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Dermawand Customer Care Service

150 Stewart Parkway
Greensboro, GA 30642

United States

Customer Support Phone Numbers

(800) 976-6815 14 4
1 (800) 799-6808 5 2
DermaWand uses the same technology as the big radio frequency machines that Doctors and Medical Specialists use for treatments to help manage the signs of premature aging. The difference: DermaWand uses lower amplitude that's perfect for everyday in-home use. Like the big machines, DermaWand provides instant stimulation, thereby providing a massage effect while at the same time delivering thermal energy and enriched oxygen. The results – younger looking skin with only 2 three minute treatments a day. Best of all, you can do it in the comfort of your own home at a fraction of the cost of going to a doctor!

Dermawand Complaints & Reviews

Dermawand / derma-wand ipxo not working

Sharon Treffers on Sep 19, 2017
I purchased this item over 2weeks ago and as I have moved house I have lost the packaging. I wish to return this item as it no longer works. Plugged and switch on at all settings the wand does not work at all Model no is IPXO ICTV USA I would prefer a refund for this Please send full detail...

Dermawand / derma wand

Carolyn22 on Jun 6, 2017
The end of the derma wand fell off whist in use thus was potentially dangerous. I have completed the for and heard nothing which I think is totally unacceptable. It looked as if the glue holding it had dried up . Having only had it a matter of months I think a replacement or refund is in...

Dermawand / Dermawand

Oyamear on Jul 7, 2016
This company uses highly deceptive advertising; which includes hidden "processing fees" and extremely high shipping charges. I ordered this in March 2016, stopped working in May. Was charged $10.95 to return the product. The second one does not work as well as the first one. Purchased for a promo...

Dermawand / Not authorised charges

Sonja76 on Feb 24, 2015
I bought Dermawand and while I was on the phone with the rep, I specifically told her I do not want any "expert beauty advises" or creams or anthing else. Next thing I know I see two $59.99 each monthly chages for consultant advise I have never authorised to be taken out of my accout, or...

Dermawand / sendindg lotions after we told them to stop

dermawand on Feb 22, 2015
we called and told them we wanted to trry product first and if we wanted anything else we would order it . They took money out of our bank for 19.95 and we called them when we got it told them we were senior citizens on limited income and under no circumstances were they to do that again !...

Dermawand / poor quality

N/AA on Jan 21, 2015
One of the worst experience I had. The product doesn't work at all and they lied. On TV their adverting that 100% they going to refund but it is NOT True. I brought the product on 10/09/14, It does not work at all.So I returned it before 30 days. I called to customer service more than...

Dermawand / They steal your money

Roberta Marie on Jan 20, 2015
I purchased the Derma Wand from its TV program. I assumed that was all I was purchasing. I used my credit card. After receiving the Derma Wand I decided I did not want to buy it. The program stated that it could be returned free of charge within 30 days risk free. I called them to tell...

Dermawand / Horrible service and staff

Classylady22 on Dec 24, 2014
This company is a joke. This product is a joke as well. They will add extra products to your order without your knowledge and THEN charge your credit card monthly for them. Overdraft are rampant in bank accounts of DermaWand customers thanks to this company scam practices. Their customer...

Dermawand / Want a refund for products not ordered

Melissa Becton on Dec 23, 2014
I ordered a dermawand and some of the lotion products to try. I did not sign up for recurring purchase of skin products. A month later I am being charged $116 for skin products which were shipped to me. I called customer service to obtain a full refund and the box is unopen and want to...

Dermawand / Not honoring a return with RMA

Progers02 on Dec 8, 2014
It irritated my skin horrible product and the customer service is always giving you the run around. It was after the 30 days to receive a refund. I was aware of that but I could not use the product, the rep. put me on hold to talk to a manager. When she returned to the call I was informed...

Dermawand / Dangerous, doesn't work, refuse to send return number

gayle62 on Aug 29, 2014
I ordered this producr from an infomercial in which they claimed you could just return it, no problems. They are insisting i call them, i am not wasting my minutes as i have read that they tie you up for a long time trying to get you to keep their product, and buy more junk from them. I...

Dermawand / Unethical marketing / sales practices

hsol on Apr 16, 2014
ORDER# 783933 Apr 16, 2014. I ACCEPTED the offer to a ONE PAY made by DermaWand with a PROMISE of $20 off the price. Upon accepting and providing payment, I was taken to an online screen that ALREADY ACCEPTED the payment WITHOUT permitting me to review the cost. I was charged at and the...

Dermawand / Facial Improvements

LoveDermawand on Mar 21, 2014
Dermawand is FANTASTIC! Painless, safe, easy to use, affordable, private, successful. The truth is that it WORKS! It does make you look younger when you use it properly. IT DOES NOT BURN! Its tingles and emits radio waves. Its a nice feeling actually. Try it you will love it. Debbie.

Dermawand / Took my money

TLynnSmith on Feb 14, 2013
IF IT IS TO GOOD TO BE TRUE IT IS. Derma Wand Stole My Money they were they not authorized to take money out of my account. I spoke to a Brinan ext #292 and they say they did not receive my fax or the products back. I DO NOT HAVE THE PRODUCT. Do not not not buy this product.

Dermawand / Never recieved product

kakycoop on Jan 19, 2013
Do not order this product!!! They will take your money and you never recieve the product. When you call they will give you a series of tracking numbers, none which are real. In the end they say it the customers responsibility to see why the post office didnt deliver it and you cant cancel...

Dermawand / Dangerous

Derma wand is a terrible product. Do not purchase it! It's a scam. They would charge your credit card with higher amounts than authorized. They would charge your credit card with things you did not purchase. They would add sale taxes to the shipping and handling when there is no tax...

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