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I ordered 3 masks for $49 They arrived when I opened a seperate sealed package Of a mask bugs flew out I have never seen this type of bug before
I ordered 3 masks for $49 They arrived when I opened a seperate sealed package Of a mask bugs flew out I have never seen this type of bug before then found one sewn into the layers of mask I was kind and wrote company with my concerns and not wanting to wear them at first they said so sorry will replace right away I asked to please refund my money as Im not comfortable with the masks and it a lot of money for me They responded stating that they would not refund or replace due to the special color of mask and said this has never happened tried to blame it on shipping I said the bugs were sewn into their mask and In package I asked to again please honor my request or let me speak with someone else I said I would write to ComplaintsBoard.com if necessary but would rather not as I know we are all struggling They never contacted me back Im out of $49 which is a lot for me right now
The complaint has been investigated and resolved to the customer’s satisfaction.
The customer was advised this information and was understanding and accepted the replacement as shown in the above screenshots. The customer replied back the day after the replacement order was processed and en route to the shipping carrier that she changed her mind.
Either way, with this being the only complaint we have received after shipping millions of products, we will replace the order. But per our return/refund policy we will not refund.
Is Space Mask legit?
Space Mask earns a trustworthiness rating of 55%
Think twice and be always careful when sharing sensitive information.
By resolving 100% of 1 negative reviews, Space Mask is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.
Shopspacemask.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Shopspacemask.com you are considering visiting, which is associated with Space Mask, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- Space Mask protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We have detected an internal review system on Space Mask's website, which can be a positive feature for customers looking to make informed decisions about the company's offerings. However, we recommend that you take the time to research the reviews and verify their authenticity before trusting them entirely
- We found that Space Mask website supports payment methods that allow for anonymous transactions. This could potentially be used for illegal activities, such as money laundering, and could indicate that the website is engaging in unethical practices.
- We conducted a search on social media and found several negative reviews related to Space Mask. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
About Space Mask
One of the key features of Space Mask is its unique design. The mask is crafted with a patented design that allows it to sit comfortably on the face without causing any irritation or discomfort. It has a three-layer structure that includes an outer layer made from bamboo fabric, a middle layer made from nanotech filters, and an inner layer made from cotton. This design ensures that the mask is highly effective in filtering out airborne particles and preventing the transmission of germs and viruses.
Another notable benefit of Space Mask is its versatility. The mask is suitable for use in a variety of settings, including in the office, while traveling, or during outdoor activities. It is also designed to fit snugly over the nose and mouth, providing maximum coverage and protection.
When it comes to purchasing Space Mask, the process is easy and convenient. The official website (shopspacemask.com) offers customers a seamless shopping experience, complete with a variety of payment options and shipping methods to choose from. Additionally, the website provides customers with detailed information about the product, including care instructions, size options, and customer reviews.
Overall, Space Mask is an exceptional product that lives up to its promises. It is well-designed, versatile, and highly effective in protecting the wearer from harmful airborne particles and pollutants. With its premium quality materials, comfortable fit, and comprehensive coverage, Space Mask is undoubtedly a top choice for anyone who values safety and comfort in the face of today's health challenges.
Overview of Space Mask complaint handling
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Space Mask contacts
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Space Mask emailshello@shopspacemask.com94%Confidence score: 94%Supportsupport@shopspacemask.com84%Confidence score: 84%Support
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Space Mask addressDomain by Proxy, Scottsdale, Arizona, 85260, United States
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Space Mask social media
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