Snapfish reviews and complaints 2
View all 93 complaintsSnapfish - Mail-order pics
Hi - Small beans, but a frustrating setup:
* They have a one-click ordering service (you add items to a basket and then check out all at once).
* I added two orders last night at 10ish p.m. and paid for it only to see the delivery date was way too far out. I immediately hit cancel, thought EVERYTHING was canceled (they even have a warning that pops up that tells you you can only cancel for an hour) and saw an email cross saying it was cancelled.
* The next morning, when I saw that I got a SECOND email in the middle of the night saying they were processing my order, I contacted support and learned that, somehow, my "cancel" only applied to HALF of my order.
* They were unwilling to cancel the entire order and issue a refund at that point (10 hours later).
* I advised them I did not wish to pay for it and would attempt to cancel the payment and file a dispute due to, in my opinion, deceptive business practices. (If I could order it with one click, why does it have to be harder to cancel it a second later. And if this is a known issue of confusion for customers, should they not clarify the cancellation process AND/OR offer refunds in cases of genuine confusion like this).
* Again, it's not the cost that's my concern — $2.36 refund as opposed to $8.14 total charge. It's their deceptive business practice and then determination that they would not offer a refund as requested.
Desired outcome: I would like a refund and/or I would like them to make it easy to cancel orders as it is to make them
Snapfish - unauthorized charges!
This is under investigation at this time. However I feel I should let people know of the scam that is going on with the Snapfish Co. I think they let you believe they are a legitimate photo co. Anyway. I checked my bank card statement and observed that I had charges that I did not make. Many within the last month from Snapfish. I have not dealt with this company at all. Called the bank and reported the situation and they canceled the card. They will investigate. I believe my info. was sold to Snapfish by another party. Also be aware of a company that is associated with them called AP9 Gallerina. I lost a lot of money, I hope I get it back. I suggest you pay everything with a money order. I will from now on.
I too, just today had a charge on my VISA card from "snapfish". I have never heard or dealt with them or any other photo site for that matter. I'm glad i caught it early. Needless to say i canceled my credit card immediatly.
I did too! I have never even heard of Snapfish until today, and wanted to investigate it. My credit card was cancelled because my bank said there was inconsistent activity on it. I went and check it, and it said I had bought pictures from Snapfish. I googled it, and saw that it was a Company that Scams people out of their money.
I have two unauthorized charges on my checking account from Snapfish - the first was dropped on its own - never was authorized, and I am hoping the second will be also - I never heard of them, the scary part is they got my card information from somewhere, perhaps from Paypal? That's the only thing I can think of. It makes me wary of using Paypal, or any transactions online using my bank account.
As of today snapfish tried to charge my business account bank card, and also my paypal account that I use for my online website payment for my business. I didn't even know what this company was until I googled it. I never used their services. After looking them up. It seems they are a company built on fraud. I suggest you watch your bank statements closely.