SUBMIT A COMPLAINT

[Resolved] Spur Corporationservice

5
C Aug 02, 2019

I went to Spur in Southgate Mall on Wednesday at 21:45 wanting to place a take away order as the restaurant closes at 22:00.
At no point did the cashier ask how long we were willing to wait, she took the order, i paid and then only she announced that it would take around 15 mins for the order, far too long for me to wait.
I requested that she cancel the order and refund the monies, which she refused to do, saying that the system doesnt allow a card refund. I have been working in retail, I know very well that all payments can be refunded. If a small random take away can do a refund on card, how can an entire franchise business not.
I found her attitude and lack of willingness to assist very off putting

Regards,
Cindy

  • Spur Corporation's response · Aug 05, 2019

    Thank you for sharing your experience about your visit to Falcon Arrow Spur. We would like to share your concerns with the owner/operator so that it can be addressed internally. Please could you make contact with us on 086 000 7787 or email us on [email protected] - we will investigate with the owner/operator of this restaurant and provide you with feedback as quickly as possible.

    Kind regards
    Spur Customer Care

  • Resolution Statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

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