The complaint has been investigated and
resolved to the customer's satisfactionResolved Sprint — additional fee
resolved to the customer's satisfaction
I opened two mobile numbers with Sprint in November 2009. The first line I understood it was a two year contract and with that new line I received a equipment discount for a BB phone. The second I provided the phone and was told by the Sprint sales person that if I chose to purchase a new phone during the contract period I would still be eligible for the discount. That was good news since I did not know if the phone I provided would last two years. I received a letter from Sprint in December 09 just two months later with news of a fee that would be added to my account $4.99 monthly because my account is in their ASL Account Spending Limit program. The fee however will be waived if I allow them to automatically debit my checking account for the monthly service.
I called their customer service and spoke to two supervisors after going on and on with the customer representative who was not knowledgeable. It turns out that the fee only applies to the ASL customer (not explained when I opened the account) Discrimination?
I think so... Also that equipment discount for my second line... LOST! The sales person was apparently wrong. If I purchase a new phone for that line it will extend the contract date 2 years from the date of purchase. On the front end the Sprint store and customer service was pleasant to deal with and helpful. After the 30 days trial period expired that friendlyness and will to service the customer evaporated. I am disapointed with their customer service, added fees, and cell coverage. I hope to to get to someone at Sprint that can actually resolve my complaint to my stratification.