Shop & Ship
reviews and complaints

Hi, two of my shipments are missing/ pending to be updated on my S&S account. I have sent 3 emails to S&S team but have not received any response as yet. One shipment is in Italy and the other one in India. I have confirmation and delivery details from the supplier which confirms that it's successfully delivered to my S&S account. Please can you help resolve my case?

I have called today 11th of February 2021 the customer service regarding my shipment which not assigned to my US account from 5th of February, but I have received a shameless and rough customer representative called Khetam.

Hi my name is Alfred Koroma, FNA 5493 I have been experiencing fraudulent acts coupled of weeks ago I have received an empty box which my item got missing right at the aramex center at springfield garden my seller provided all evidence that the phone was ship inside it box I also have two incoming empty boxes which my phones were removed from it package. Kindly investigate this issue and solve my problems here are the evidence From the seller.

Expensive, long delay to ship goods and lucky if your goods have been recorded. Sometimes more than a week before being uploaded to my account. What is the point of using S & S? Better buy to places where they deliver directly to your place. Not worth the price to pay and time spend to settle issues!

Parcels delivered at NY Office on the 6th of October 2020. Never been recorded to my account as of today and therefore never been ship to my country. See screenshot.

Need to chase them but after 3 emails, no reply from S&S in Qatar where the goods must be delivered. Shameful service.

I don't expect a resolution to my complaint about the appalling service received from Shop & Ship and Aramex, who have made it very clear to me that they couldn't care less that my package (a suit) is stuck in customs and has been for 11 days now. You would think that someone would tell me why, and what I need to do for customs to release my package but, no, in spite of several phone calls (which they charge for) and messages to what is laughably called Customer Services on their website I am still none the wiser. The clue is there, in that you can't actually contact anyone. That's because they don't want to be bothered with the drudgery of communicating vital information to their customers. But, my, they are super quick at charging extra for shipment and for the phonecalls you will make trying to find out what is going on. If you need a postal service, look elsewhere, you will just be wasting your time and money if you use this company. I have cancelled my membership and have contacted companies in the UK to suggest that they also look elsewhere before their reputations are tarnished by association.

The most pathetic company aramex deserves no stars at all. Weeks of calls to the useless customer service where I have to wait about half an hour for a representative to resolve my issue.

The reps at aramex are well-trained to fool their customers and pretend that it is their ‘operations department' that handles the tracking.

Once a rep comes on the line, like a repetitive parrot, will mention to you one of the following statements: 1. Please provide us the invoice as proof of purchase to help track the package or 2. I have forwarded the invoice to the operations department. Please allow two business days to get back to you with the updated status (a "huge lie") or 3. Please let me check with the operations department regarding the status of the shipment... Can I place your call on hold? Beware! They will disconnect the call within 30 seconds while you are waiting to hear back from them.

Bunch of liars and time-wasters!

Dears,
I have problems with shop and ship,
I have an account:JED 1109231
And I have 2 shipment recieved my account address in turky since week but till now I don't receive any update or activity 8n my account related theses shipment, and every time I contact the customer service here in Saudi Arabia or on twitter, they give me only promises wethout give me any update or solutions.
The shipment recieved my address in Stanbul since 8 of Feb but till now the aramex not updated it in the system
The shipment turky carriers numbers
1-[protected] Aras
2-[protected] Yurtici
Please help me because aramix KSA not help me

the e mail below has been sent more than 10 times with no reply from your side. i have placed an order from AMARA to ur mailbox forgetting to mention AUH .
now amara said they sent it with their courrier and it is now with you guys. the amount is more than 900 uk pounds.
i have wrote over and over with no reply .the shipment is in ur wearehouse .i will start writing BAD REVIEWS EVERYWHERE if i do not receive a reply from you!

e mail :

Hello. This is Rashid Mikati. I own mailbox AUH 847 in the UK.
I should have received this package (details below) more than 2 month ago. However, it seems to be lost.
Please check on it and let me know.
Regards,
R. Mikati

shipment from AMARA
TODAY
13th November ‍2019
between
‍16:23-‍17:23
Your one hour timeslot can't be changed but you do have other options to choose from

Show my options

Your parcel: ‍[protected]

Hi

I am very disappointed by the shop and ship service this time .. there was a package delivered at my New York address on 12th December at 6.30 pm .. however till date the package does not show in my account
I have been chasing the call Centre also and all they tell me is wait ..
This is very disappointing- if it has been received atleast it should show in my account - kindly update

Hello My shop and ship parcel was delivered in springfields office on 1st december. Its still not updated on my account. I mailed u before and u replied it takes 2-3 days. But now its more than 8 days. Its very urgent for me. Kindly find out why its missing and not updated on my account yet. My shop and ship account no. Is DXB 32796. The product was anker soundcore wireless earbuds.

Currently many problems happened with shopandship first i have one item reveived at new york a week ago arrived to riyadh on december 2 nd but until now its still on hold i contacted shopandship many times but no answer until now second issue i have a shipment delivered to paris office4 days ago but until now it doesnt appear on my account i send many email but no answer i tried to talk to then by phone both riyadh and paris office but they said we will call you and they never call

Worst customer service ever. I have been trying to contact them to inform of change of address. They don't even have a support email on their website. whenever a shipment used to arrive, I have to go through their stupid whatsapp bot to determine the location for next day delivery when they have the address printed on the f***ing package. Phone service is terrible and their employees are detestfull.

Hi there,
Hope this email finds you doing well. From two days ago, I got the below email from you:
Please note that your package which contains Battery (FRT), AWB No.[protected] is already in your shop and Ship account. Therefore, it will be on hold for 21 days as it contains unacceptable item/s.in such cases we provide three options: 1- Return the shipment to the supplier (must be local address). The return fees are 100 LYD 2- Send the shipment to any local address. The shipping fees are 100 LYD. 3- Destroy the shipment. Please let us know what option you would like to choose, and note that the shipment will be automatically destroyed after 21 days. For more information about the unacceptable items, Kindly visit the below link: http://alturl.com/xbvw5 Feel free to contact us if you have any further inquires at TIP@SHOPANDSHIP.com I did reply to your email.
Please kindly read my reply below:
Hi Sir/Madam, Hope this email finds you doing well. Thanks so much for letting me know about the unacceptable item (battery). Please kindly remove only the unacceptable item (battery) and continue shipping my other three items (WD 1TB Elements portable external hard drive, Seagate Barracuda 1TB internal hard drive HDD, and WD 4TB Elements portable external hard drive) to my local Aramex office in Libya... Please acknowledge receipt of this email! Waiting for your response soon! Have a great day! Regards, Ali Ibrahim
I have not received any update from you till now, so please update me... Waiting for your reply soon...

I sent multiple emails to your customer support, but they did not reply back to my emails. Please kindly update me by replying to my email...

Dear Sirs,

Please, be noted that my above mentioned shipment (two iPhones, covers and chargers) is delayed for a long time (15 days). I sent all the required documents 3 times to the Aramex team without any reply. After few days, one of Aramex office (Mr. Ibrahim Elhaddad) replayed to confirm that the documents are complete and he promise to push the clearance operation. Nothing happens.

Finally, my shipment is still at the airport waiting for someone to complete the clearance process and deliver it to me.

I am really, disappointed for this delay. I would like to know the delay reasons and the final delivery date and time.

Best regards,

Abbas Fathy
CAI 1453

Is it possible that a shipment is taking almost 20 days just to be shipped from NY ! Submitting many many inquiries without any reply! The only reply that I am getting was it will be transferred to the team responsible with no action! For your information other shipments arrived after this one and were delivered before it!
Today and finally I noticed that it reached my country! I WILL NEVER EVER use shop&ship again this all happened and I don't know why am I a Flex customer shipping costs are the same and no special treatment!
What a shame!

i like to draw your attention to the followings:
- S&S should provide the original tracking number from the shipper (for example Amazon) beside S&S tracking number, evidence base document prove that original packages are divided by S&S and this is not in line with S&S declaration about keeping the original packing thus costing customers more money

- packages and goods are abused at customs (missing parts, broken boxes, ...etc) and S&S duty is to make sure that such misshandling is avoided

- S7S should work on training their ignorant and often stupid staff who does not speak any understandable language, Chosing cheep staff will only reduce the chances of growth and theraten business sustainability

Quality is not an accident its is the result od sincere and honest efforts

Hello, I was asked to give a medical report about the use of the shipment [protected] and I sent it, now I'm being aked for personal information about my patient which is against the priciples of confidentiality, and apparently your company can't deal properly with customs, I'm a doctor who ordered a shipment for treating patient of mine and this is how I get treated ! so I want to go to customs with your representative and to talk to the doctor there ? to clear the shipment or I go there alone but I need the shipment details, and it's location now from you, because privac
y apparently isn't important anymore, and a company as big as yours can't get a clearance for my shipment after a month now and ask me for personal infirmation about a shipment although it's not resricted material or any thing ! is something really annoying, upsetting and disrespectful .

Hello S&S team,
I hope this message reaches you well.

I have a shipment with tracking number; [protected] that has been held at customs since 27th May 2019.
I got an email from Mr. Islam Abdelhamid ([protected]@aramex.com) on
Jul 16, 2019, 1:48 PM apologizing for their disability to complete the customs paper work and clearance procedures and that I have to travel my self to complete the clearance procedures by myself.
He assured to me that he will send the papers regarding the shipment ASAP.
I emailed him again on Jul 24, 2019, 1:27 PM reminding him to send the papers and he confirmed to me that he will.

Today is 3rd August and nothing came to my office nor he contacted me to confirm if he sent the papers.

This is my first time to have a problem with S &S, this never happened before!
They do not contact me unless I call the call center to submit a complaint. then I get an email not a phone call! I think this is means ignorance and means that my shipment is not as important!

A shipment before this one was sent to south Africa by mistake!
And I received nothing in return, no apology no discount no nothing. Not even some respect.

I do not like the way Mr. Islam and his team handling any situation.
I need to get my shipment out. My workflow is affected and delayed for their ignorance.

I hope this issue gets solved soon.
Thank you for your patience.
Best regards,
Sara Dehis
ROBOTA
www.robota-eg.com