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complaint from Mrs jenny rock on behalf of her son mr vince rock.
Booked in my daughters name mrs d webb on 27/sept/19 and the bill paid for by myself mrs j rock in full on the 9th /dec/ 19 on which menus had been filled out and handed in at the Tylers Rest, tilehurst, reading, berkshire rg30 6bs.
!. Festive menus had been lost, so had to fill out again on arrival.
2. Prawn salad very poor few prawns and 1 lettuce leaf, 1 slice of bread between 2 of us and had to go ask for butter.
3. Main Course = 2 traditional roasts again very poor potatoes looked boiled, veg rubbery, all felt microwaved and as we all about to finish our mains my sisters dinner arrived.
4. Puddings = Grandson and son-in-law ordered chocolate brownie, a young girl came over to us to inform us there was none left and we could have choc fudge cake. 5mins later she appeared again to say that there was none left. so my son-in-law went without and my grandson had apple pie (on which he is not a big fan) with luke warm custard.
5 Hot Chocolate = Returned twice made with all water no milk and cold also had to wait for them to find some sugar.
Wanted to complain on the day. = got so upset worked up and had a few tears wanted to treat the family and enjoy the day with them felt let down angry it all went so wrong, Family told me to leave it and not get worked up all wanted to keep me happy so I waited until the next day before I rang Tylers Rest to complain. Said they ring me back and 2 days later I get an apology and offered a free meal and pudding. Felt this as a bit of a joke the stress and upset of it all ruined what should have been a great day with my family.
Saved my money through the year out of my pension as they ask for no gifts wanted to pay for it all £64.95 meals and £25 0n drinks (kept receipts) other drinks brought but not by me. I feel even a full refund would even be poor my friend and I are regulars at your place and this occasion has been the worst ever. would hope to hear from you soon contact numbers below or email.
yours disappointingly
mrs j rock
phone [protected]
mobile [protected]
