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Dermawand Customer Service Contacts

1800 976 6815 (USA and Canada)
+1 800 799 6808 (USA and Canada)
+44 800 923 4831 (United Kingdom)
+44 800 923 4818 (United Kingdom)
150 Stewart Parkway
Berlin, Connecticut
United States - 06037
Mon6:00 AM - 6:00 PM
Tue6:00 AM - 6:00 PM
Wed6:00 AM - 6:00 PM
Thu6:00 AM - 6:00 PM
Fri6:00 AM - 6:00 PM
Sat7:00 AM - 1:00 PM

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Use this comments board to leave complaints and reviews about Dermawand. Discuss the issues you have had with Dermawand and work with their customer service team to find a resolution.

Complaints & Reviews

Mar 01, 2020

Dermawand — device

I purchased the Derma Wand Device 2 years ago, after seeing infro commerical on the product the advertising...


I followed instructions for the Dermawand also used the cream with it for about 5 months. I used it on upper and lower eyelids, also under chin for slight saggy skin. I decided to stop using product and within a few weeks my skin begin to sag 4x worse then it did in beginning. My skin sags so much now that it gives it a dark appearance and it looks like I have two black eyes. So far i have went to several skin doctors and because of my African American skin they say laser will not work to correct. So i am stuck wearing a bunch of makeup to cover this. DON'T BUY A DERMAWAND THE LONG TERM RESULTS ARE NOT WORTH IT.


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    Dermawandneed replacement / no one picks up

    I need to talk to someone, all of the telephone numbers refer you to customerservice @ictvbrands.com No one gets back to you. What has happened? My dermawand isnt working and I purchased a five year warranty in 2017.
    I am being asked to write more in this square, but I have said all that needs to be said. I hope someone will please connect me to a rep from Dermawand. Thank you.

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      Dermawanddermawand pro

      Just purchased this product May of 2019. The product bulb shattered on me. Luckily it was not on my face at the time.
      Called the company to have it fixed or replaced. They said they would replace it for a cheaper model not the model I purchased(derma wand pro). Had several customer service representatives hang up the phone on me and when I ask to speak to a supervisor they are not available.
      This company will not get away with treating customers like this. I will make sure I get the product I purchased and I will go higher up and make this company aware of how awful these representatives treat there customers.
      This company is a scam!!!

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        Dermawandderma wand

        Hi, I bought this product just maybe 6 months ago, I loved it. Recently tho I was using it and the end exploded into shards. Makind a small cut on my cheek. U kept it in its original box not sure what happend here .I was going to replace it with the pro but thought I would reach out and see if there is any kind of warranty, discount perhaps? I'm disappointed in the fact it only lasted less then a year.

        derma wand
        derma wand

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          • Ke
            Keela1313 Aug 24, 2019

            I had the same thing happen to me. After about 3 weeks of using it, I was using it one day and the end exploded as well. I have been trying to reach dermawand to speak with customer service with no luck. And they have taken payment from my bank account. This is very disturbing and the company needs to be stopped fr ok m selling this product t

            1 Votes

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          Feb 08, 2019

          Dermawand — dermawand triggered severe migraine

          I purchase dermawand and since Monday and today is Friday, I have been bedridden with a horific Migraine...

          Nov 12, 2018

          Dermawand — refund of 113.00

          We were told that since we mailed back the skincare products, we would get this money put back on our card...

          Jul 31, 2018

          Dermawand — doesn’t work properly

          Hello, I ordered my Dermawand on amazon and it was delivered on April 20, 2018. Worked well for a few week...

          Jul 15, 2018

          Dermawand — dermawand fees and services

          I purchased my first dermapro out right. Shipping and handling is supposed to be priority, and free. However...


          I ordered the free trial and paid processing I've been thru this twice. Both times the processing fee was taken from my debut card and a week later derma wand cancelled my order they said payment was declined. I i never. Re iced the derma wand and I had 2 weeks before a payment was due I have. The snap shot from the confirmation derma wand sent me. I want either my money or I want a derma wand. I have talked to someone at derma wand they did not even try to resolve the problem and they were very rude my e mail I
          Thank you
          Melissa Compton


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            • Updated by Melissa Compton · Mar 26, 2018

              I ordered the 30 FREE TRIAL FOR 30 DAYS I paid processing fee and 14 days after I paid fee derma wand cancelled my order they say payment was declined I never got the derma wand and this us the 2 nd time they took money but never sent out product they sent me conformation and I did rake snapshot of it I'm sending with my complaint. They won't give me my money back and I was called a liar

            Mar 07, 2018

            Dermawand — payment/refund not received!!!

            I got dermawand at end of january 2018 and reutrned it beginning of february due to horrible reaction on my...

            Dermawand — dermawand causing severe migraine and eye twitching

            Worst headache/ migraine of my life and new eye twitching after using this for three days! I am a registered...

            Dermawand — unauthorized charges and hard to get a hold of company

            I purchased the derma wand first of september. I received the package no problem. I had 30 days to try...

            Dermawand — derma-wand ipxo not working

            I purchased this item over 2weeks ago and as I have moved house I have lost the packaging. I wish to return...

            Dermawand — derma wand

            The end of the derma wand fell off whist in use thus was potentially dangerous. I have completed the for and...

            Dermawand — dermawand

            This company uses highly deceptive advertising; which includes hidden "processing fees" and extremely high...

            Dermawandnot authorised charges

            I bought dermawand and while I was on the phone with the rep, I specifically told her I do not want any "expert beauty advises" or creams or anthing else. Next thing I know I see two $59.99 each monthly chages for consultant advise I have never authorised to be taken out of my accout, or agreed to purchase. I chargedback one, and tried to chargeback the other, but was unsuccesful. They lied to my cc company saying they had a transcript of the recording saying I agreed to the charges. Big lies!! That was not the case. I asked them to provide he actual recording, and of course they never did that, which is how I was able to charge it back. The other chrageback was unsuccessful due to time limitation. I can imagine what theor chargeback rate looks like and cannot wait these guys to be terminated from processing credit cards due to excessive chargebacks. Oh, by the way, the dermawand does not work at all. It is a waste of money!! Spare yourself from the trouble of getting this junk and going through a nightmare.

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              • Pa
                pauline desormiers Mar 17, 2015

                bought the dermawand paid it now you still take money off my card 150.00 plus like you to return it my name is Pauline Desormiers 212 cure lamothe Terrebonne quebec j6w 5y2 my email [email protected] never received any kind of creams that youre charging me please help me i called about 7 times last one closed the line very courteous thank you

                0 Votes

              Dermawand — Sending lotions after we told them to stop

              We called and told them we wanted to trry product first and if we wanted anything else we would order it...

              Dermawand — poor quality

              One of the worst experience I had. The product doesn't work at all and they lied. On tv their adverting that...

              Dermawand — they steal your money

              I purchased the derma wand from its tv program. I assumed that was all I was purchasing. I used my credit...

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