Sheetz®’s earns a 2.6-star rating from 40 reviews, showing that the majority of convenience store and fast food patrons are somewhat satisfied with overall service and offerings.
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Replied
Worst Ordering App
It took me 3 tries to figure out how to add just a credit card. That’s not even an option under pay. I had to buy a gift card and long and behold it finally asked my for my card info. After purchasing the gift card and trying to place an order it keeps telling me an unknown error has occurred. So now I have a Sheetz gift card I cannot use.
Sheetz you just lost my business this morning over a malfunctioning app, with bad user friendliness. I’ve got 4 kids in the car with me, all I wanted was to order a coffee for curbside on my way to the park. I am not taking 4 kids in to do that. I was already on the fence about Sheetz. Now my mind is made up.
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
App doesn’t work
I added a credit card to my account. Tried to load $25 on a gift card. No bueno. Tried to place an order for lunch and the change payment method button doesn’t work. When I hit submit order nothing happens. Got it again and it says I’ve ordered too many times. This thing had better not charge my card because it didn’t work and I did not get any email confirmations. Oh well time to find somewhere else to eat today!
5/22 Update: Tech support hasn’t been able to help and won’t return my email. I sent them a video of the problem as well. Phone support told me to clear my cache. Their instructions were not close to what the iPhone menu is. Still no help.
The complaint has been investigated and resolved to the customer’s satisfaction.
Sheetz® reviews 0
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About Sheetz®
One of the things that sets Sheetz® apart from other convenience stores is their commitment to quality. They offer a wide variety of fresh food options, including made-to-order sandwiches, salads, and wraps. Customers can also choose from a selection of hot and cold beverages, including coffee, tea, and smoothies. In addition, Sheetz® offers a variety of snacks and sweets, including chips, candy, and baked goods.
Another aspect of Sheetz® that customers appreciate is their focus on technology. They were one of the first convenience store chains to offer touch-screen ordering kiosks, which allow customers to customize their orders and pay with ease. Sheetz® also offers a mobile app that allows customers to order ahead and skip the line, as well as earn rewards for their purchases.
Sheetz® is also known for their commitment to their communities. They have a charitable foundation that supports a variety of causes, including hunger relief, education, and disaster relief. They also offer scholarships to employees who are pursuing higher education.
Overall, Sheetz® is a trusted and reliable convenience store chain that has earned a loyal following of customers. With their focus on quality, technology, and community, it's no wonder that they continue to thrive after more than six decades in business.
Overview of Sheetz® complaint handling
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Sheetz® contacts
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Sheetz® phone numbers+1 (336) 625-5151+1 (336) 625-5151Click up if you have successfully reached Sheetz® by calling +1 (336) 625-5151 phone number 0 0 users reported that they have successfully reached Sheetz® by calling +1 (336) 625-5151 phone number Click down if you have unsuccessfully reached Sheetz® by calling +1 (336) 625-5151 phone number 0 0 users reported that they have UNsuccessfully reached Sheetz® by calling +1 (336) 625-5151 phone numberVice President+1 (814) 941-5183+1 (814) 941-5183Click up if you have successfully reached Sheetz® by calling +1 (814) 941-5183 phone number 0 0 users reported that they have successfully reached Sheetz® by calling +1 (814) 941-5183 phone number Click down if you have unsuccessfully reached Sheetz® by calling +1 (814) 941-5183 phone number 0 0 users reported that they have UNsuccessfully reached Sheetz® by calling +1 (814) 941-5183 phone numberHuman Resources
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Sheetz® social media
Most discussed complaints
Better before the update 1 (opinions to this review) Forces unwanted system update 1 (opinions to this review) Awful Wait Times 1 (opinions to this review) Login code 1 (opinions to this review) Poorly designed app 1 (opinions to this review)
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