This company is evil. I finally got my background check approved after months. The first step for onboarding is to enter your bank info. One option is the OnePay, a partner company for instant pay. I got rejected over some BS technicalities having to do with my address, despite providing the SAME address on my driver’s license. I then entered 3 bank accounts for the weekly direct deposit, and ALL 3 got rejected. I called customer service , and had to go through a jigsaw torture human execution trap just to get past their damn AI robot and get a human on the line. They told me to go to Wells Fargo and open an account , and that this should be accepted since it is a major bank.
Fail! It rejected my Wells Fargo. So I go through hell just to get another agent on the line, and the agent informs me that the OnePay is still showing as pending, and once the pending status was removed , it should link. I then go through a midievil times torture trap to get a damn OnePay agent on the line, And they were useless and did not want to help. They sent me back to Spark support, who continued to offer no help! These agents are lazy and don’t give a damn about you as a human being , even the managers offer no solution to fix the problem. It’s like they’re from some demented, evil cult that takes pleasure in seeing you suffer! I’m not exaggerating when I say they’re evil! Like some gremlins from the underworld with black hearts. I hate these people! Literally!
So then I get a supervisor from OnePay support on the line, after having to deal with the inadequate OnePay support. They are somehow worse than the Spark support , which is quite an impressive feat to be honest. This manager was the only kind person I spoke to, and she offered to do a 3 way call with the Spark support for me, to let them know I no longer had a OnePay account, so that they could confirm I was no longer linked to OnePay, and could proceed with adding my personal bank info.
The retarded agent from Spark didn’t understand the issue, so we demanded a supervisor. We explained the issue to the supervisor, who showed absolutely NO effort to try to fix the problem. I’ve NEVER seen anything like this in my life. If these people got hit by a bus I would not have a bad day. They are so nasty!
Then he says, even if he could unlink my OnePay account, I can’t add a bank account because “I’ve already exceeded the 12 attempts”. That’s it, nothing. No effort to try to fix the situation, nothing. I cursed him out severely and hung up. Even the mind lady manager from OnePay that was on the line was disgusted, and reprimanded him for not letting her talk.
I have never ever seen anything like this. Whoever is the higher up in this company needs to read this, and should be ashamed of themselves. Prospective employees don’t even get treated like this in 3rd world countries. Wish I could file both civil and criminal litigation against this company. PURE TRASH !
Desired outcome: Apology. Help onboarding. Publix exposure of their abusive behavior
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