Shipito
Reviews and Complaints

In August 2023, I awaited a parcel supposed to arrive in France. When looking at Shipito website mid-September, the parcel was indicated as "delivered", but I did not receive it. I looked at USPS tracking, and it appears that the parcel was still in Belgian customs, with Belgium mentioned as a destination country. I asked Shipito to inquire about the erroneous destination address, but instead of providing me with a proof of the addressee, they began to ask lots of questions not related to my request, which was really simple! No respect whatsoever for the customer. To be avoided.

Shipito used to be a great company that we all loved, but since it was bought by another company and changed its visuals, it has become a complete nightmare. We used to have problems only 1-2 times a year, but now it's 1-2 times a week! It's really frustrating.

Before, we could talk to real people like Jason, Ryan, or even John, the CEO and owner. But now, we only talk to receptionists whose only job is to apologize. They are not helpful at all, and some of them are even rude over the chat. It's really disappointing.

The new look of the website is a complete mess. It's hard to navigate, and a lot of the great features we loved before are gone for some unknown reason. It's really frustrating.

Handling items is also poor. They've ruined a lot of my expensive and sensitive items, even though I've messaged them numerous times saying how NOT to handle them. The quality of the photos they take is also unacceptable. It's really disappointing.

They still charge customers anywhere they can, even for things that are not special requests. It's really frustrating.

They lost my item, and after weeks of back and forth, I was never refunded for my loss. They suddenly just stopped replying about that issue, like it's quite normal to get stuff lost. It's completely unprofessional.

They offer ONLY FedEx shipping within the USA! Not even the largest carriers like USPS or UPS. It's really hard to believe. FedEx prices are ridiculously high, too.

Price has hiked with no explanation. Shipito is now run by people like Nicole, Katrina, Mariana, and Nancy, who are toddlers with no responsibility. Everyone is a supervisor, and all email accounts redirect to the same inbox. It's really frustrating.

It takes them a very long time to respond to support tickets filled by customers. Before, we used to get a reply almost instantly. It's really disappointing.

They also removed their support forum, I guess they were overwhelmed by their incompetence. It's really frustrating.

In conclusion, stay away from Shipito and look for other alternatives. It's not worth the hassle and frustration.

Shipito is a company that I would not recommend to anyone. I recently ordered an iPhone 6s Plus and a case from them, and I had it shipped to me via DHL. However, the package was returned to Shipito's warehouse. The item has been in their possession for over a week now, and it is still in the "in progress" status. I have been in contact with their support team every day, and all they keep telling me is that they will provide me with a solution "tomorrow". It has been a week now, and the ticket is still open. I am extremely frustrated as the items are in Shipito's possession, and the reimbursement for shipping services is on hold. I have lost $449 for the iPhone 6s Plus, $9 for the case, and $123 for Shipito's services.

The good news is that I can claim those $123 from my bank, but it will cost me $20. I also plan to fill a claim at the Bureau of Consumer Protection at the Federal Trade Commission. This may not refund me for my iPhone, but it will hopefully create some trouble for Shipito. The process is quite easy and can be done online.

Update at day 15:

I am still waiting for a resolution from Shipito. I have returned the money for delivery, but the tickets are still open, and no resolution has been provided. The items worth $459 are still at Shipito's warehouse, and they are not allowing me to process them. I cannot send them back, nor can I return them to the seller. Shipito has caused me to miss the 14-day return term from Apple. I have been chatting with them every day, and an agent opened a new ticket for me, but they are not responding to my tickets or emails.

According to an agent, Shipito will keep my goods until they receive reimbursement from DHL for the shipping. I never thought that in the USA, someone would try to play with online theft and fraud in 2017. Shipito has proved me wrong. I will continue to update on what happens next.

I sent a package to someone I met online and the post office said it was delivered to Shipito in Hawthorne, CA. But the person claimed they never received it and showed me a picture of the package sitting in a bin at Shipito. I left a message for Shipito and eventually got an email from someone named Jorge Sandavol. I sent him the information he asked for, but he never responded back to me. Months later, I called the facility again and finally got a call back from a woman with an accent that sounded like she could have been Latino. I explained the situation to her and she looked up the person I addressed the package to. She said that person never picked up the package and that Shipito burns packages that aren't picked up after a certain time. She also mentioned that there was another name listed on the account or address, but she refused to give me that name. I think that person is involved in a catfishing scam of unsuspecting males. I suspect the woman from Shipito is involved in the scamming ring too because it's hard to believe that the company policy is to burn packages that haven't been picked up. It would make more sense for them to send it back to the post office and have them return the package to the sender. Now I'm trying to investigate the scamming and if anyone else has experienced this, let me know. I hope to one day contact the owner/founder of the company to let him know what's going on, but I don't know who that is. Online it says the CEO/founder sold it to Tritium, but I didn't see Shipito in their company portfolio on their website.

So, I made a mistake and didn't read the reviews carefully before using Shipito.com. I saw all those five-star reviews and thought it was a good idea to give it a try. Unfortunately, my experience with Shipito wasn't as great as I expected.

On January 10th, I ordered a package from a well-known company in the US and had it sent to Shipito's Hawthorne warehouse. I informed Shipito that my package was on the way and would arrive in 3-5 business days. They responded to my email and asked for proof of purchase and identification. I sent them my passport, proof of purchase, and a bill with my name on it. After the package arrived at the warehouse, USPS sent me a notification saying they had delivered it. I followed the website's instructions and waited 24 hours for the package to enter the system, but nothing seemed to appear. I contacted Nikki from the support team, and she advised me to wait 48 hours for the package to show up in the system. I waited another 48 hours, and still, nothing happened. I contacted the company again and spoke to Jared, who put in a request for the missing parcel and asked the warehouse to have a look. He asked me to contact them in 24 hours if I didn't receive any email. After 24 hours, I reported to Shipito that I hadn't received any email. Another support agent advised me to put in a support ticket for a lost parcel in the warehouse. The next day, my ticket got a response from Joanne, who announced that my parcel was completely lost and couldn't be retrieved. She sent my claim to the claim department for reimbursement.

Today, I spoke to Jared again, and he said that a reimbursement of $200 would go into my account and could be used for the next shipping. If I wanted my money back, I had to give them my card details and submit a form for a refund. However, Jared made it clear that he didn't know if it was possible for me to get a refund. It was all up to the Shipito claim department, and they were very strict in handling refunds.

This was my first time using Shipito.com, and I didn't expect this to happen. I lost my parcel, lost $200, and had to wait and wait. I also contacted PayPal and the seller, but sadly, they couldn't do anything because I asked for the parcel to be delivered to Shipito.

My suite number was #APH072. Overall, I'm disappointed with my experience with Shipito, and I wouldn't recommend it to anyone.

I was super happy with Shipito when I first started using it. I live in the French Caribbean and it's hard to find all the hair products and makeup I need over here. So I started ordering from US websites and Shipito was sending my packages just fine. But then last week, I tried to make a new purchase using the same Visa Debit Card I always use and the Shipito system kept failing. I contacted customer service and they said their IT team was looking into it. They also asked me to provide a copy of my ID since they changed their payment method. I did that, but the next day when I tried to log into my account, my login wasn't working. I contacted customer support again and they told me to contact their supervisor. I did that, but then they accused me of using a fake ID! They said they have a zero tolerance policy for that kind of thing and wouldn't reopen my account. They also said I needed to have the merchant contact them to retrieve my package. I was so upset! I'm not a fraud and my ID is real! I got it from the French Authorities and I've used it to enter the US and Israel before. Shipito is just being arrogant and rude. They think they have some kind of ID scamming tool, but they're just a tiny little website. They should sell that tool to Amazon or even governments if it's so great!

So, I gotta tell you about my experience with Shipito. It started off pretty good, but then things went south real quick.

I had ordered a package consolidation and mailout (SHIPITOFR***) from their HAWTHORNE warehouse on 20.02.2017. I was all excited to get my stuff, but after seven working days, I started to wonder why it hadn't been sent yet. I reached out to their customer support four days in a row, but all they kept telling me was that it would be mailed out that same day. And get this, there was no supervisor available to help me out.

On the fifth day, I finally got an email from the warehouse supervisor, but it wasn't good news. They told me that my package was lost! Can you believe it? Shipito said they were working on finding it, so I decided to give them the benefit of the doubt and wait a few days before getting too upset.

But then I waited and waited...for 25 days! And I didn't hear a peep from anyone at Shipito. Keep in mind, I had spent $400 on the contents of that package. I was starting to get really frustrated.

On the 28th day, I finally replied to the supervisor's email and told them that their lack of communication was unacceptable. I complained about their poor customer service and the fact that they couldn't even keep track of their packages. I mean, come on, they're a shipping company!

Finally, on the 30th day, the supervisor responded and said that my package was being inspected. They didn't even say if it was really lost in the first place! All I knew was that it was being inspected. I gave them the go-ahead to proceed, but then two days later, I got a generic response from a really unhappy employee saying that it would take an additional 10 working days to process everything.

I was so done with Shipito at that point. I would never recommend them to anyone who wants to shop in the US. Sure, you might save a few bucks on your first few shipments, but it's not worth it if they mess up your delivery like they did with mine.

So, take my advice and stay away from Shipito. Trust me, you'll thank me later. And just so you know, I have records of most of their emails and chats to back up everything I just said.

So, I had a parcel sent to me through Shipito on November 1st. They said that DPD was their preferred method, but I had multiple issues with the delivery. I had two parcels going to different addresses, and they sent this one out to the wrong address. They eventually brought it back and sent the other one, which arrived fine. Then they sent this one out again, but it was returned due to having liquid items in it. I asked them to remove all the liquid items, but they only removed one.

It took weeks for the parcel to even move, and it arrived at the Bonded warehouse on November 14th. As of writing this, it still hasn't moved. I contacted Shipito on November 19th, and they said they would contact the carrier and get back to me. But I heard nothing. They kept giving me the runaround, telling me that I needed to pay customs even though I hadn't received any notification of such. They also told me to give it more time and that they would contact me, but they never did. Then they told me that I needed to contact the courier, even though I had already done so, and it wasn't in their system. They just kept making excuses to delay.

I didn't purchase insurance, and that was my mistake. But Shipito made no effort to contact the courier themselves. They just kept giving me excuses until they finally said, "You haven't got insurance, so we're not going to help." I didn't know that I had to buy insurance to get them to help locate a missing parcel. I just wanted the items, not the money. But honestly, I doubt they would have paid even if I did buy insurance. I was getting 10 different stories from about 3 different support members. They have no clue what they're doing, and you don't want to trust these charlatans with expensive packages.

I believe that my parcel was destroyed by the carrier because it had liquid items in it. Shipito didn't want to admit this, so they didn't want to investigate and tell me that was the reason it's gone. They know that the fault lies with them. Basically, everything is your fault because Shipito is perfect and never makes mistakes. I've never seen a company be so quick to blame the customer at every turn.

What's the point in paying for fees and upgrades if they don't value customers? It's just a waste of money. And to top it off, they make fake reviews on Trust Pilot to boost their score. Don't be fooled by all these positive reviews. Many of them are fake.

Shipito is a company that I would not recommend to anyone. My experience with them was terrible, and I felt like I was scammed. At first, I had no issues with my first shipment, but when I tried to ship a bigger and more expensive package, they put my account on hold. The reason for this was that I used PayPal to fund my account, and my PayPal account name was slightly different from my Shipito account name. I was surprised because I did not have this issue with my first shipment. However, they lifted the hold after I explained the situation to them.

The problem arose again when I needed to put more money into my account. I was assured by their staff that it was not an issue, and they lifted my pending status again. But when it was time to ship the items, they refused to send out the package. I was frustrated and tried to sort out the issue by giving them copies of my passport and driver's license and signing their forms. I called them countless times, but nothing seemed to work. I even told them that their staff had previously sent me emails saying that the name would not be an issue. However, they still refused to send out the package.

What made things worse was that they charged me $8.50 for each package that they handed back to the seller. This was ridiculous because the fault did not even begin with me. It was their staff that had been giving out incorrect information from the start. They should have left my account on pending if it was such a big issue. I would have stopped funding immediately and redirected my shipment somewhere else. But they waited until everything was at their warehouse, and I was at their mercy.

To sort out the issue with Shipito, I had to make a phone call that cost me $30. At the end of the day, I had to get the seller to pick up the item, and I lost $80+ in my Shipito account due to the return fees and the initial processing fee and repacking fee. I was extremely disappointed with their service, and I felt like they had no integrity.

In conclusion, I would not recommend Shipito to anyone. They have lost a customer, and I will try my best to spread the word about their terrible service. If you are thinking of using Shipito for your shipment, think twice. It is better to deal with a shipper that has more integrity than Shipito.

I've been using Shipito for a long time, since 2013 to be exact. At first, I was really happy with their service, but lately, things have been going downhill. I had a recent issue where I was trying to ship some stirrups and a saddle blanket to Australia, but the package kept getting rejected because they said that "Australia post won't ship pet-related products." I think they're just making up rules as they go along.

I even contacted Australia Post myself to ask about it, and they said that they weren't aware of any policy that prohibits pet products specifically. They suggested that I contact Shipito directly for more information. After going back and forth with Shipito, they refused to ship my items using my preferred method, and I had to choose a more expensive option.

When my package finally arrived, I was disappointed to see that it was packed in a box that was almost twice the size of the actual items. This caused a major increase in the cubed weight, which made the shipping even more expensive.

Overall, my experience with Shipito over the past 8 years has been pretty good, but I've had too many problems in the last 12 months. They've become very expensive, and their service has definitely declined. I think it's time for me to close my account and look for a better alternative.

So, I gotta tell you about my experience with Shipito. Let me tell you, it was a complete disaster. I had a package shipped to me through DHL, and according to the tracking, it was delivered and signed for. But guess what? Shipito claims they never received it. How ridiculous is that? I mean, come on, the evidence is right there. I'm pretty sure they either lost it or stole it, but they won't admit it.

I'm not the only one who's had a bad experience with them either. I've heard plenty of horror stories from other people who got scammed by them. It's just not right. I mean, why would anyone want to do business with a company like that?

But it gets worse. When I finally did receive my package, it was damaged and some items were missing. So, I opened a support ticket with Shipito to file a claim. And what do they do? They hit me with a verification request, which is just ridiculous. I've used them before and they never asked for that before. It's like they're trying to make it difficult for me to file a claim.

And then, get this, they suddenly found some abandoned packages from me that I supposedly owed storage fees for. But here's the thing, those packages were already discarded months ago. They claimed they kept them out of niceness for customers, but they never bothered to tell me they still had them. And there's no proof they actually held onto them for so long. It's just shady.

To make matters worse, when I finally did get a response about my claim, it was basically just a bunch of excuses. They said they were alone in the warehouse and packaged everything themselves, and if I had any issues, I should just contact the merchants. And then they had the nerve to close my ticket and mark it as "solved." Are you kidding me?

And when I tried to file a claim with the carrier, they told me the expeditor (Shipito) needed to do it. But of course, Shipito refused to do it and just told me to talk to the merchants. It's like they don't even care about their customers.

Honestly, I think they're just taking advantage of people who don't speak English well or who are in a different country. But I'm not going to let them get away with it. I'm going to pursue this until the end. So, my advice to you is to avoid Shipito at all costs. They're just a bunch of scammers.

I received a package in CA's warehouse on December 29. I requested a reshipment to France on December 29. Refusal of shipito because so-called prohibited product. I request the shipment to a friend who lives in California on December 30. Refusal of shipito because product prohibited. I send them a USPS slip to return the package to the merchant. Since December 30, the package has been in their CA warehouse and has not been returned to the merchant. I have until January 14 to send it back and get a refund. I open tickets every day and they always answer me the same thing: we are waiting to hear from CA's warehouse. I requested a refund of my purchase + shipito return fees to the merchant. Still no news! This company is a mess and a big joke!

I made two different orders with APPLE. I choose the 2 hour delivery. I was tracking both couriers on the Apple website. They arrived at the Oregon warehouse almost in the same time. The packages shown delivered with a 2 minutes difference between them. In 10 minutes I have received an email from Shipito ONLY FOR ONE of the packages. I waited 3 days and the second one was not uploaded into the account.

I contacted their customers service. Of course that is a joke. They don't have a real customer service department. Only a bunch of incompetents that are opening "tickets" with your conversation with them and send it to the warehouse. If you contact them again they will do the same thing and open a new ticket and so on. I now have 5 tickets opened without any replies. They don't have a way of contacting the warehouse and see what exactly is happening. And the most important part is that you can open that kind of ticket directly from your account without their help. So basically they don't really do anything. Is just a cover up for the company to say they offer customer service. And don't bother to try and call, the answering machine will request a code that you will not know and they will not provide one when you ask them about that by chat.

So after opening 5 tickets no one is replying, no one is telling me where is my package. And if I contact the "customer service chat"they will open a new ticket. I suppose someone took my package. I also asked them to check the cameras at the same time the first package was received and they will see what happened. Is that easy.

So you need to imagine how safe your packages are if they disappear and no one cares. I will need to contact Apple and return the first packeting because I don't need the items. Timing is important, but not for them.

And they charge you for this services. But how I could "charge" them because of my lost time? I can't. This is not the only issue I had with them. Many years ago I had other issues and even the owner have the same attitude. They just don't care. I mean... of course the employee will behave like that if the owner of the company is doing this.

I remember that one time I had 5 envelopes there and when they "consolidate" those, they put 5 envelopes in a BOX and charge $100 for that. Really? When you have 5 envelopes you put them in an bigger ENVELOPE. They did that after and I paid $30. Nice job!

But probably most of the other providers are the same. At least they have a better system put in place. I would not work with them. A good company is one that solve issues. They struggle with that from the beggining.

Shipito, if you will take the time to reply to my issue please say what happened and not provide an email address for your clients to send another "ticket".

Thank you!

I shipped out a package back around the 5th of October. The person who was supposed to collect the package ended up being a fraud and after they were confronted never did reply back to me. They stole PayPal's email and played it as they were the ones with the confirmation but I'm reality PayPal had nothing to do with it. I've also contact the USPS and they stated they cannot do anything since my package was last placed with your company. The package was worth $1, 200. I've been stressed out 24/7 wanting my package back. Please help me.

Package delivered Shipito Portland Tualatin on the 29 August 2020 depot package tracking Number 9400111899223058655734 Package sent to Ivan Gee 11407 SW Amu Street Suite #P7378

Fraudulent company. They promise a result (saving in shippings) and it´s false. They charge you for everything, even for breathing, and in the end you don´t save, but an extra cost for using that service.
They don´t answer to your claims and don´t want to take responsibility
Last time i used their services was on february 7th, and they want to charge a monthly fee between 02/24/2018 and 03/24/2018. No way!
Last shipping I received 3 out of 6 packages were broken and open and one of the items inside was broken (look at the pictures).
Not recommended at all!

Absolutely unreliable. I regret I chose this company for shipping a very expensive item.
They have no idea where my package is. When I just ordered they gave me a tracking number and I didn't use it until I understood that it lasted too long. I decided to check it and it turned out that the number was fake. Customer service had the same number and of course, they couldn't find anything as well.
I suppose that my item was stolen (well, what else, if it's been 2 months?) and I want this company to make up losses.

if you want a new experience I recommend you to deal with their amazing customer service. Yes, it's sarcasm, guys.
In fact, their customer support arrived right from the hell. They are slow like turtles, if you set an email to them, you don't have to expect a quick answer. No, they don't provide a service like that.
When you pay big money you want a great treatment and a fast job. Unfortunately, Shipito is not the place where you will be appreciated, sorry.

I;m not the one who would tell you something good about them. They are disgusting. They lost my parсel right at their own store. That's simply ridiculous. You know, when I was talking to them on the phone, it seemed like I was talking to [censored]s. How can you lose it and refuse to ship it?
What a shame to tell your customers you made such a stupid mistake. I keep facepalming.
Please, don't run your business. your excuses are crazy. I can't believe it's for real. Jesus.

I wanted to ship one package with DPD and I added deposit to my account ($101, 99) on 15 June. It turned out DPD doesnt ship wood products to my country so I switched to DHL I added plus $168 to my account on 16 June. Since I only shipped with DHL for $168 I asked for a refund (of $101, 99)but to this day I didnt get my money back. I opened a ticket I asked them numerous times and they act like they dont know whats going on even when I sent them my paypal history showing the transitions. I think I will never see that money again.
Please avoid this company at all costs.