Singapore Post (SingPost)paid for tracking but inaccurate /no updates and useless call centre filled with lies and

B Oct 29, 2018
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a verified customer
Verified customer

The ems was shipped out from 25th October, and according to the first picture, it arrived in Singapore since 26th 2:20pm and at 5:16pm it arrived at inward office of exchange.
BUT according to the Singpost tracking on 27th 8:12am it was courier delivery in progress. As a result, i didnt dare to go out and was staying home all day waiting for the parcel. when it neared 6pm i found it abit weird so decided to give Singpost a call, but was routed to some i suspect is outsourced indian helpline. the first guy was quite nice but said that it is not his department so helped to transfer to the other guy. He was saying that the delivery on saturday is only from 9 to 1pm and that they didnt update the status. We needed the things urgently over the weekends so asked if he could let us know where the parcel, we dont mind going down to pick up the parcels ourselves, but he said that he has no idea where it is, and to give him one day to track.

so the next day we called back, then he was simply smoking us. If you dont allow us to collect from wherever it is, you could have told us since the first day instead of giving us false hope of being able to collect. he just kept saying that they are off work, both the delivery team and the internal team but they are working on resolving the issue, and it typically takes about 2 to 3 days for issue resolution. While i kept emphasizing that we need it urgently by this weekend and dont mind going down to collect. he just kept replying "yes i agree with that" the response doesnt even fit. but he doesnt even know where the parcel is. Why did we even pay for tracking when they dont know where the parcel is. when i asked him for the location, he cant even provide and kept digressing, saying that they are working on it. I was asking so it means earliest is still monday right? then he said that could be today too. (But he said they dont deliver on sunday and both internal and delivery team are not working?) so who is he lying to seriously.

Then he later on he lied and said that they attempted delivery but it didnt state what time because the parcel doesnt have contact number and couldnt contact us as the parcel didnt have contact number. I've tried ems so many times and never once did the postman call before delivery, so it was obviously an excuse.

And we told him to ask the delivery man to call us before delivering so someone can be home to receive the parcel, but he said the postman doesnt have a phone? Seriously, is this stone age? No phone? And totally contradicting himself, when he said earlier that postman couldnt contact us as thr parcel didnt hav contact number.

Such a bad experience and the call center is so useless they have no idea what they are talking about just wasting your time and filled with lies. how is the call centre supposed to assist if staff do not have a clue about what they are talking and just lying to get you off their backs.

paid for tracking but inaccurate /no updates and useless call centre filled with lies and
paid for tracking but inaccurate /no updates and useless call centre filled with lies and
paid for tracking but inaccurate /no updates and useless call centre filled with lies and

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