The complaint has been investigated and
resolved to the customer's satisfactionResolved SoClean — 2 CPAP cleaner
resolved to the customer's satisfaction
On May 1, 2020, I purchased a SoClean 2 Deluxe Kit from Apria Direct (Order #[protected]) for a total of $342.00. I have been using the SoClean 2 CPAP Cleaner everyday, changing the filter and one-way check valve as necessary, to clean my ResMed Air Sense 10 CPAP machine. On my most recent visit to my doctor, Thomas Kilkenny [protected]), I was advised to stop using the SoClean 2 CPAP cleaner because that cleaning device was not FDA approved, and the residual ozone in the cpap machine, tubing, and mask could pose a health risk if the ozone gets into my lungs. Using ozone to clean my ResMed cpap machine also voids the warranty on that unit. The ozone that escapes while the SoClean 2 unit is operating also poses a health risk when used in a small bedroom. I have no choice but to listen to the advise of my doctor and to stop using the SoClean 2 CPAP Cleaner. I also purchased, and never used, two (2) SoClean Replacement Cartridge Filter Kits (valued @ $30.00 each). My complaint is that I purchased an expensive cleaning machine and accessories that I can no longer use.
The complaint has been investigated and resolved to the customer's satisfaction.