St. Luke's Medical Center Philippines review: Market on 5th Avenue ( 1 comment)

My experience at your Market on 5th Avenue concessionaire may seem minor to some, but it was very upsetting after I had already waited a long time to see the doctor and several more hours for a test. I was weak, irritated, and had not eaten, so I thought buying food there would be quicker. Unfortunately, the process was disappointing. I picked up a sandwich and juice and was told to pay at the counter. When I reached the cashier, she asked me to join the line with customers who were still choosing and ordering food. I asked if I could pay ahead because they had not yet decided what to order and the line was long, but she refused. There was no sign explaining that customers buying from another counter still had to join the regular line, which made the process confusing and inefficient. I became even more frustrated because I needed to eat, and the cashier was cold and unaccommodating. I then asked for the manager, but the person who came did not explain the procedure and simply took my money, setting it aside while waiting for the line to move. I asked for my money back and paid directly for the juice to avoid causing trouble for the staff member who made it. I then left without taking the juice because I did not want to be accused of stealing. Thankfully, the person who made the juice ran after me, gave it to me, and even offered to pay for me. His kindness brought me some relief. In a hospital, concessionaires should not add to a patient’s stress or worsen their condition. It is disappointing to see this kind of service in such a prestigious hospital, and I hope this concern is taken seriously. Good service should be consistent from start to finish, not limited to only one part of the customer experience. So do you take responsibilty for the concessionaire actions under your roof.