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Southeast Toyota Finance Customer Service Phone, Email, Contacts

Southeast Toyota Finance
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3.8 4 Reviews 107 Complaints
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Southeast Toyota Finance Complaints 107

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Southeast Toyota Finance customer service

I purchased my vehicle in November 2015. I set up auto payments. It did not withdraw the December payment, and SETF called me to let me know my December payment was late, on January 9 2016. I explained that the withdraw was submitted. They said they have no record of it. So, I paid the payment, again and realized the original payment didn't clear my bank. No problem, it was paid.
This event recurred monthly. Every month I was told, your auto pay should come out this month. Every month it did not. This continued until finally, in April 2016, I set my payments up to auto pay through my bank account. Today, May 24, 2016 I get a call that my payment is 23 days past due. Upon reviewing my bank account I see that I had in fact made my payment 4 days ago. The woman was argumentative with me, and I explained that I make my monthly payment every month, the problem has been on their end. Not mine. I had to ask her to stop talking, that I didn't need her to tell me when I made payments because I am looking at my bank account line by line back to December and I need her to be quiet.

Here is what happened: SETF They applied my December payment to January, and therefore I have been behind by a month since I purchased my vehicle. I asked the woman why every month they have called me, why has no one mention it was the December payment that was the issue. I was getting calls from SETF monthly, even though I pay my bill every month and this is the first time they told me i was behind from December. As a result, I had accumulated 2 late fees that have never been mentioned at all. I don't read my statements because I pay the bill monthly online without fail. Of course people always say "well, it wasn't my fault", but in this case, it was either an error or miscommunication on SETF's end, not mine. It would have been so easy to resolve had they mentioned the fact that it was the very first payment that was missed. Never did they mention that and why would I ask, "so you are crediting for December?" I would have not made any other assumption because they were calling me on January 10th about December 29th's payment. THIS IS NOT MY FAULT. I was told today, that if my payment was not credited to my account before the end of the month, they credited it to the next month. The woman in customer service told me that is what they did. I said "why? it was December payment" Her response "you made the payment in January" I said, "yes because SETF didn't withdraw my December payment, you guys called me January 10th. Why would I think you were calling me in January for January's payment that wasn't due until January 29th?" In this case it was the fault of SETF that I was behind because they applied my December payment to January. When all is said and done, the least the customer service woman could have done is said, "I apologize, let me get these late fees removed" but no, I had to call back to do that and request a manager.

SETF is not customer friendly, when a payment is missed they assume it is the customer's fault, and the treat you like a jerk. I am sure they deal with non paying customers all day long, in my case I was the exception and would have appreciated a little respect.

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Southeast Toyota Finance repossession

My family has been using Southeast Toyota finance for a couple of years now. We were late on one payment for my daughters car and without any notice or anything they close our account. We call and they say they have been trying to get up with us to come get the car. We have had no phone calls, emails, or anything. They say they have not been able to get a hold of us. This is plain bull crap. All they do is sit on their butts just taking peoples money. Now my daughter is without a car and communtes to college 50+ miles and our credit has been hit hard all because they would try hard enough to get a hold of us. This company is a complete sham and does not care about customers. Their people are rude and do not answer any questions and when you question why they haven't tried to get up with you they call you liars and tell you that you are bull$##+. Never doing business with this company again.

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Southeast Toyota Finance did not do auto withdrawal - ruined perfect credit

i leased a 2015 Toyota Corolla in April, 2015 and, at that time, set up automatic withdrawal from my bank account. First payment debited from account in May, 2015. In June, no automatic debit made. I was traveling and out of cell phone range - one of the reasons I always set up auto debit (ACH) for all bills. When I discovered no debit made and 30 day late notification sent to credit reporting companies, was told by CS rep that bank did not honor debit bc I must have given SETF the wrong acct number to w/d from. This is the same acct and bank that they used successfully the month before. CS rep said maybe bank suddenly changed their routing number. Seriously! All my bills are automatically debited so that I haven't had a late payment on ANY account in over 8 years. Bank has not changed routing # and all other auto withdrawals were honored. Have bought or leased Toyotas for the last 10 years. NEVER AGAIN. My perfect credit has been ruined. I have already received notice from American Express that on both my business and personal cards, I will not have the pay-over-time option bc of this error on SETF's part showing a 30 day late payment. Am asking SETF for their records concerning the debit not made from my account. Will dispute this with credit reporting companies. I'm heartbroken that the perfect credit report I worked so hard for was trashed by SETF's error. Their attitude on the phone is "too bad for you". I should have googled before I used SETF. Thousands of complaints.

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Update by Cwilliams0704
Aug 18, 2015 4:49 pm EDT

Jessica from SETF called me right after I posted this. She was extremely helpful and pleasant. This was NOT SETF fault. They submitted correct info to bank that bank sent back. The problem is now between me and my bank. Thank you, Jessica.

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MkStItCh
West Seneca, US
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Aug 16, 2015 8:48 pm EDT

OK, it was a new account and you just assumed that they would not make a mistake... I have MANY automatic payments set up but I take the time every time one of them is ready to go to make sure that the payment is made... If you travel so much that you can not take the time to make sure the payments are made then maybe you should hire someone to check it for you... OR set up the payments yourself from your bank account...

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Southeast Toyota Finance repossession of vehicle that is not delinquent

My grandmother purchased a a car for me through Southeast Toyota Finance Company. I am making the payments on the account. My payment was due on February 28th and my payment was received on March 28th. My grandmother also purchased a car on the same day for my cousin who is seriously delinquent on the payments. Today, STF came to my job and repossessed my car. I found out that all of my payments have been going to my cousin’s account because STF has the vehicle information switched. I have called STF customer service and was told I cannot get my car back without paying the entire loan off. I am 19 years old and do not want to ruin my credit. I also need my car for work. I have received no notifications that there were any issue with this loan. My grandmother has gone to the dealer and they have told her that there is nothing they can do. Help, Please

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Southeast Toyota Finance excessive wear charges

This company is a disgrace. They scam you! They're trying to charge me $900 in excessive wear. My car was in perfect condition! They are a joke! I've never dealt with such a rude company! They also don't tell you they are not associated or owned by Toyota! I will make sure anyone I know never uses this disgrace of a company ever again!

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#65
US
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Jun 23, 2016 3:17 am EDT

I turned in a 2013 lease upon purchasing a 2016. I turned the car in early with a salesman who a) told me he would have the car cleaned and detailed before it was inspected b) the car was in perfect condition and I did not have to worry about any lease termination charges c) the payment for the last month of the lease would not have to be paid. I DID HAVE TO PAY IT. Guess what - a) he claimed this was done the first time, the car was inspected and I received a bill for $2, 012 from SETF. The car was detailed / cleaned again and the same salesman said it was spotless. Yet SETF now claims the entire two front seats had to be replaced and is hounding me for $2021. And the 'car was sold'. So it can't be reinspected. SETF said first they needed in writing that the dealership had this done...dealership will not provide a letter because the vehicle was cleaned offsite! June 22 SETF said someone from the dealership could call with this information...the salesman called and SETF told him they wanted it in writing. SETF won't produce any documentation that the seats were replaced.
I am being told 'you know they didn't replace those seats'...'the inspector was new and didn't know what she was doing'...'we aint' never had no charges like that on a leased vehicle'...So as I see it right now SETF does not believe their dealership...the dealership will say anything to sell a car...and nobody wants to hear me - a 7 time Toyota customer! SETF informed me that this needs to be taken care of because it has been on the books awhile (since MAY 2016!). I have been in constant contact with SETF and the dealer to clear this up. Time to see an attorney I guess...

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Bob R
US
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Oct 13, 2010 5:07 am EDT

Upon calling Southeast Toyota Finance to inform them that since my father had passed away and my mother was incapable of driving, we would be returning their 2009 Toyota Camry to end the $333.00/month lease payments. They indicated, that doing so would damage my mother's credit rating.

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Southeast Toyota Finance rude and not willing to help!

I called in to make a payment for my wife and Denise Moorhouse at Southeast Toyota Finance took my call house and was extremely rude and not wanting to help me at all. I asked for her name and she would not give it to me. I asked for a manager and she would not transfer me. I threatened to pull my business and refinance with another lender. Finally after yelling enough a manager got on the line and was half willing to assists after threatening to go somewhere else. I asked the manager for the name of the lady that took my call. She was very rude and unprofessional and I highly recommend not using them because they make it difficult to even make a payment let alone a bigger issue if you have one. This really worries me and am really considering refinancing now.

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Southeast Toyota Finance do not use setf ever.

As my lease was coming to an end SEtF contacted us and told us if we get a Toyota before the 15th of may we did not have to make the remaining payment. After much thought we decided to buy a new Toyota highlander. The dealer took our 2011 Toyota Camry did not say anything. The next day I contact SEtF to let then know the car had been turned in and that they had told us if we got a new car before the 15 Th. no other payment would be required. She said do not worry the dealer has the car and we can pick it up DONT WORRY ABOUT THE PAYMENT. I repeatedly asked her i told her i wanted to male sure i don't end up paying for something i no longer have. I should have worried cause 10+ days later SETF sent me a bill for almost 1000. Requesting the last payment and some disposition fee. It is insane if i would have been given the right information by this people i would have made a better decision to wait until the last day of the lease and use the car until the last mile i was allotted. When i contacted SETf today they had no written notes on my record for when i contacted them that day. Just that i called to say my car was turned in and thats it. They acted as that lady never told me anything and after telling them to listed to the recording i was told that listening to the recording it would not change anything because verbal does not void written contract. I told them they need more competent people that can give the right information to people and not try to steal money from customers. Now I'm stuck paying these lying people and my new SUV. For those of you ever thinking of using this company please make sure you are willing to fork out and throw away1000+ dollars. I hope they get what they deserve for deceiving good customers. Any and all survey that i ever get from this company will have nothing but bad comments and this company has been a very challenging one. They can even get my name right since the beginning.

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Southeast Toyota Finance returning car at end of lease

Thank you for allowing me to blow off a liltle steam. My complaint is not with Southeast Toyota Financials directly but with the inspection company they do business with and the inspectors used by DataScan. In order to return a lease to Toyota you must first have it inspected. This is arranged once the last payment and $350.00 restocking charge is received. Approximately 14 days ago I spoke with a representative from Datascan to set up an appointment for my inspection. After checking her calendar for availability with the inspection company (this part of the work is farmed out to independent inspectors) the date of December 4th was selected because according to the representative the entire day was open and it was my choice if I wanted a morning or afternoon appointment. Since I work I choose the afternoon which is from 1 to 5. At 11:48 a.m. on December 3rd I received a confirmation from DataScan that the inspector would be at my home between 1 and 5 the next day and if I could not be there to call them. At 3:30 that same day I received a call from the inspector directly that he wasn't going to make it on Tuesday and in his words "he can only do so much". I can't figure out what happened to my appointment that was made 14 days previously and at that time the entire day was open. How did I end up being pushed out? Also let me mention that you are supposed to have the car spotless for the inspection. Therefore on Sunday I washed the car so it would be all bright and shiny for my Tuesday inspection which has now been moved to Friday December 7. I do not have a garage so the car sits outside collecting leaves, dust and bird poo it should look really good by Friday and who knows if they will show up even then. In the meantime I have leased another car and it was NOT A TOYOTA so now I have 2 cars to maintain with insurance coverage on a car which I don't even drive any longer and can't because the tag was transferred to my new car.
I have worked most of my life and if I ever treated a customer or client like I've been treated I would not be in business.
I appreciate your time.

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InspectMyRide
Deerfield Beach, US
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Dec 07, 2012 3:44 pm EST
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Dear Sophie10:

We regret you have had a disappointing experience with a DataScan inspection, and are looking into the situation right now. I can assure you that our inspectors and those with whom we contract are known for their prompt, responsive and attentive service. Complaints such as yours rarely arise-- but when they do we take every measure to ensure our customer is ultimately satisfied with our service.

We apologize for the significant inconvenience this has caused you. If a customer service manager has not already contacted you, please contact us with all the details so we can research the issue and resolve the matter to your satisfaction. Please email the specifics to: help@inspectmyride.com at your earliest convenience.

Best regards,

Mario Hauser
Customer Service Manager
DataScan

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Southeast Toyota Finance customer service

Worst customer service I have ever received! The representatives respond like they have no class and it is ridiculous! Thank god my lease is almost over because im switching over to any other company that respects their clientele! Im having a drink after all this nonsense! Stay away from toyotas and you will never deal with this!

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SETF Customer Experience
US
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Aug 06, 2012 11:55 am EDT

I am sorry to hear about the experience you had. I would like the opportunity to review your account and go over any questions or concerns that you may have. Please give me a call at your convenience.

Thank you,
J. Rice
Southeast Toyota Finance
[protected]

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Southeast Toyota Finance automatic payments

Purchased a new Toyota Camry. Received a letter stating the payment amount and a copy of an Automatic Payment form. Made out the form and sent it and a voided check to SETF. Then I get a letter stating that "We made a clerical error in processing your contract. They said my payment amount has not been changed. I was then told that they were sending a new invoice with a new account number. I did receive a new invoice with a new account number and ANOTHER Automatic Payment form. I called SETF and was told that the "dealer must have made a mistake". Anyway, the Automatic Payment form says to fill out the form and send ANOTHER voided check "OR visit the website at www.setf.com to sign up on-line." Tried that. The only thing I can do there is to print out another form. Why say that it can be done online when it can't? The automated phone system at SETF says the same thing. I have NO idea why the information provided with my original form with my original request can not be used to generate the Automatic Payment. I have no idea why the original account number was changed besides an error by SETF.

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Jamie Rice
US
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Jun 08, 2012 6:20 am EDT

I am sorry for your frustration. I would be interested to hear more about your situation and see if I can be of assistance to resolve your concerns. Please give me a call at your convenience.

Thank you,
J.Rice
Southeast Toyota Finance
[protected]

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Southeast Toyota Finance lease disposition fee

I leased a Toyota Camry for four years. It was in perfect condition and only had 26000 miles on it. There were no defects or extra charges for the condition. I was shocked however to recieve a bill which stated in bold print that 1 have to pay a $350 Lease disposition fee if I don't lease or purchase another Toyota. They call it an incentive. I call it a scam. Beware of this fee in any contract you sign with them. it is mixed in with all the other fees and charges and I missed it. I camplained to the state of Florida about this scam, but Southeast Toyota finance will have none of it. They just harass me on the telephone. I have leased many different brands of cars including Toyota and never paid a fee like this.

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Southeast Toyota Finance worst customer service - - ever!!!

Don't buy a toyota through southeast toyota finance. This is the first online review I do on anything, yet use the internet for many, many things in my life. The reason I am so upset is that my elder family member purchased a toyota from lehman toyota in north miami, fl and decided to finance it. We want to payoff the car, so I have been online at setf.com's website, calling, and emailing and I have yet to get a response from a human! I do it online, but then get a file which I cannot open. Now I have downloaded and opened thousands of files via email, online, etc. Yet this one I can't open and I can't talk to anyone! At setf.com about it because they don't care-they don't want to talk to the customer. This is the most incredible, worst, confusing, spinning, dead-end business I have ever witnessed! I have sent emails asking for help via their website; asking for a human to call me or email me back — nothing back — no response! Then I call their 800 number and for anything you respond to, they have an app for that! They switch you to a looooong recorded message of what you need to do, but again, no human intervention! The answer from me is don't buy a toyota! Stay away from toyota... There is no customer service once they sell you the car! We have also been waiting for over two months for a refund of excess insurance that lehman toyota oversold — $3, 500 worth which we cancelled just six days after this purchase and after over two months of waiting for the credit to appear an setf.com — nothing! This is a scam, a racket, and shameful that they have so little regard for the people that buy their cars. The sale does not end at the dealer. The sales experience continues until that owner no longer has that toyota — it continues when the buyer is still making payments on the car. Setf.com southeast toyota finance apparently does not know that. This must be a separate company because I can't believe that the toyota I knew would do these things, but I am living it! I am so upset with this endless loop on their telephone system and their non-responsive website... That I willl never buy a toyota product!

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Angryyyy
chicago, US
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Jul 06, 2022 10:50 am EDT

Automated system sends you in endless loops. I called about 5 times and verified account information with 2 customer service representatives per call and EVERY time I was transferred back to the automated system to verify account info AGAIN. Not to mention I could barely understand the representatives due to outsourcing of these call facilities to other countries. Why hire a person who speaks broken English on a phone line? I never ONCE heard an "8" as an option to speak to a representative. Why don't you lease one of your own vehicles and try and navigate your own broken phone system? Still never got the payoff. So I have to leave a 2 page comment on a thread to get a direct extension to a human being who can provide a payoff? Absolutely ridiculous. Will never recommend SE Toyota financing. Have a good day. Or don't. I don't care.

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Southeast Toyota Finance
Mobile, US
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Jul 11, 2022 12:27 pm EDT
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Replying to comment of Angryyyy

Thank you for your feedback. We take pride in our customer service and strive to ensure our customers' needs are met with courtesy and professionalism. To protect the privacy of all customers, we ask that you please contact us directly at 1-800-686-3494 so that we may further discuss your concerns.

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dark phoenix
US
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Apr 07, 2016 3:27 am EDT

How is this company even still in business with all the complaints they have, well all I'm going to say is that I will never ever do business with this company again, I love the Toyota brand and will always buy one just not with setf. I hope with all the bad complaints that it will open their eyes and make them want to treat their customers better or that no one will purchase from this bank ever again.

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FCWright
Woodbury, US
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May 31, 2015 7:21 am EDT
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My ex boyfriend and I leased a 2012 Corolla in Savannah, GA in July of 2012- initially with absolutely no problems. Now, three years later and one month remaining before the end of the lease, were looking into leasing two separate cars individually. Allow me to mention that in the three years we've had the car, NOT one SINGLE payment was late. In other words, my credit should've benefited substantially. Unfortunately however, the finance manager that entered my information three years ago incorrectly inputted my ssn (lets say it's 3201, they entered 2310) thus leaving me SOL in terms of getting a new car on my own. Though the new finance manager and an awesome salesman are working hard to get me approved, given my loyalty, it's still a MAJOR inconvenience that I didn't bring upon myself at all. I simply trusted the gentleman to know how to properly enter data. Granted, occur- we're all human. However, having spent YEARS doing everything required to ensure that my credit grew, I'm furious with the outcome. I still have yet to see what will be done to resolve this matter.

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bob001
Miami, US
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Mar 25, 2015 10:38 pm EDT

i have the all month faxing and calling and they seems to not notice that i pay already seems the 9 of the month all the systems for payment are out of order and don't talk to each ether so is impossible to pay you guys ! even if i pay they don't even get to know it, and are changing my due date any time i pay and getting me on due even when i pay 1 week early. i talk we a customer services and she told ever things was ok and them nothing i see my statement and says i have to pay double next month what happen with you people? i have never have a late before. :( terrible experience

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dadou
Boynton Beach, US
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Mar 03, 2015 5:19 am EST
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I can't believe that, I am trying to make a payment yesterday on their website, every time i put my card number it won't take it I called customer service I wait for about 1 hour to speak to an agent Iexplained to her my problem and asked her if can make a payment over the phone she said I have to pay $ 15 fee this is horrible, and I asked her to help me do it while she's on the phone, I login to the website did everything she told me to do, the same thing won't take my card I put my personal check number the same thing. she said this is a problem with my bank account I called the bank they said everything is perfect no problem in my account, it's true cause I pay other bills in the same account I never have problems before, it's because SETF is not a good company they don't have costumer service at all, finally my bank help me to pay it I went to pay mybill and I put SETF account # I checked my account this morning they don't take the money so This is your Problem SETF not Mine the due date is the March 07 2015 and I paid before time the March 02, 2015 in my bank account if you don't take the money once again tthat's your problem not mine I'll not pay late fee. Horrible service I'll never buy a car from This Company and I'll let my bank in charge of it till I finish to pay it.

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Cubanera
US
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Dec 16, 2014 1:52 pm EST
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I have had a very bad experience with the customer service from this bank. I tried to change my due for the 15th of every month instead of the 1rst of every month, with no luck at ALL! this is very frustrating and I think they put me in a "black list" because the attitude and the lack of understanding is huge! I'm so upset that I'm no longer answer with courtesy, since they haven't resolve the situation that I requested on august the 8th. they keep bouncing me from one agent to another and they keep saying that I have to have the account update it; if I'm requesting a change of due date and I pay for it, it's because I can't make the payment on the 1rst. the only thing i know is that i wont lease another Toyota (and we have 3 Toyota leased) if this people continues to finance them.

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A bill payer
Elkin, US
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Oct 02, 2012 10:43 am EDT

I have experienced physical illnesses but have always managed to pay SETF maybe not on time, but never the less they have been paid every month since purchasing my 2010 Camry. They have been extremely rude and have the worst customer service I have ever experienced. They will not accept my debit/credit card online now. It will not accept my payment, however, I mail my check and it takes 10-15 days for my check to clear, and by that time I am struggling for this payment to clear. I will never finance another vehicle through SETF. I will never buy another Toyota product due to their rudeness and the worst customer service! I am in a public relations role, and we have always been taught proper customer service. I suggest SETF take a customer service course before they work themselves out of a job!

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noelvis
Miami, US
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Jun 09, 2012 6:43 pm EDT

hi this is Noelvis Morejon, i just want to let you know that i can't to make my payment, i always do that in time and that is due on june 10 y tryed many time and called many times [protected] but that one wasn't able, i listened a message that the website andphone line isn't able, it will be able june11, so i think if the website and the line phone isn't able for to make a payment i will make a payment on monday but i don, t want to paid a late fee for something that isn't my responsability, please let me know, but i, m very upset

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SETFCustomerExperience
Mobile, US
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Apr 29, 2011 3:06 pm EDT

I'm sorry to hear about your trouble. I work for Southeast Toyota Finance and would be happy to assist.

From your comments, I can't tell what the issue is with your payoff quote. However, what you describe often is related to the Adobe Reader add on that is used to display the document. If you do not have that add on, or have an old version, it might help to download the latest version.

Another tip that you may find useful is that option "8" on many of our VRU menus is for a customer service representitive.

Please feel free to call me at [protected], enter your account number, and opt out to a representative. They will be able to directly transfer you to my extension. Or, I can be reached directly at [protected].

Terry Kaufman - Director, Southeast Toyota Finance

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Southeast Toyota Finance hardcore

I am not condemning SouthEast Toyota Finance. I fully understand that I financed my car and it is my responsibility. However, I have been unemployed for two years due to a seniority based layoff. I made every payment until this month. I phoned today and asked what alternatives I have, such as deferral or refinancing. Nope...nada. I have my car 80% paid for and I'd really hate to turn it in, but I have no income and they said that there is nothing that they could do unless I could show some income.

Like I said, I know it is my responsibility. But, there is a human factor and a history of payments to consider in all of this, which they have foregone. I would recommend that nobody use SETF simply because you never know what may happen in your future. And, if your future should turn undesirable, SETF is not willing to help their consumers.

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Shannon36535
Foley, US
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Feb 24, 2011 4:32 pm EST

Sounds like there might be some of the story missing.. I cant imagine they would want your car back in this economy if it is only over one payment but then again some companies are willing to lose customers over 1 payment. so sad. Perhaps you should try to talk to someone different.

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1:34 pm EDT

Southeast Toyota Finance stay away from them

OK, I am also a Southeast Toyota Finance "customer" (or rather sucker). I am not a big fan of theirs either. Now, I have never had to actually deal with their customer service, although we are going to pay off the car this month (13 months early). So, we'll see if I have title issues with them over the next few weeks.

My main point though, is that folks, WE have to stop financing cars! First, it is ridiculous what you lose (interest + depreciation). Second, you can really wheel and deal better with the dealer, when you're waving fresh cash in their face...amazing how much that green makes them want to truly treat you right. Third, not financing really is the cure to all of these complaints!

When you mention that you will be financing at the dealer, "sucker" is then printed on your forehead. Sure, you may get this $1, 000 off here, but they will make up for it on the financing end (the dealer gets a commission for financing you)...so see, YOU are the loser in the deal.

This also plays a role in continuing to drive vehicle prices up. If they can keep us indebted through our desire to drive a decent vehicle, they will continue to overprice cars (used & new)...why, because you are giving them complete access to your financial standings when you request a loan, so they will give you a loan to "fit your budget."

Therefore, they make two sales: the car & the loan. So, why reduce car prices, when all they have to do is give a little creative financing. If the masses would finally start to pay out right with cash again, watch how car prices will fall...and people will be avoiding phone calls, court dates, and repo men.

So, how do you do this? It's quite simple. You're willing to tie up 2, 3, 400 dollars per month for 3, 4, 5, even 6 years through a car payment to one of the finance slime pits. So, if you're willing to do that, where you have no choice to not pay, then you should be willing to do so by paying yourself. For instance, after our car is paid off, we will be taking the old payment of $231, and placing it into a new savings account for another car in 5 years. 231*60 months = nearly 14, 000 CASH; with no spending change on my budget, except that I can decide not to put that "payment" in savings next month, and instead take my wife out to Ruth's Chris.

Plus, the interest from my savings account is adding to the overall total...not to some finance company's pocket. Oh, don't forget you also have your other vehicle to use as a trade or private sale...thus, that much more to bargain with. (Note: Be sure to not drop full coverage insurance, just so you can get the maximum out of your current car if something were to happen before you save to your goal).

Folks, let's use the power that WE really do have in the market place, to make the finance companies drive into the sunset, and the dealers to drop to THEIR knees instead of us dropping to ours. By the way, this is a grandma-proven method...she hasn't financed a car in 20 years, once she realized the error of her ways.

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2:08 pm EDT

Southeast Toyota Finance scam

We traded our car in and signed off on the lease and 9 months later they call and ask us when we are turning in the car. We explained we turned it in 9 months ago and where we turned it in. It is still 13 months later and they are still calling us to say we owe them because there is damamge but when we turned it in it was fine. they even signed off on it. They had it for 9 months and it was who knows where and then they say it is in bad shape. there is no way I will pay for it. When we signed off on it was in perfect condition. We had many emails from the finance to find out where it is and the details of the car. It took them a few weeks to find it.

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3:58 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Southeast Toyota Finance dishonest company representatives

This company made payment arrangements with my son after he lost his job. I helped him to keep the arrangements. They still repossessed his vehicle. We called to ask why after we had kept our part of the arrangements . We had all the information and the name of the person we spoke with. They would not talk to us. I have never been blatantly lied to by a company representative especially after we did everything in our power after he lost his job. We called them innediately and made all the arranged payments on time and for the amount that was agreed upon.

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dfleming2c
Seville, US
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Dec 22, 2009 9:44 am EST

I am suing them for similar conduct and would like to hear more about your situation. Please send more information to me at dfleming2c@aol.com

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3:42 pm EST
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Southeast Toyota Finance harassing phone calls

After filing for an extension in january, I have since been getting 1-3 phone calls almost on a daily basis, because these people fail to look at their updates before calling me. I paid an agreed amount, faxed a written request with all my insurance information, etc. The problem is, when I tell them this, they put me on hold so they can check! Why not check to start with? Now that would be a win-win concept. I'm sure that with the economy, i'm not the only one they're harrassing like this, but come on! This is getting absolutely ridiculous. Is calling me 2 or 3 times a day going to produce their payment any earlier? I will pay it when I agreed to pay it and no sooner. And p.S. How about hiring people who can speak english?

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PoohPuntnunt6776
US
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Sep 29, 2020 5:49 pm EDT

When I purchased my tundra I asked the finance company about putting my payment towards the middle of the month because I we found out that my wife was diagnosed with congestive heart failure an the guy with the funny accent told me that even though my payment is due on the 6 of every month I still have till the middle of the month to get the payment in so even when I make my payment and pay over the amount due which goes to the next payment on the 6 they call me before my next payment and ask me when am I going to make a payment so I'm like wtf it's not even due so now I don't even answer my phone because they call my phone at least 7to 8 times daily

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Ashlie
Fort Pierce, US
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Oct 05, 2009 1:52 pm EDT

They are very harrassing. I made an arrangement with them because my company's direct deposit was screwed up and everyone got paid for one week instead of two. I told the rep who called me that I will make my payment when I find out how my work is going to fix my pay. Well, since then I have gotten at least 12 calls per day. One call, my daughter answered and the "man with a strange accent" asked her where I was, who I was with, if I was driving my car, what is my cell number, does the person I am with have a cell phone, what is that number and more personal questions. He even asked if there was an adult home with her- she is 12 and was watching her brother for me. It scared my daughter and she will not answer the phone when the caller id shows a 251 area code.

Today I called to make a payment and tried to make a complaint about the harrassing calls but noone seems to care. In fact, the supervisor hung up on me when I asked why a person with a good record (all my payments since I had the car have been on time and were above the monthly payment amount) would be treated like a criminal. She told me that it is customary to call a customer when they are behind in payments to get their account up to date. Then she said that she had another call coming in and if I wanted to make a payment, call the number on my statement before hanging up.

I am only 32 days overdue for the first time since I had my account. You would think that Toyota employees would like at a person's account and see that they have a legitimate reason for being behind and notice that they have a good history of paying on time before treating that person like a crimminal. No wonder the employees at the dealership drive Fords and Hondas.

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Reaves
US
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Aug 12, 2009 3:18 pm EDT

dito, They are ### holes that don't speack english. can't we hire some pople in the us that are hurting for jobs here. They start calling me at 8am and don't stop until 9pm. I have already informed them of when I will be able to make my payment. It is not even 30 days behind yet. The call 7-8 times a day. I pick the phone up and yell " I will be paid by the 30th" and they call me right back about 1 hour latter. What conversation do we need to have that I already haven't told them? why do they call so such?

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Maria del Mar Rosado
Jacksonville, US
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Aug 07, 2009 12:16 pm EDT

I too, get constant harasment. Once I recieved 12 calls in one day. Now that I told them that is illegal, they now call 3 to 4 times a day. That is still illegal. Credit companys are not allowed to harass you. My husband and I make payment plans (we had a family funeral so we were late), and they still call us harassing us. We too are thinking about getting an attorney and we are working to file a complaint with the better business bureau.

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LCJenkins
Russellville, US
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Mar 12, 2009 10:55 pm EDT

PLEASE FORWARD THIS INFORMATION TO MS. PATRICIA MORAN, THE CEO OF SOUTHEAST TOYOTA FINANCE & JM FAMILY ENTERPRISES INC IMMEDIATELY!

Southeast Toyota Finance has been calling 1-3 times on a daily basis, because these people fail to look at their updates BEFORE calling. Online, I have made payment arrangements of $150 per week until it's caught up. I have verified online that they are posted and the checks are being cashed. SETF are also calling people in the neighborhood for us as well. I'm sure that with the economy, I'm not the only one they're harrassing like this. This is absolutely ridiculous, disgusting and disrespectful. These calls are not going to produce the car payments any sooner. By law, these excessived calls are HARRASSMENT and I want it to stop IMMEDIATELY or I will report it to the Better Business Bureau and our attorneys.

Thank you for your immediate attention in this matter.

Regards,
Helen King Eadie & Lisa C Jenkins of Russellville, SC

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2:16 pm EST

Southeast Toyota Finance poor service & communication

When ipaid my bill, it took the larger amount due of $870.78 instead of $377.89. Of course, I cannot reach anyone by phone or computer. Cathy mchugh [protected]). I am about to hire an attorney due to harassment & terrible customer service after owning toyota's for 30 years.

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5:05 pm EST

Southeast Toyota Finance billing dept

This is the time, today November 28th, whe I have to have my payment in by today. This is the 3rd month in a row that this business decided to save on paper and have not sent me a bill or statement so I could send my check. The statement is behind in the balance when I requested (been meant) last month, but again ===this month is the same situation. Why in the world they decided that is not important for the customer to receive an statement, so I know where to stand by? ex.: balance, prior and present balance, activity summary? Please, this is not a cheap finance. This is not a good way of conducting business and if they think that this is ok, like the guy qho enswers the phone says, to me it is very deceiving way of doing business. Please, let them know that if they don't correct this situation, I'll keep sending e-mails to the world outthere, until I get to the elect president of this country to have this people practice fraudulents way of conducting business. And more, myu payment is behind, so far. I won't believe that if my credit gets scratched because of a late payment, they are going to pay for it. Thank you.

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10:56 am EST

Southeast Toyota Finance lying to me

I would tell anyone especially U.S. military personal to select someone else to finance your car, i'm stationed oversea's and I asked them to give me a letter so I can take my car with me and they agreed well on the day I was asking them about a letter they told me they couldn't do it because it was company policy that your car couldn't leave the continental U.S. My contract back in 06 didn't state that my car couldn't leave and if that was the case why did they lie to me 5 months in advance about giving me the letter, customer service sucks they act like they don't have a clue about what's going on, I would NEVER deal with them again

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JP_boud
Nolanville, US
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Sep 12, 2009 12:01 pm EDT

I paid off my truck 7 months ago, this past weekend while shopping for a new truck I found out that I am 180 days late on a balance of $0, yes zero dollars. This has dropped my beacon score by more than 200 points and prevented me from being able to get a new loan. After 3 days being tossed around from one department to another I get a senior representative that works in Alabama. One phone call and I'm told they will fix everything and they will call me in one hour to give me the details the company agreed to. Well 3 days later and calling them back every hour has led me straight to voice mail every time. My credit is still ruined and I still can't get anything resolved. I don't hate much, but I hate World Omni and Southeast Toyota.

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firegirle212
Enterprise , US
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Feb 05, 2009 8:47 pm EST

I have just had the samething happen to me! I paid my car off in full and still 2 weeks later no title! I have shippers coming in 2 day. Im pissed! I just filed a complaint with Better Business.

Overview of Southeast Toyota Finance complaint handling

Southeast Toyota Finance reviews first appeared on Complaints Board on Jun 11, 2008. The latest review Give me my Money back was posted on Mar 26, 2025. The latest complaint Give me my Money back was resolved on Mar 26, 2025. Southeast Toyota Finance has an average consumer rating of 4 stars from 111 reviews. Southeast Toyota Finance has resolved 76 complaints.
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  2. Southeast Toyota Finance phone numbers
    +1 (888) 688-1166
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  4. Southeast Toyota Finance address
    6150 Omni Park Dr., Mobile, Alabama, 36609-5195, United States
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