South African Relocations review: International shipping

I shipped 3 cubic meters of items from Cape Town to Portugal. I send it in November and received it in late May. My computer monitors were broken and I logged a claim. I stated "Computers" on the all risk form and after 57 days of me having to follow up (they even said they would follow up the next morning and failed to do so) every few weeks, they rejected my claim saying that the monitors are not part of my PC. Per legal definition, I am correct that monitors are part of "computer".

Excessive delays. Terrible communication. And outright failure to pay a simple claim.