Shoebacca.comBuy at your own risk

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This review was posted by
a verified customer
Verified customer

I ordered from this site because they were the only carrier of my favorite havaianas flip flops, so I found a coupon code from retailmenot.com and placed an order. I hadn't received my package in a week, so I checked the ups tracking number, which said my item was damaged/stolen. I called Shoebacca customer service who promised me a new pair of the same flip flops. After another week without any notifications, I called back to hear my refund is processing. I did not ask for a refund I wanted a replacement. Several calls to customer service and a month later, no replacement, no refund, and no customer service follow-up. Now I have no flip-flops and no money to buy another pair, it's a good thing summer is over. BEWARE of this company because I am not the first customer to have this situation, buy at your own risk.

Responses

  • Ma
    MarySHOEBACCA Sep 06, 2011

    Hi my name is Mary, I'm the customer service manager for SHOEBACCA. This is not how we treat our customers and I apologize for the troubles you have had with your order. If you would like to call me directly I would be happy to help you get this issue resolved. I look forward to hearing from you.

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