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After expressing my frustrations to Skynet regarding the non-delivery of my expected parcel, I have just discovered that my complaint has resulted in a negative response. The tracking system now indicates that my parcel is marked as "SCAN TO RED BAY," with the waybill number [protected] has not been actioned since 18 Dec 2023.
I find it rather immature for such a sizable organization to stoop so low as to penalize a customer who simply sought prompt delivery and ethical business practices. While the punitive action holds little significance for me, given that I have already missed the opportunity to travel with the intended vehicle during the holiday period, my belief remains that customers have the right to voice their concerns.
The company's response demonstrates a lack of maturity in handling customer complaints, as evident in their hasty decision to penalize an innocent individual who anticipated a better level of service. This approach is unfortunate, bullish, and reflects a deficiency in leadership and accountability, especially considering the principles of upholding the Non-Conformance Reports (NCR) in terms quality management system.
Desired outcome: It is my desired that customers should be respected and the complains be addressed rather than be victimised, by a team of incompetent employees.
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