Latest Reviews and Complaints
Replied
I ordered 3 masks for $49 They arrived when I opened a seperate sealed package Of a mask bugs flew out I have never seen this type of bug before
I ordered 3 masks for $49 They arrived when I opened a seperate sealed package Of a mask bugs flew out I have never seen this type of bug before then found one sewn into the layers of mask I was kind and wrote company with my concerns and not wanting to wear them at first they said so sorry will replace right away I asked to please refund my money as Im not comfortable with the masks and it a lot of money for me They responded stating that they would not refund or replace due to the special color of mask and said this has never happened tried to blame it on shipping I said the bugs were sewn into their mask and In package I asked to again please honor my request or let me speak with someone else I said I would write to ComplaintsBoard.com if necessary but would rather not as I know we are all struggling They never contacted me back Im out of $49 which is a lot for me right now
The complaint has been investigated and resolved to the customer’s satisfaction.
The customer was advised this information and was understanding and accepted the replacement as shown in the above screenshots. The customer replied back the day after the replacement order was processed and en route to the shipping carrier that she changed her mind.
Either way, with this being the only complaint we have received after shipping millions of products, we will replace the order. But per our return/refund policy we will not refund.
Space Mask Reviews and Complaints
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
However, if you have something to share with the others, you can write a complaint or review
Space Mask complaints: history and resolution overview
Out of all reported cases, 1 complaints (100%) have been marked as resolved, while 0 complaints (0%) remain unresolved. The most recent resolved complaint, I ordered 3 masks for $49 They arrived when I opened a seperate sealed package Of a mask bugs flew out I have never seen this type of bug before , provides additional insight into how customer issues have been handled.
Customer feedback spans multiple years and reflects a range of user experiences. Reviewing complaint history and resolution outcomes may help users better understand the company’s track record and make more informed decisions.
Is Space Mask Legit?
Space Mask earns a trustworthiness rating of 65%
Generally safe, but check closely before sharing details.
By resolving 100% of 1 negative reviews, Space Mask is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.
Shopspacemask.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Shopspacemask.com you are considering visiting, which is associated with Space Mask, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- Shopspacemask.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The shopspacemask.com may offer a niche product or service that is only of interest to a smaller audience.
- We have detected an internal review system on Space Mask's website, which can be a positive feature for customers looking to make informed decisions about the company's offerings. However, we recommend that you take the time to research the reviews and verify their authenticity before trusting them entirely
- We found that Space Mask website supports payment methods that allow for anonymous transactions. This could potentially be used for illegal activities, such as money laundering, and could indicate that the website is engaging in unethical practices.
- We conducted a search on social media and found several negative reviews related to Space Mask. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
-
Space Mask Contacts
-
Space Mask emailshello@shopspacemask.com94%Confidence score: 94%Supportsupport@shopspacemask.com84%Confidence score: 84%Support
-
Space Mask addressDomain by Proxy, Scottsdale, Arizona, 85260, United States
-
Space Mask social media
-
Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreAug 31, 2026
Abreva
2 reviews
Face Yoga
5 reviews
Face Yoga Method
2 reviews
Great Smile
6 reviews
RealFleshMasks
2 reviews
We have received your comment. Thank you!