I ordered 3 4-wick candles from Homeworx by Slatkin and company on August 10th and the purchase posted to my account on August 11th. Order # HWX 159059. I have yet to receive the product. I emailed the customer support several times and no response. I even disputed the transaction charges with my bank and they have yet to receive a response. I don't understand why because I have ordered from this company before and had no problem. Now,just no response. Is this how you treat Disabled Veterans
Claimed loss: $75.97
Desired outcome: Please refund or I would appreciate a response and an apology
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2 comments
Same here. I ordered $90 worth of pre-ordered candles on July 19 and now when I go to look up my order, I get a webpage that is nonfunctioning. Harry is a thief.
Update: I received shipping info today, October 8. Although I am happy, I will receive the candles I paid for. I am not pleased at all with the customer service. Very frustrating trying to contact them via email.