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CB Theme Parks Six Flags Entertainment Complaints #22-41
Six Flags Entertainment

Six Flags Entertainment review: sales

D
Author of the review
9:24 pm UTC

Myself and my 3 children and a friend of my children went to Great Adventure in Memorial Day! We thought we did our homework and ordered the flash pass on line think it would be very crowded that day and would make it easier to enjoy the day and go on the rides in a quicker time frame! My 2 boys take medication long direct sunlight exposure is not good for them! When we got there we were told the flash pass did not include the price of admission! We had allready paid 320.00 for 4 passes! Then we were told we didn't need 4 flash passes (1 fir each person excluding myself because you can put up to 5 people on one and to go to guest services! Got on line for 1 hr 15 minutes to tell us we would have to go to flash pass which is inside the park! We would have to buy full price tickets because preorder is only the day before! so now we had to buy 5 tickets at 82.99 now we're close to 800.00 another line to wait on in almost another hour and a half! Get into park go to flash pass lu w another 45 minutes for them to tell us we had the wrong information they found not issue refund and everyone needs there own flash pass! Wrong information spent half the day on lines out out close to 800.00 fir 1 day! I work hard for my money I'm a single mom! Could not afford a vacation and had to pay 800.00 jyst yo get into park from Misleading and wrong information! Spent more time on line than on the rides! So disgusted about this situation ! I didn't want to dissapoint everyone and we drove an hour and a half to get there! That kind of money not including drinks and food after we got in! It's horrible your staff is unknowledgable and no one even cared to help us in any way! It's a shame people have to pay that exorbitant money for 1 family day! Will never return ! I shared my story with family and friends and they were outraged as well as I am!

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  1. Six Flags Entertainment Contacts

  2. Six Flags Entertainment phone numbers
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    100%
    Confidence score
    Mexico
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  3. Six Flags Entertainment emails
  4. Six Flags Entertainment address
    924 Avenue J East, Grand Prairie, Texas, 75050, United States
  5. Six Flags Entertainment social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 09, 2026
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Six Flags Entertainment Category
Six Flags Entertainment is ranked 2 among 11 companies in the Theme Parks category
#01 Disneyland Interactive Disneyland Interactive #02 Six Flags Entertainment Six Flags Entertainment #03 SeaWorld Parks & Entertainment SeaWorld Parks & Entertainment #04 Legoland Legoland #05 Cedar Point Cedar Point

Most discussed complaints

long lines, broken rides, bad service
2
(opinions to this review)
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