StartEngine review: Customer Support/ Refund request

This a copy of the last email sent to Start Engine regarding the cancellation and refund request. No response yet from Start Engine.

This is my fourth request. I have been more than patient. I am writing to formally express my dissatisfaction regarding the handling of my account cancellation and refund request. Despite my prior attempts to cancel my account, it appears that the request has not been honored, and I have yet to receive the refund owed to me.

This oversight has not only caused unnecessary frustration, but it also undermines my confidence in your platform’s customer service and commitment to user satisfaction. I expect prompt action to be taken to correct this situation.

Please cancel my account immediately and issue a full refund to the original payment method. I request written confirmation of both actions within 48 hours. If this matter is not resolved promptly, I will consider escalating the issue through regulatory channels or dispute resolution avenues.

I hope this can be resolved swiftly and professionally.