South River Mortgage review: Refinance reverse mortgage

In 2017 my parents entered a reverse mortgage with them that went well for years even though it was sold to another that had questionable customer service. In 2019 my mother passed away and they wanted to refinance My father refused for years until 2022 because he wanted me on the mortgage. He accepted the promise of compromise of refinance of me at his death and not sell the mortgage. In 30 days mortgage sold and the value of the mortgage doubled, because of solar cells. A year later they were calling my father again to refinance. My father said do they want the rest of the equity. We could not talk to the servicing company because of a telephone system that would not speak to customers. State agency took action for modification of their telephone system. Now this mortgage is too large for me to refinance so my father did not have to refinance to lose his equity.