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StyleWe
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3.7 316 Reviews

How responsive is StyleWe's customer service?

210 Resolved
94 Unresolved
Good 👍
StyleWe is generally doing well in dealing with customer problems, which is nice to see! But there is still a lot of work to be done (for example, responding to all incoming complaints). We suggest reviewers take some time to understand how exactly the company operates. Reading other customers' experiences can also give insight into how StyleWe handles challenging situations.
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StyleWe reviews and complaints 316

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Newest StyleWe reviews and complaints

ComplaintsBoard
J
10:36 pm EDT

StyleWe blouse elegant 3/4 sleeve solid coloe black size M $33.82 paypal never received

blouse Elegant 3/4 sleeve solid color black size medium $33.82 pay pal.

ordered month ago still have not received .

order should have been received well before christmas.

if blouse is not available, please refund cost of $33.82.

thank you.

Desired outcome: to received blouse that has been paid for

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F
10:00 pm EST
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StyleWe Complete order

My wife ordered several garments from you, one dress had multiple stains in it, another item your company took the discretion to send a different color of the item without notification of the change, another item is so large you can use it as a tent, the fabric is of very poor quality, she spent more than an hour chatting back and forth with your customer service and was basically told to deal with it and no refund not partial refund would be accepted by your company, it wanted us to keep the items and offer a small percentage refund, why should we pay for items that cannot be worn in public due to staining, poor fit and wrong color, she wants a 50% refund on the entire order at minimum. order # HBB02828747, sent photos of the damaged good while chatting with your customer service

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Pat Ford
, US
Mar 16, 2022 5:35 pm EDT

This too is unacceptable. They are a scam

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E
5:37 am EST

StyleWe Poor quality

I received my order on 12/7/21 and was disappointed. The material on all the items was of substandard quality and not as described. Completely different than the pictures. Not worth returning these items since you have to pay to send them back. Money down the drain. I will stick with purchasing from Macy's, JCP, and other American stores. Buyer Beware!

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Pat Ford
, US
Mar 16, 2022 5:38 pm EDT

You are definitely doing the right thing by not ordering from them again. But we must not let them get away with this kind of service. I will continue to request my refund until this is resolved. It’s now because of the money it the principle of it all.

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Annie Gibbs
, US
Mar 06, 2022 9:46 am EST

I hate anything negative,but this needs to be said. I was defrauded. I ordered From Stylewe but the company that took my money (125.24) was from the UK and Ireland. My order totaled 70.00 for 80% off sales items. The clothes looked fabulous online and so cheap I fell for it. Dont be a victim. I will walk into a sore and shop on the sales rack from now.

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Pat Ford
, US
Mar 16, 2022 5:40 pm EDT

They are terrible

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G
11:11 am EST
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StyleWe Order not received

Purchase date: August 18, 2021
Item #/ description: 1284033/ Polyester cotton short sleeve blouse
Invoice ID: HBB027905171
Transaction ID: 60219290XY235240K
Refund amount due ASAP: $26.98

Item was never received. Please refund.

Thanks for your immediate cooperation.

Sincerely,

Gwendolyn McCord
4740 Silverdale Rd.
College Park, GA 30349

Desired outcome: Refund

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Pat Ford
, US
Mar 16, 2022 5:41 pm EDT

You will never get a refund because this company is a fraud/scam. I’m sorry for your lost.

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G
1:16 pm EDT

StyleWe Return of product

The company sent an item that was the wrong size, then told us the return center is in China and they might return it to us at our cost, so we should take a 15% refund and be happy. We would have to pay for the return shipping anyway- to China. Their company sent the item from California, so we know they are using China as a way to extort money from customers.

Desired outcome: Full refund or be able to return item without threat they would return it and charge us shipping

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Pat Ford
, US
Mar 16, 2022 5:43 pm EDT

Yes they are. But we have an attorney that’s started a class action lawsuit against them. I’ll update this message board as I get more information. For now…DO NOT SHOP FROM THIS COMPANY!

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SandyHenson
Powder Springs, US
Oct 26, 2022 10:06 pm EDT
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Replying to comment of Pat Ford

Good for you Pat Ford! Class Action Suit will hopefully shut them down. The thing is, a lot of these companies (if that is what you want to call them), have various names... I've seen the SAME outfits, etc on different websites and I would bet they are ALL from China. They think Americans are stupid. No, we are just trusting. I almost ordered but had a gut feeling it was going to be a nightmare. Reading all of these reviews confirmed. They put a lot of FAKE reveiws that are all good out there on other review sites and I suppose no one stops them OR they own those websites too. Unbelievable.

Hope the attorneys can help everyone scammed!

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L
11:04 pm EDT

StyleWe Dress and three tops

I ordered the items on or about 4/19/2021 and received them on May 9th, 2021. The items were not the same as pictured and were not the same fabric as advertised. It was polyester and pajama like. I cannot wear this material. I emailed May 9th, 2021 for a return label. I received a response back from StyleWe asking which items I needed a return label for and I responded the same day, I need to return all for above reason. I had no reply. I sent a second request on May 14, 2021 with still no response. I then turned the request over to my credit card company who is still asking for information with nothing resolved. After finding out my credit card needs moire information, I contacted StyleWe again on 8/24 asking for a refund and return label. They told me since I didn't request label for 30 days, they couldn't. I sent them my request the same day as receipt of items and they asked for screen shot, which I sent. Still no response. Of note, they sent a copy of return label with my name on it to my cc company, but never to me. (This is how I have address below.). My cc company sent poor copy of their notes, but I cannot read.

Desired outcome: Full refund of $88.74

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4:02 pm EDT
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StyleWe Quality opportunity to return or exchange

Very poor quality paper thin I wear
8-10 even there 2x what is too small i've been trying for 3 months to get an exchange or a credit and they will not they waited until after the 15 days to finally respond to me and then stood firm that I was passed 15 day so they will not allow me to exchange or return.. And would not honor there discount coupon terrible company to do business with and it comes from overseas and you were charged an extra delivery fee. They just jerk you're around and refuse to stand behind their own exchange policy. Given enough frustration they know you'll just give up they have no intentions of giving you an exchange or your money back.
Buyer beware!

Desired outcome: Would like my money back for the items I want to return

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D
12:16 am EDT

StyleWe fraud

COMPLETE FRAUD! I cannot comment on merchandise because I NEVER RECEIVED ANY MERCHANDISE although order was place over one month ago. Now i'm told they shipped merchandise and USPS told them package that someone signed or package. NOT TRUE! Spoke to USPS who told me the package was NOT signed for. USPS gave me claim number. Stylewe told me to get case ID and send into to them and they would issue refund. Still getting runaround lies that I (or someone at my house) signed for package. I LIVE ALONE and have cameras all around my house. NO PACKAGE WAS DELIVERED FROM THIS COMPANY! SAVE YOURSELF THE HEADACHE AND STRESS ASSOCIATED WITH DEALING WITH THEM! If you're interested in forming class action based on what I have since learned about them, please let us band together!
Fraud from beginning. Initiated chat to determine why i had not received merchandise. was told package "miraculously" out for delivery that very day! Over a week ago ... still no package. Was told they would issue refund after I sent them USPS claim no. Sent that and now the story has changed again! All responses come in the middle of the night (likely from China) written in broken English. Checking on US commerce and fair trade laws to determine how to proceed legally!

Desired outcome: COMPLETE REFUND TO MY CREDIT CARD

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N
1:00 pm EDT

StyleWe item damaged

i have tried to reach out to style we several times regarding an item that i fully paid for within my order and it was received very dirty and damaged. the stains cannot be washed out and i sent images to the company of the stained item and have received no response to date. this has been 4 weeks already. the stains are some type of dirt on the fabric but deeply imbedded. i need this resolved because i cannot use the item that i paid for.

Desired outcome: replacement or refund

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1:33 pm EDT
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StyleWe Stylewe.com - Order No.: HBB02759351

Stylewe.com - Order No.: HBB02759351

StyleWe.com is a complete SCAM - They will steal your money.
8/5/21

Stylewe.com is a complete scam. I placed an order on May 7, 2021. After six emails and 3 months later, there is no merchandise, no refund, no number to call, and no longer any replies from STYLEWE. Dont seem to be able to upload images to this review, but i have all the completely useless standard email replies from STYLEWE: " your order has been shipped, here is the tracking number. The link info IN CHINESE.
BUYER BE AWARE!

Tip for consumers:
Buy from Stylewe.com if you want to throw your money away

Products used:
The products were paid for 3 months ago, still have not arrived

Desired outcome: refund or merchandise delivery

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J
8:34 pm EDT

StyleWe 3 blouses

I bought four blouses and returned three of them. I have not received a refund for the three blouses I have returned. First of all the black sweater type long sleeved blouse with a ruffle at the neck didn't look like the picture in the ad. The ruffle was shorter and didn't look as nice as the picture. the white and black pockadot shirt in the ad looked like it was made our of cotton and the bow was much bigger than the bow on the shirt I received. The ad photo looked like it was made from a completely didn't fabric. The third shirt I returned wasn't constructed very well. All three fell below my expectations for each shirt.

Desired outcome: I desire my refund for the three blouses I have retured.

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F
3:30 pm EDT

StyleWe unethical behaviour

I order two products from you both on July 10

1 blouse, order number- HBB02776978

1 pair of sandals, order number - HBB02777247

you charged my credit card and I have not heard from you where the merchandise is.

Please inform me when I can expect delivery on it or I shall cancel the charges on my credit card for these products

You are a very unethical company giving a phone number that doesn't work and having another company coming in that wants to charge for an answer, I shall never order from you anymore and will not recommend you to other people, I hope to get an answer on my problem as soon as possible.

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D
6:26 pm EDT

StyleWe product misrepresentation/refund

I ordered several pieces of clothing order # HBB02770100 which arrived on July 3, 2021. I had waited a while for this order so naturally I opened it right away. Every piece I received was something wrong. Most of it was based upon quality and poor workmanship as well as fit. I was confused due to the fact that I had ordered from this company before an any product I ordered I was able to return for a credit or refund. I requested a refund and was packing the item to be sent back when I received the first email sent to me stating:
"Sorry that you are not satisfied with the item" the in bold letter the following sentence"PLEASE NOTE THAT CUSTOMERS MUST RESPOND TO EMAIL WITHIN 7 DAYS. IF NOT WE WILL CLOSE THIS CASE AFTER THE AFOREMENTIONED DEADLINE". They went on to say that their center is located in Guangzhou, China and that as a customer I am responsible for all shipping cost and other return related charges inclusive of custom fee and that my refund will only be issued after recept and inspection of package. However this was the kicker "SINCE INTERNATIONAL RETURNS MIGHT RESULT IN LONG WAITING TIMES AND INCUR SUBSTANSTIAL COST ON MY SIDE, WE RECOMMEND SOME ALTERNATIVE METHODS TO RESOLVE THE ISSUE. WE WOULD LIKE TO OFFER YOU A 15% CASH REFUND INSTEAD OF RETURNING THE ITEMS. iF THERE ARE ANY SIZING ISSUES YOU CAN USE YOUR REFUND TO ALTER THE CLOTH". If I still wanted to return the package I should email them for a return label within 7 days of the aforementioned deadline.
***Kindly remember any addresses on the parcel are not approved as the return address.(?)
I sent a response stating that what they offered was appx $42.00 off of a 279.00 order and due to the fact that NO WAY would me waiting for a label, shipping and the waiting for items to be approved would happen within 7 days, me frustrating myself to send it back would not be resonable. SO! I will accept not 15% of the order, but 50% cash refund to be issued to me within 7 days. Due to the fact that I had never had too much of an issue with them before, ( me trying to be nice). Their response as of July 4 was this "SORRY FOR ALL INCONVIENCE. WE DID NOT OFFER 50% REFUND. IF YOU WOULD LIKE TO KEEP THE ITEMS AND SKIP THE RETUN HASSLE, WE WOULD LOVE TO IMPROVE THE COMPENSATION RATE TO BE 25% MONEY REFUND. They then sent me a reurn shipping label and stated all of their requirements, i.e package the iem came in, all tags on clothing, etc, etc, (although more than half of the clothing had no tags, no bags, blah, blah, blah).
My response was as of July 4, 2021 I did not ask for a return label, I asked for 50% of my money that I spent as a cash refund. Not 15% . I also stated that I purchased the items in good faith and that I was shocked at the company's policies, and that I had never had a issue before but then I never had such Horrible(Crappy) merchandise sent to me before.
At this point I want full compensation.

P.S. I'm only using capital letters because I cannot use Bold sentences. I am not screaming.

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E
12:11 am EDT

StyleWe Dresses I bought

My boyfriend bought a dress from you, I contacted you about the dress sent it was 2 sizes too large I asked about returning it, You said you would reply to me in 2 days. the same with the dress that I ordered, except the one I ordered was too small. Nothing came with either dress but the plastic bag they were in, The 2days has now been about 3 weeks. I need to return both dresses, so how am I supposed to do that. Will you please send me a return code so I can return the dresses.
On his computer is said that his purchase was shipped on 2021-05-19, mine was a day or two later. He and I paid by Debit, my name is Evelyn Cone and his is Dennis Siemiller. Thank You
Evelyn Cone

Desired outcome: Refund

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L
4:30 pm EDT

StyleWe Products ( Clothing )

DO NOT ORDER FROM THIS COMPANY. BEWARE. On April 4th I ordered and paid for 8 apparel items. It took 3 weeks for the items to arrive. All were too small and poor quality, not what I expected. Several of the items where shipped in the wrong size ( not in the sizes ordered). I filled out the return request for authorization to return and shipping address. Response stated I would receive information in 48 hours. I sent several more messages with same response. I finally got a response in 5 days. I explained my issues with the shipment thru a chat. They don't have any live interaction. When I received the return notice they advised I needed to return the items to China and pay the postage for the return. All the items were postmarked, delivered from California but I was told I had to return the items to China. The cost to return the items to China was ridiculous. It would have cost me more to ship the item back than they were worth. I asked if I could return the items to the address on the package andwas advised I had to return to China. After multiple chats they advise they would give me 35% of the cost of my purchase which still I was out of approx. $200 and left with items that I wasn't fit to give to anyone else. Beware... do not order for this company.
This company is definitely fraudulent and is not a reputable.

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Dorothy Quintero
BELLEVILLE, US
Jul 05, 2021 6:38 pm EDT

Dear Idadams!

At least they offered you 35% of the cost of what you spent. They only offered me 15% off of a $279.00 order, which I did not accept. I agree with you on all points, quality (horrible), poor workmanship, and customer service well what can I say, laughable (behind the tears).

What's the old saying" You Get what You Pay For". Well it's the truth! Fool me once, but they will never fool me twice! I'm done

Dorothy Quintero
USA

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A
6:08 pm EDT

StyleWe Shoes

I purchased a pair of tennis shoes from you back in January/February and they finally got them today, May 5 2021.
I have been waiting forever. I was so excited then disappointed. They are not as compfy as expected and way to big. I would appreciate a return label. Please respond in a timely matter, like now! 😁
Thank you for your time.
Audrey Larson
[protected]
[protected]@gmail.com

Desired outcome: Refunded asap

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S
5:51 pm EST
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StyleWe Door decor welcome sign gnomes

Just arrived, it was sapose to be a door hanging sign. But its just a sign

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M
4:27 pm EDT

StyleWe I got an order I would never order!

I received an order from you today that I did not order. I would never order an orange plastic vest. Especially for $38!
You are asking that I send you all of this information about the order when you don't even include an invoice or a name on the envelope. I will not give you any more information.
I have already reported you to PayPal.
Marilyn Meisenheimer
I will be happy to send it back, but it looks like that part does not work either, according to the reviews...

Desired outcome: Make sure my credit card, through PayPal is credited

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W
6:36 pm EDT
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StyleWe Windchime

A very minature windchime. Too messed up to untangle. Broken strings.
This was to be a gift for my disabled mom, who sits in by the window. Thought this would be a perfect gift to hang outside, for her to look at.
Shame, shame, shame. Can't print the words this group deserves!
I want a full refund including tax & shipping.
It is made of cheap wood, to hang the chimes from. The chimes are so tangled in the strings, that the cheap string broke. It looks like it was made for a small dollhouse. The chimes themselves are all cracked. Packaging is horrible. This was ordered months ago. Came in a 4"× 4" damaged plastic bag. This is such an injustice of people's honesty in giving their money to scum like this. Nothing at all as depicted in the photo.

Desired outcome: Full Refund immediately

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J
12:36 am EDT

StyleWe 2 red oversized raincoats

I would like to return the 2 oversized red raincoats i recently purchased. i am not pleased with the material and the fit. No packing slip was included with the purchases. I tried contacting the seller, but was informed that there was no contact information available.

Desired outcome: complete refund for both items

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StyleWe In-depth Review

Website Design and User Experience: The website design of StyleWe is modern and visually appealing. The layout is user-friendly, making it easy to navigate through different sections and find desired products. The search bar is prominently placed, allowing users to quickly search for specific items. The overall user experience is smooth and seamless, with fast loading times and intuitive menus.

Product Selection and Variety: StyleWe offers a wide range of products, catering to various fashion preferences. From trendy clothing to accessories, there is something for everyone. The product selection is extensive, with new items added regularly. The variety of styles, colors, and sizes ensures that customers can find something suitable for their individual tastes and needs.

Quality of Products: The quality of products offered by StyleWe is generally good. The materials used are of high quality, resulting in durable and long-lasting items. The attention to detail in the stitching and craftsmanship is evident, ensuring that customers receive products that meet their expectations. However, occasional quality issues may arise, but the customer service team is quick to address and resolve such concerns.

Pricing and Value for Money: The pricing of products on StyleWe varies, catering to different budget ranges. While some items may be on the higher end, the quality and uniqueness of the products justify the price. Customers can also find affordable options without compromising on style and quality. Overall, the value for money is reasonable, considering the design and craftsmanship of the products.

Shipping and Delivery: StyleWe offers reliable shipping and delivery services. The estimated delivery times are provided during the checkout process, allowing customers to plan accordingly. The packaging is secure, ensuring that products arrive in excellent condition. In case of any delays or issues, the customer service team promptly assists customers to resolve the situation.

Customer Service and Support: The customer service and support provided by StyleWe are commendable. The team is responsive and helpful, addressing customer queries and concerns in a timely manner. Whether it is assistance with sizing, product information, or order tracking, the customer service representatives are knowledgeable and friendly, ensuring a positive shopping experience.

Return and Exchange Policy: StyleWe has a fair return and exchange policy. Customers can return or exchange products within a specified time frame, provided they meet the required conditions. The process is straightforward, and the customer service team guides customers through the necessary steps. Refunds are processed promptly, ensuring customer satisfaction.

Customer Reviews and Ratings: StyleWe has a section dedicated to customer reviews and ratings. This allows potential buyers to gain insights from other customers' experiences before making a purchase. The reviews are genuine and provide valuable feedback on product quality, sizing, and overall satisfaction. This transparency helps customers make informed decisions.

Social Media Presence and Engagement: StyleWe has a strong social media presence, with active accounts on various platforms. They regularly post updates about new arrivals, promotions, and fashion inspiration. The engagement with followers is commendable, with prompt responses to comments and messages. This enhances the overall shopping experience and allows customers to stay updated with the latest trends.

Overall Shopping Experience: The overall shopping experience on StyleWe is enjoyable and satisfying. The website design and user experience make browsing and purchasing effortless. The wide selection of products caters to diverse fashion preferences, ensuring there is something for everyone. The quality of products, reasonable pricing, reliable shipping, and excellent customer service contribute to a positive shopping experience. With a fair return and exchange policy, customer reviews, and active social media presence, StyleWe proves to be a reliable and stylish destination for online shopping.

Frequently asked questions (FAQ) about StyleWe
Is StyleWe a legitimate online clothing store?

Yes, StyleWe is a legitimate online clothing store that offers unique and fashionable clothing from independent designers.

Is StyleWe a scam?

No, StyleWe is not a scam. The company is a legitimate online clothing store that has been in business since 2015.

Can I trust StyleWe?

Yes, you can trust StyleWe. The company has a good reputation and has received positive reviews from customers.

How does StyleWe work?

StyleWe allows customers to browse and purchase clothing from independent designers. The company also offers a mobile app for easy shopping on-the-go.

Does StyleWe have good customer service?

StyleWe provides customer support through email, live chat, and a toll-free phone number. The company's customer service is generally considered to be good.

Are there any hidden fees when purchasing from StyleWe?

No, there are no hidden fees when purchasing from StyleWe. The company is upfront about its pricing and fees.

How can I be sure that my StyleWe purchase is legitimate?

StyleWe guarantees the authenticity of all clothing purchased through its website. The company also provides a refund policy for any issues with purchases.

Are there any complaints about StyleWe?

Like any company, StyleWe has received some complaints from customers. However, the company has a good track record and has resolved most complaints satisfactorily.

Is StyleWe affiliated with any other companies?

StyleWe is an independent online clothing store and is not affiliated with any other companies.

How do I know if StyleWe is the right clothing store for me?

You can determine if StyleWe is the right clothing store for you by researching the company, reading customer reviews, and comparing its prices and selection to those of other clothing stores.

Does StyleWe offer a variety of clothing styles and sizes?

Yes, StyleWe offers a variety of clothing styles and sizes from independent designers.

Does StyleWe offer international shipping?

Yes, StyleWe offers international shipping to many countries around the world.

Can I return or exchange items purchased from StyleWe?

Yes, customers can return or exchange items purchased from StyleWe within 30 days of delivery.

Does StyleWe offer any additional services besides clothing sales?

No, StyleWe only offers clothing sales.

How do I contact StyleWe's customer support team?

StyleWe provides customer support through email, live chat, and a toll-free phone number.

Does StyleWe offer promotions or discounts?

Yes, StyleWe offers promotions and discounts to customers through its website and email newsletter.

Does StyleWe have a mobile app?

Yes, StyleWe has a mobile app that allows customers to easily browse and purchase clothing on-the-go.

Does StyleWe offer a loyalty program?

No, StyleWe does not offer a loyalty program.

How does StyleWe make money?

StyleWe makes money by earning a commission from the independent designers whose clothing is featured on the website. The company does not charge customers for its services, but rather earns a portion of the sale made through its website.

Does StyleWe offer plus-size clothing options?

Yes, StyleWe offers plus-size clothing options from independent designers.

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Contact StyleWe customer service

Phone number

+1 (877) 277-7209

Website

www.stylewe.com

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