like to add to all the people who think its free and when they find out they have to pay hotel taxes they freakout and think its a scam! You should always read the small print! Nothing in life is free! But atleast the trips are vary affordable! My wife and I aren't rich and basically the only way we vacation is doing the timeshare salespresentation.. Its cheaper than doing it on our own. We did orlando vacation Pd 158.00 for 4nights at actual summerbay resort and got free car rental, plus 4 tickets 2 disney parks. Plus 2 free nights at daytonna Fl. At daytonna we got a 50 dollar cpn for redlobster. again all for 158.00 for both trips. I dont particularly like thier customer service department. But when we call we ask to speak to this one guy in whom we deal solely through Him!

ComplaintsBoard
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2:02 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Exploria Resorts awful company

I purchased vacation property and then i was ripped off. The persons name was Steven Tex Tucker. He said he was over all of the place and was just in the town for a few hours to help. He show me a place and then he told us what a good deal that it was and now we haven't been able to use it and it is paid off all i want is my money back and no part of this scam. I have lost over 18000.00 dollars in this company and still cant use the property. Please don't get scammed to i just want my money back and for no one else to get scammed the same way that i was.

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ihatesummerbay
Clermont, US
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Apr 21, 2010 4:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

ANYONE INTERESTED IN PARTICIPATING IN A CLASS ACTION LAWSUIT AGAINST SUMMER BAY RESORTS PLEASE CONTACT US AT ihatesummerbay@yahoo.com! YOU MAY BE ENTITLED TO COMPENSATION!

A
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ashlynmatthews
Perth, AU
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Feb 26, 2010 7:01 am EST

hi im from perth wa i got email from summerbayresort i won a holiday to orlando for myself 3 kids im on a pension. so then i caall free call no, and agree to a holiday scam thing is they told me airfares not in clueded have to pay &2000 each i said no then they called me back said they will reduced the 1400 package to 100 left to pay from 800 i said i cant afford it i gave in realised its scam they wanted credit card 100 deposit from my mums acc so we agreeed never saw replacment money they said they will put it back after not takin this what out for this lying scam perth wa

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Leanie
South Portland, US
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Jan 12, 2010 11:15 am EST

I ordered a exercise machine over the phone this morning and was told at the end of the conversation i was eligible for a 3 free night hotel, just for ordering. So like a dummy i said "really?" Next thing i know, this lady is saying how wonderful this opportunity is...
So like a dummy, i said yes. After doing some research and talking to my husband, who was really mad... I called my bank first, they said that i could refuse the charges, but try to cancel it first. So i called the summer bay resort 866 number, after being on hold for a while then getting transferred, and put on hold AGAIN, got thru to a guy, then immediately got cut off! Called back again, on hold again. Finally got the same guy, i think, explained my situation, after a little pressure, first said he could make it half the price for me! This is when i really got skeptical. Then after a bit, and some rude customer service he said it was canceled. I guess i will wait to see my bank statements. Look out everybody: This is a scam. I have never been suckered into anything like this before, So moral of my story: if it looks to good, IT IS!

Overview of Exploria Resorts complaint handling

Exploria Resorts reviews first appeared on Complaints Board on Mar 18, 2008. The latest review Exploria attempting extortion was posted on Mar 18, 2025. The latest complaint Timeshare fraud was resolved on Jan 04, 2024. Exploria Resorts has an average consumer rating of 2 stars from 121 reviews. Exploria Resorts has resolved 41 complaints.
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  1. Exploria Resorts Contacts

  2. Exploria Resorts phone numbers
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    Mountain Meadows
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  3. Exploria Resorts emails
  4. Exploria Resorts address
    25 Town Center Blvd Ste C, Clermont, Florida, 34714-4836, United States
  5. Exploria Resorts social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
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Exploria Resorts Category
Exploria Resorts is ranked 41 among 113 companies in the Hotels and Accommodations category

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