Souq.comiphone x

I had sent my iPhone X for warranty repair one month ago. Despite follow ups and assurance from the senior management, it has not been returned. It was sent to a wrong address by a courier company and now nobody is talking. Customer service reps have no idea how to solve it.
I was supposed to get the phone back 10 days ago. But there has been no action. I have complained officially. the complaint number is

Oct 09, 2019

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