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Short Let London
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www.shortlet-london.com
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1.0 4 Complaints
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Short Let London complaints 4

ComplaintsBoard
H
1:04 pm EDT

Short Let London short let london

I have also used their "services" and I am going to make sure no one else becomes a victim of these scam artists known as "Irene", "Lana" and the big boss "Serge"... I am 100% sure these are fake names. They all use the same gmail account and pretend to be the other person. They are taking advantage of people's situation of looking for a short term flats to stay until they find a job or while they are settling down in London.
They took 1300 pounds from me... make sure you are not next!
At the moment this company is registered under the following name
London Apartment Direct Ltd address 616a Finchley Road London but I have found out this scam goes on since 2008 as they keep changing names, address and the director's name.
I rented a studio flat for 3 weeks from the website http://www.shortlet-london.com/ and I was asked to pay a deposit of 115 pounds in order for them to reserve the flat for me.
I was also asked to transfer the entire rent of my stay including extra charges for electricity and internet in advance (otherwise they will not hand over the keys to the flat) overall 1207 pounds for 3 weeks (excluding the deposit).
Therefore, I have transferred the money a couple of days before I have arrived.
Upon my arrival, I was stunned to see a neglected flat that did not look like the same flat in the photos I had been sent.
However, the worst situation was the mice traps and mice droppings in the flat which the company completely denied.
I have left the keys inside of the flat, emailed photos of the mice droppings as well as the key and left the apartment due to its condition.
I should mention I was charged 57 pounds per night for this infested flat.
When I called the agency, the receptionist (Irene) refused to help me and claimed her manager "Serge" is the person in charge.
Serge, didn't reply to my emails and he refused to provide me with his mobile number.
As I had no place to stay, I have checked into a hotel and was hoping for a refund if not full then partially.
After I have waited for 24 hours in my hotel and have made 10 phone calls it the agency, I have received an email from the Gmail account of the company signed by Serge offering me (clearly it was Irene the receptionist) to relocate to a studio in Kilburn Park and that they will not refund my money (not even the electricity bill and internet that I clearly haven't used).
As I was not interested to move into Kilburn Park area (which is probably another infested flat) the only offer I was given is to get my 100 pounds deposit back. The only reason I agreed to rent this flat is the fact it is a registered company in the UK but it turns out this is simply not a legitimate company as its entire operation (as confirmed in the link of "trip advisor" I have written above it is a pattern of theirs) is to rent rat and mice infested flats and posting photos that are far from reality while making their tenants pay the FULL rent in advance.
I believe the activity of this company should be investigated due to the above issue as well as the fact this company keeps changing its name and address as well as the management name. They are purely taking advantage of people that are desperate for accommodation in London once they arrive and don't have many other options. They are also advertising on Booking.com a short let studio known as "MELROSE APARTMENTS" so don't be fooled these are the same people. Amazing fotos and the reality is completely different.
I have found other victims that suffered exactly like me lost their money to a flat infested with rats.
Please do notify if you have stayed with them as this is going to the police, council, company house investigation.
They can't get away with this!

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G
Gabrielle Broomes
, US
Oct 28, 2021 5:26 am EDT

Really wish I had read this before I stayed.
Everything you have said is so right.
They are scam artists and I truly had a horrible stay.

ComplaintsBoard
A
2:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Short Let London short let london apartments are a scam!

I have also used their "services" and I am going to make sure no one else becomes a victim of these scam artists known as "Irene", "Lana" and the big boss "Serge"...I am 100% sure these are fake names. They all use the same gmail account and pretend to be the other person. They are taking advantage of people's situation of looking for a short term flats to stay until they find a job or while they are settling down in London.
They took 1300 pounds from me...make sure you are not next!
At the moment this company is registered under the following name
London Apartment Direct Ltd address 616a Finchley Road London but I have found out this scam goes on since 2008 as they keep changing names, address and the director's name.
I rented a studio flat for 3 weeks from the website http://www.shortlet-london.com/ and I was asked to pay a deposit of 115 pounds in order for them to reserve the flat for me.
I was also asked to transfer the entire rent of my stay including extra charges for electricity and internet in advance (otherwise they will not hand over the keys to the flat) overall 1207 pounds for 3 weeks (excluding the deposit).
Therefore, I have transferred the money a couple of days before I have arrived.
Upon my arrival, I was stunned to see a neglected flat that did not look like the same flat in the photos I had been sent.
However, the worst situation was the mice traps and mice droppings in the flat which the company completely denied.
I have left the keys inside of the flat, emailed photos of the mice droppings as well as the key and left the apartment due to its condition.
I should mention I was charged 57 pounds per night for this infested flat.
When I called the agency, the receptionist (Irene) refused to help me and claimed her manager "Serge" is the person in charge.
Serge, didn't reply to my emails and he refused to provide me with his mobile number.
As I had no place to stay, I have checked into a hotel and was hoping for a refund if not full then partially.
After I have waited for 24 hours in my hotel and have made 10 phone calls it the agency, I have received an email from the Gmail account of the company signed by Serge offering me (clearly it was Irene the receptionist) to relocate to a studio in Kilburn Park and that they will not refund my money (not even the electricity bill and internet that I clearly haven't used).
As I was not interested to move into Kilburn Park area (which is probably another infested flat) the only offer I was given is to get my 100 pounds deposit back. The only reason I agreed to rent this flat is the fact it is a registered company in the UK but it turns out this is simply not a legitimate company as its entire operation (as confirmed in the link of "trip advisor" I have written above it is a pattern of theirs) is to rent rat and mice infested flats and posting photos that are far from reality while making their tenants pay the FULL rent in advance.
I believe the activity of this company should be investigated due to the above issue as well as the fact this company keeps changing its name and address as well as the management name. They are purely taking advantage of people that are desperate for accommodation in London once they arrive and don't have many other options. They are also advertising on Booking.com a short let studio known as "MELROSE APARTMENTS" so don't be fooled these are the same people. Amazing fotos and the reality is completely different.

I have found other victims that suffered exactly like me : lost their money to a flat infested with rats.

Please do notify if you have stayed with them as this is going to the police, council, company house investigation.

They can't get away with this!

Read full review of Short Let London
Hide full review
ComplaintsBoard
H
5:02 pm EDT

Short Let London was ripped off by short let london apartments!

I have also used their "services" and I am going to make sure no one else becomes a victim of these scam artists known as "Irene", "Lana" and the big boss "Serge"...I am 100% sure these are fake names. They all use the same gmail account and pretend to be the other person. They are taking advantage of people's situation of looking for a short term flats to stay until they find a job or while they are settling down in London.

They took 1300 pounds from me...make sure you are not next!

At the moment this company is registered under the following name

London Apartment Direct Ltd address 616a Finchley Road London but I have found out this scam goes on since 2008 as they keep changing names, address and the director's name.

I rented a studio flat for 3 weeks from the website http://www.shortlet-london.com/ and I was asked to pay a deposit of 115 pounds in order for them to reserve the flat for me.

I was also asked to transfer the entire rent of my stay including extra charges for electricity and internet in advance (otherwise they will not hand over the keys to the flat) overall 1207 pounds for 3 weeks (excluding the deposit).

Therefore, I have transferred the money a couple of days before I have arrived.

Upon my arrival, I was stunned to see a neglected flat that did not look like the same flat in the photos I had been sent.

However, the worst situation was the mice traps and mice droppings in the flat which the company completely denied.

I have left the keys inside of the flat, emailed photos of the mice droppings as well as the key and left the apartment due to its condition.

I should mention I was charged 57 pounds per night for this infested flat.

When I called the agency, the receptionist (Irene) refused to help me and claimed her manager "Serge" is the person in charge.

Serge, didn't reply to my emails and he refused to provide me with his mobile number.

As I had no place to stay, I have checked into a hotel and was hoping for a refund if not full then partially.

After I have waited for 24 hours in my hotel and have made 10 phone calls it the agency, I have received an email from the Gmail account of the company signed by Serge offering me (clearly it was Irene the receptionist) to relocate to a studio in Kilburn Park and that they will not refund my money (not even the electricity bill and internet that I clearly haven't used).

As I was not interested to move into Kilburn Park area (which is probably another infested flat) the only offer I was given is to get my 100 pounds deposit back. The only reason I agreed to rent this flat is the fact it is a registered company in the UK but it turns out this is simply not a legitimate company as its entire operation (as confirmed in the link of "trip advisor" I have written above it is a pattern of theirs) is to rent rat and mice infested flats and posting photos that are far from reality while making their tenants pay the FULL rent in advance.

I believe the activity of this company should be investigated due to the above issue as well as the fact this company keeps changing its name and address as well as the management name. They are purely taking advantage of people that are desperate for accommodation in London once they arrive and don't have many other options. They are also advertising on Booking.com a short let studio known as "MELROSE APARTMENTS" so don't be fooled these are the same people. Amazing fotos and the reality is completely different.

I have found other victims that suffered exactly like me : lost their money to a flat infested with rats.

Please do notify if you have stayed with them as this is going to the police, council, company house investigation.

They can't get away with this!

Read full review of Short Let London
Hide full review

Is Short Let London legit?

Our conclusion: After detailed research, ComplaintsBoard concludes that Short Let London's website isn't completely safe. So, it's better to be careful, especially when browsing their products or sharing personal information.

Short Let London earns a trustworthiness rating of 44%

Double-checking is the best solution in this case.

Short Let London's website has revealed that it is not properly optimized for search engines. This could be a red flag indicating that the company is attempting to hide its activities from the public.

Exercise caution when using shortlet-london.com as it may have lower quality content or a poor user experience, leading to fewer visitors and lower traffic.

Short Let London protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

We conducted a search on social media and found several negative reviews related to Short Let London. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

However ComplaintsBoard has detected that:

  • We found clear and detailed contact information for Short Let London. The company provides a physical address, phone number, and email, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
  • Short Let London has registered the domain name for shortlet-london.com for more than one year, which may indicate stability and longevity.
  • Shortlet-london.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
  • Shortlet-london.com you are considering visiting, which is associated with Short Let London, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
  • This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
ComplaintsBoard
H
1:39 pm EDT

Short Let London apartment rentals.

I have also used their "services" and I am going to make sure no one else becomes a victim of these scam artists known as "irene", "lana" and the big boss "serge"... I am 100% sure these are fake names. They all use the same gmail account and pretend to be the other person. They are taking advantage of people's situation of looking for a short term flats to stay until they find a job or while they are settling down in london.
They took 1300 pounds from me... Make sure you are not next!
At the moment this company is registered under the following name
London apartment direct ltd address 616a finchley road london but I have found out this scam goes on since 2008 as they keep changing names, address and the director's name.
I rented a studio flat for 3 weeks from the website http://www.shortlet-london.com/ and I was asked to pay a deposit of 115 pounds in order for them to reserve the flat for me.
I was also asked to transfer the entire rent of my stay including extra charges for electricity and internet in advance (otherwise they will not hand over the keys to the flat) overall 1207 pounds for 3 weeks (excluding the deposit). Therefore, I have transferred the money a couple of days before I have arrived.
Upon my arrival, I was stunned to see a neglected flat that did not look like the same flat in the photos I had been sent.
However, the worst situation was the mice traps and mice droppings in the flat which the company completely denied.
I have left the keys inside of the flat, emailed photos of the mice droppings as well as the key and left the apartment due to its condition.
I should mention I was charged 57 pounds per night for this infested flat.
When I called the agency, the receptionist (irene) refused to help me and claimed her manager "serge" is the person in charge.
Serge, didn't reply to my emails and he refused to provide me with his mobile number.
As I had no place to stay, I have checked into a hotel and was hoping for a refund if not full then partially.
After I have waited for 24 hours in my hotel and have made 10 phone calls it the agency, I have received an email from the gmail account of the company signed by serge offering me (clearly it was irene the receptionist) to relocate to a studio in kilburn park and that they will not refund my money (not even the electricity bill and internet that I clearly haven't used).
As I was not interested to move into kilburn park area (which is probably another infested flat) the only offer I was given is to get my 100 pounds deposit back. The only reason I agreed to rent this flat is the fact it is a registered company in the uk but it turns out this is simply not a legitimate company as its entire operation (as confirmed in the link of "trip advisor" I have written above it is a pattern of theirs) is to rent rat and mice infested flats and posting photos that are far from reality while making their tenants pay the full rent in advance. I believe the activity of this company should be investigated due to the above issue as well as the fact this company keeps changing its name and address as well as the management name. They are purely taking advantage of people that are desperate for accommodation in london once they arrive and don't have many other options.
They are also advertising on booking.com a short let studio known as "melrose apartments" so don't be fooled these are the same people.
Amazing fotos and the reality is completely different.
I have found other victims that suffered exactly like me : lost their money to a flat infested with rats.
Please do notify if you have stayed with them as this is going to the police, council, company house investigation.
They can't get away with this!

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Overview of Short Let London complaint handling

Short Let London reviews first appeared on Complaints Board on Apr 7, 2018. The latest review short let london was posted on May 8, 2018. Short Let London has an average consumer rating of 1 stars from 4 reviews. Short Let London has resolved 0 complaints.
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  1. Short Let London contacts

  2. Short Let London phone numbers
    +44 203 805 3030
    +44 203 805 3030
    Click up if you have successfully reached Short Let London by calling +44 203 805 3030 phone number 0 0 users reported that they have successfully reached Short Let London by calling +44 203 805 3030 phone number Click down if you have unsuccessfully reached Short Let London by calling +44 203 805 3030 phone number 0 0 users reported that they have UNsuccessfully reached Short Let London by calling +44 203 805 3030 phone number
  3. Short Let London emails
  4. Short Let London address
    High Road Willesden, London, England, Greater London, NW102PX, United Kingdom
  5. Short Let London social media
Short Let London Category
Short Let London is related to the Apartments Rentals category.

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