Sono Bello
Reviews and Complaints

I started to get service from them and they will tell you to look up these reviews on their website of all great results but I choose to look elsewhere and sure enough I got to hear what I believe to be the truth. All that everyone has said is what they told me also a bunch of smoke dreams and falsehoods. My procedure was going to cost me 10, 000.00 . I got approved for it and then I read where if you put a down payment you can’t get it back, lots of horrible stories about that. So I dropped those guys and keep putting folks on notice about these butchers. I can’t imagine what some people would like to do to them and I feel that more should be done to protect the consumer. Yes I am angry, it could have been me to but I care for those who have suffered due to this company, physically and financially. When will something get done about? Keep the warning loud and clear.

I agree with the above posts. It has been 3 yrs since my liposuction was done and my body is horribly disfigured with tons of cellulite that I didnt have in the first place! They told me I had fat knees-which i didnt know was possible and sucked whatever out of them and ever since am having excrutiating knee pain that i am currently looking to see if I need both my knees replaced and I am only 39! They took away my quality of life forever! I have never recommended this place, and in fact, have told everyone I know to NEVER go to Sono Bello. I was also told that everywhere they worked on would never get fat in it again and I gained weight after the procedure and have never been able to lose it in those areas no matter how hard I have tried. And the summer i got it done I was in pain for months and months and they told me I would be fine in 3 days. What a joke this company is! I paid upwards of $8000 for this company to ruin my life and my self esteem forever. I should have been happy with what the good lord gave me. I hope this stops at least 1 person from doing and going through what I did.

It has now been a year since my procedure. I did the laser lipo on my lower and upper abs as well as my sides love handles and back fat. Intentionally I did not want to do all of those areas. The consultant Amy made me feel like I needed to. The staff kind of makes you feel like a number get you in and out and on to the next one. When I went in for my 3 month post op they told me the swelling was still subsiding and I will see my final results in another 3 months. I paid $4, 500 for them to remove "some" fat. When I came for my 6 month post op I was down 30lbs from my initial weight not 1 lb from the procedure it actually makes you gain weight. I expressed my concerns about how much fat was left still and all they had to say was it looks better then it did. Regular liposuction is $1, 300 + anesthesia for the entire mid section not lower upper abs etc and All the fat is removed. I have done both and liposuction is definitely the better and cheaper option. Sonobello is definitely not all is cracked up to be and the staff are complete snobs.

I have a similar issue. I was told last May that I would be an Ideal candidate for this procedure as I was small to begin with. REALLY! I am 43 and my legs look like that of my 86 yr old grandmother! I am devastated at that and the fact that my abs look like a leftover bowl of lumpy oatmeaL!
I was at the Sonobello in Austin today and greeted by a young Dr. He explained to me that the elasticity of the skin was not guaranteed. DUH! I'm not a [censored], please do not speak to me like I am 3! I was so pissed. AT anyrate, he agreed that a revision needed to be done to my abs, but as for my legs, I was screwed. REALLY! I am still paying for this $6700 disaster that I was told was IDEAL by KELLY the host of the whole shennanigan! What a crock! I am receiving Vela free of charge right now for the legs. Not permanent, but I am NOT spending anymore money there. I am trying to sike myself up for the ab revision. I would rather choke on broken glass than wear that damn garment again! Ugh! There should be some justice here.

Dear Tosse,
As the Director of Patient care for Sono Bello I was concerned after reading your post. All of our patients are required to meet with their surgeon prior to having surgery to confirm candidacy for this procedure and insure our patient’s vision for their new body is possible through our procedures. If our patients have any concerns we make it our mission to respond to them in a timely fashion. Our surgeons are committed to our patient’s results. Would you please contact me at your earliest opportunity to discuss? I can be reached at dirpc@sonobello.com

I disagree with the complaint. I had surgery yesterday and yes I am a little sore, but who isn't sore after surgery?. I've had surgery before (not plastic surgery) and no surgeon absolutely guarantees results, that would be malpractice I think. Anyone contemplating surgery should take the time to understand or do a little research about the procedure. I looked at you-tube videos, etc. As far as pushy, I did not find the salesperson pushy at all, just matter of fact. We all have free will and this is elective surgery after all. Oh, while writing this, I just got my second phone call asking me how am I feeling and to call them if I have any questions. The nurses were professional and the doctors are board certified. This is not a health spa, this is a medical facility. Do your research first. I still have my bandages on and don't know what I look like yet, but I will follow the instructions, exercise lightly the first two weeks and eat sensibly, then I will get back to my regular exercise routine.

Please understand that having an operating room in an accredited surgical facility along with having a surgeon and support medical staff on standby is an extremely expensive venture for any medical practice. Sono Bello does in fact, after numerous consents, financial agreements, receipts and other documents have been signed acknowledging the patient's and Sono Bello's obligations to each other, does collect a fee to hold the surgical date. This practice is more common for all surgical facilities than not.

As well, before our patients undergo a laser liposuction procedure all our patients must meet with their surgeon to insure their candidacy for this procedure which includes a thorough review of the patients medical history and a physical to insure that treatment is appropriate for the patient.

We at Sono Bello are very committed to our patients experience and their outcomes. If you have any questions or concerns feel free to email us at dirpc@sonobello.com

I have had lipo surgery here at the Sac. Sona Bella. That pushy sales person will ALSO lie about the promised results!. I got caught up in the sales pitch and could hardly wait to put my family in deep debt so I could finally have a smaller waist, thighs and knees. 6 months after the surgery I am not only "NOT" smaller but bigger! You are so swollen after surgery you actually have to buy bigger clothes. They do not guarantee results. They are willing to do the surgery again. Since I will be in debt for years to come I will do it. Biggest problem is it is only a business to them. They only want your money and don't care if your desired results are even possible. BEWARE. Do your homework and see traditional doctors that will be honest.

what kind of procedure?

I went for a consultation today and did in fact receive a very high pressure pitch. I also thought that they were getting the application for the credit card and didn't realize that it had been opened. In addition, the consultant ran the numbers...when I gave November as a time for the procedure, the consultant said that unless it was done in November I couldn't get the special price. I said I didn't know that there was a special price and she said that she didn't have to give it to me, but if I wanted it had to get the procedure done within the month. it seemed a little swarmy to me. She also seemed a tad surprised that I would want to discuss it with my husband before making a commitment. I might go through with it but I'd feel a lot better without the manipulative tactics. Its not necessary to do this in the vanity industry.

Dear Madatmyself,

We have made previous attempts to reach you without response to understand and resolve your concerns. Yet you have not responded so we can only assume that the complaint above is fictitious and with ulterior motives.

Please understand that having an operating room in an accredited surgical facility along with having a surgeon and support medical staff on standby is an extremely expensive venture for any medical practice. Sono Bello does in fact, after numerous consents, financial agreements, receipts and other documents have been signed acknowledging the patient's and Sono Bello's obligations to each other, does collect a fee to hold the surgical date. This practice is more common for all surgical facilities than not.

As well, before our patients undergo a laser liposuction procedure all our patients must meet with their surgeon to insure their candidacy for this procedure which includes a thorough review of the patients medical history and a physical to insure that treatment is appropriate for the patient.

We at Sono Bello are very committed to our patients experience and their outcomes. If you have any questions feel free to email us at dirpc@sonobello.com
Thank you

SONOBELLO - SAN ANTONIO, TX
STAY AWAY - the woman who "sales" the procedure, is the only person you meet during your inital consultation. She is by no means a medical professional infact might as well have sold used cars for a living. The paper work that they have you sign, is worded rather tricky so when I inquired about canceling before the two week penalty kicked in she said yes that paragraph only applies to within the two weeks period. If you cancel before the two weeks you get 100% of your money returned. 100% she said. Well guess what she LIED! They keep $1000 regardless of the time frame you cancel within and up to 40% of the fee paid if it is within the two weeks. READ READ READ RESEARCH THIS PLACE. PEOPLE HAVE DIED! YES DEATH, THEY KILLED A WOMAN and now they want to keep my money because i want out, well before three and half weeks before I am to have my deadly procedure with them. NO THANK YOU! The only time I met with a medical professional was three weeks before Im to go under and all of about 4 minutes. A lot of money I spent, my life on the line and I get 4 minutes! Well my life is worth more than that! 4 minutes and 6 thousand dollars later what the hell am I going to be left with? Well This made me terribly nervous so I did some research and was scared out of my mind! There is no way the before and after pictures are accurate! I saw real pics, ones that were not altered, this claim about tighten the skin is BS. There is no way you won't be left with loose sagging skin if you under go this procedure. LIES LIES over and over again! Does anyone that is a medical professional even work there? REGARDLESS, I SAW REAL RESULTS AND THEY ARE NOT PHOTOSHOPPED! Not worth the headache, not worth the money! SCAM SCAM SCAM SCAM!

The statements made in the complaint above are a complete lie. I was a patient at Sono Bello for several procedures and Dr. Rollins was extremely qualified and the best doctor I have ever had. I had nothing but positive experiences there.

Some of their doctors aren't even surgeons! The Sono Bello doctors are a bunch of Emergency Room doctors who think that a weekend course makes them Plastic Surgeons! One of their doctors is a Psychiatrist! Save your money and go to a Board Certified Plastic Surgeon!

Not all the Dr(s) at Sono Bello are board certified plastic surgeons. They have General Surgeons. There is a difference between the two. Only a surgeon who has met the guidelines established by ABPS can legitimately refer to himself or herself as a board certified plastic surgeon. A general surgeon may call themselves a cosmetic surgeon, even if they don't have specific training in aesthetic surgery.

sono bello the worst place ever. i went here for me everything went bad here
the employees are all so nice until you sign papers so then get your money then they ingore you. The dr was even taking like hes fake cause he told me like 90 % of people like to do it a 2nd time to make sure we have all the fat out but do u know what that means gor sono bello $$$$$$.

Kay Love, Sonobello Senior travel consultant, compromised her integrity by transfer large amount in thousands of her husbands money to her individual bank account while her husband having extended critical surgery.
Would anybody feel comfortable dealing with a sales consultant that steal money from her husband?

I have been reading these review's and I am amazed! I had 4 area's done two years ago, and came back on the website because I might have two more area's done. I had a wonderful experience at SonoBello! I met the Dr. before the surgery. He answered all of my questions, the staff were very friendly and the nurses made me feel very comfortable. I have a few friends that also did procedures at SonoBello and they never had any negative things to say about staff or their results. I actually went and had an app with my Dr. last year, just to check up. He gave me some awesome tips to help me, keep the weight off. I would like to make a remark to the person who said what is the matter with Diet and exercise ? Myself and my Husband Body Built for 20 years. Then we started Breeding and Training Horses, I have done that for 25 years. I have three crushed vertebrae in my back, Neck whiplashed 4 times, both shoulders are bad, feet very bad, from being stepped on. I have tried it all to keep in shape and two many injuries to workout religiously which you have to do to get results. Not everyone eats at McDonalds and sits on the couch and wonders why they are out of shape!

I went to Sono Bello on August 3th for consultation.I was very upset because the price that was quoted was different from what I was originally told.i needed Liposuction done on my tummy to help ease the severe pain that I have in my lower back. I had saved 3000.00 that tuck me yrs to save.because I'm on SSI.I paid them that cash upfront. but they had said it was more then I was told it would be. but they moved things around and gave me discounts and told me they would do it for me right away on that Saturday the 5th of August.2017. 2 days later. I was in triers from my back pain.as well. I went in on that Saturday and they did the Liposuction on my whole tummy. I was in a lot of pain when I came out of the procedure. days later my stomach kept swelling and getting redder with a whole lot of red lines and pus coming out of where my belly button is. they had me on Antibiotics for just a few days.But the pain and swelling continued to get worse.so I went to see them a couple more times and I called them many many more times. finally, I stopped going there because they kept telling me it's all normal.September 29th 2017, I had to go in for a CT scan.that night my gastrologist called me and told me that I had Cellulitis and if the pain continued for me to get to the Hospital right away.because my whole tummy was infected .I ask my Docter how that could happen? he told me it can come from an infection caused by wounds or openings that allowed Bacteria into my tummy.I told him the procedure I had done at Sono Bello.and I told him that they worked on my whole tummy..my doctor told me that that is Exactly where the infection is.and that it was in the same area that they did the procedure.he advised me to call them right a way to let them know that procedure gave me Cellulitis. I have been very sick since then. I called them immediately after hanging up with the specialist and told them what the doctor said that he saw the infraction on the CT scan and he told me to call them right away.they told me that they are not a medical clinic and I would have to see my own doctor because they can not teat me for this infection. even though it was caused by them.so if I had not had my own doctor, I would be in the hospital right now. I just saw another doctor today Oct 12th 2017, and was told that the infection did so much damage to the inside of my stomach that it will be deformed and messed up and the pain swelling and damage from the infection will take a very long time to heal and later will have to have another procedure done to correct the damage. and I still owe them another $4000 which will talk me at least 60 months to pay off. so a total of over $9000 I will have to pay them for making me sick. please be very careful if you go to them. they will talk you into something then it could mess you up.

Ill be sure and send you an e mail as well Ms. Director, since you didnt

I am sorry to hear about your experiences with Sono Bello. I share such similar experiences as everyone. We are joining together to fight back! Please go to the below website and provide your email address.

https://sonobelloclassaction.com/

Please help spread this message!

With love,
SM

Well I'm scheduled for a consultation on July 8th and after taking time and reading all the reviews I won't be going. I mean scary reviews! I'm so glad I took the time to research before getting myself into a mess! Thanks for being real and telling the truth to help others not to make a terrible mistake. I'll be looking elsewhere!

I do not want to schedule a consultation. I would greatly appreciate it if I would stop receiving phone calls.

Not worth pain and money. It is not permanent and will not be contoured to your individual body. Disgraceful.

I like many other have been left hating my body after a procedure at sonobello. Please message me or email L C A B C A 11111 @ G M A I L to join me on a lawsuit. So we can help future women from suffering the same fate and loss of money

I had a procedure through the Woburn, Massachusetts office. It’s been about 3 years and I wish I had never ever done it. I, too never met the physician. I also am now bigger than I was before and can tell it’s from scar tissue that never went away despite massages. I am also African American and know we keloid internally. I asked about them treating other African Americans. They said they had but I got no evidence. I regret doing this. No follow up, very impersonal.

I was looking into Sonobello and having a few procedures. I'm glad I found this Complaint Board, I've totally changed my mind and will keep my money in my pocket not their's.

No one should be going for a procedure anywhere but a hospital. Use your common sense. The ladies in the commercial have tons of professional makeup on in the after pictures. Do not be fooled by this company. See a board certified plastic surgeon.

The complaint has been removed at the request of an author.

Prejudice company... want to appeal to the white rich people.. just look at the staff.