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Shari's Berries / Berries.com
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Shari's Berries / Berries.com
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www.berries.com
www.berries.com

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1.2 158 Reviews

Shari's Berries / Berries.com Complaints Summary

6 Resolved
141 Unresolved
Our verdict: If considering services from Shari's Berries / Berries.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Shari's Berries / Berries.com reviews & complaints 158

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J
5:11 pm EDT

Shari's Berries / Berries.com shari's [censored]ty berries

It's very rare that I take the time to complain, I figure a company will learn the hard way when they shutter their doors.

I received a dozen somewhat chocolate covered rotten strawberries as a birthday gift, between a completely defrosted ice pack to the condition of these monstrosities I figured it was delayed in shipment. After wasting over an hour being shuffled around the world via call centers in the Philippines and the US I finally reached someone that sent a replacement overnight. I figured the first batch was a fluke.

The second arrived today, just as bad. Edible Arrangements has nothing to worry about if this is the competition. I've thrown out strawberries in better condition than what I received both times. It's terrible that someone wasted what I assume is a lot of money to send me 24 strawberries that ended up in the trash. The company must be aware of the awful product they put out and they choose to ignore it.

I wouldn't send these to my worst enemy. I'd like to make the CEO sit down and eat a dozen as punishment.

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C
9:20 am EDT

Shari's Berries / Berries.com delivery of product

Order # [protected]-1
My daughter ordered me this for mothers day. I waited all day until 4pm for them to arrive. I had to leave for a drs appointment and run errands. They arrived at 440 pm but I didnt get home until 7 pm. I live in a rural area. I could smell the stawbereies as soon as I picked the box up off my porch. When i opened them they were stinking and the chocolate had fallen off of them. It was quite gross and disappointing. I have pictures I took of them and they were very warm. I live in Arizona. Their trucks are not refrigerated. Not sure if my daughter could get a refund. I will be out of town for the next 2 weeks. There has to be a better way of sending these out to people who live in rural areas.
Disappointed Mom,
Cheryl McFarland
[protected]
[protected]@comcast.net

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V
2:06 am EDT

Shari's Berries / Berries.com mother’s day gift

I ordered my Mother's Day gift almost two weeks ahead of time and even though I paid a basics delivery fee as well as an extra guaranteed delivery fee of $15, my gift was still delivered two days late. Though the products are shipped with ice packs, since it took two extra days for them to arrive the chocolate strawberries were no longer in great condition. When spending money on a high quality product as well as having to pay additional fees to arrive the product on the scheduled time, you'd hope you'd receive what you payed for, but unfortunately I did not. I use Shari's berries every mother's day and haven't had any issues until now. It wouldn't have been as big of an issue but my mother didn't receive her gift in time for mother's day and even when she did they weren't as great as usual. I will continue to order Shari's berries in the future but I hope for better service.

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M
1:29 pm EDT

Shari's Berries / Berries.com flowers and berries

On May 9/19 my son had sent me a package from Sharri's Berries. When they arrived I opened the box and found the chocolate on half the berries had melted. The box was a mess. The flowers were warm and limp. I threw the berries away that day and tried to salvage the flowers till mothers day. The flowers wilted and the actual flowers turned brown by Saturday. My son lives in Minnesota and I live in Florida. He sent me the same gift last and it was perfect. I was very disappointed this year. Not with my son, but the quality of the product delivered. I think Sharri's Berries charges enough money that they can guarantee quality delivery.

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J
8:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Shari's Berries / Berries.com chocolate covered oreos

I ordered the dozen chocolate covered Oreos to be sent to my mother for Mother's Day. When she opened package, the chocolate was melted and looked terrible. We have always used Sharis Berries for any occasion and this time we were not pleased at all with the product. My mother said the delivery person also didn't ring the doorbell so the chocolates were sitting in the heat for two hours.

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S
3:53 pm EDT

Shari's Berries / Berries.com informed wrong about delivery

My brother ordered a Mother's Day gift for my mother on the 5th of May. The confirmation of the order said delivery on the 10th of May between 10am-8pm and it was never delivered...i called customer service and they told me it was not scheduled to be delivered until the 17th of May...i had told the lady in customer service that it was a Mother's Day gift so why is it not being delivered on or before Mother's Day... so she looked up to see if it could be delivered earlier and she said the earliest would be Monday the 13th... very unsatisfied and disappointed

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J
12:41 pm EDT

Shari's Berries / Berries.com customer service

Mobile site was glitchy and poorly constructed; $15 shipping charges were not shown until AFTER purchase! I called to cancel the order but was unable to communicate to the non english speaking woman shouting over the roaring background of her call center; it is obvious that Shari's Berries opted for the cheapest customer service available. I will never order from them again!

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D
4:29 pm EDT

Shari's Berries / Berries.com berries and flowers

I placed an order earlier this week for my mother (Mother's Day) to be delivered to the about address 101 N Hutchinson Ave Adel, GA 31620, the flowers arrived hot and wilted and the berries arrived sweating and mushy. Pluse the card/note wasn't with the package so she had no idea who they were from!

Very unhappy and I would like this matter taken care of immediately with a full refund

My name is Donna Harkins - address: 114 Bear Cave Trail, Woodstock GA 30189
phone: [protected]

email: [protected]@comcast.net

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R
1:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Shari's Berries / Berries.com product is disgusting.

I am so disgusted with this company and I will never order anything from you again. This company use to be good, not anymore! My mother just received a wet box of broken up berries for Mothers Day! The box with broken up berries was flimsy and wet?!? If you do not know how to send food shut down your company. My mother is 84 years old and I wanted to have something nice and your company RUINED that. Shame on you. Shari's berries is now a low rent fraudulent company now selling broken up messes of junk in a flimsy box. Learn how to pack perishable food or go out of business. This company is a joke.

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K
1:27 am EDT

Shari's Berries / Berries.com shipping

I purchased 12 strawberries and 9 cheesecake bites for my Mom. I paid extra for guaranteed delivery. My dad called and said they didn't show up.
Called customer service spoke with Ann - or atleast tried to speak to Ann- that was impossible these people barely speak English and the connection was awful.
Your shipping costs are outrageous to begin with then not having the item delivered when you pay extra is bad business
Won't be using Sharis berries again

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L
6:18 pm EDT

Shari's Berries / Berries.com chocolate covered berries and glass vase for roses

I received a delivery sent by my daughter today, May 9th, 2019 as a Mother's Day present. The box was not a shipping box, it was a flimsy box, very thin and no padding. The vase for the roses was broken in many pieces. The berries were crushed and appeared to be old and rotten. The Roses were crushed. When I took the box from the FedEx driver I ended up with glass threads in my fingers. He took the box back for return. This is the second shipment I have received from Sheri's Berries that was crushed and ruined. My daughter was refunded her money but imagine if someone at those berries and there was glass shards in them. Customer service is nothing but a direct line to the Philippines and they just read from a script. No concern for the potential health hazards of rotten berries and broken glass.

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C
12:04 pm EDT

Shari's Berries / Berries.com customer service

Couldn't understand operator, sound like she had the mic to close to her mouth and very bad english. Asked for someone else and she kept say no one else, and lying to me that her supervisor is on another phone call. She came back 3 times after saying this after waiting long periods in between, 32 mins wasted. Plus she would not give me her name or Operator number. So you lost a sale, a customer and now a bad review. Very unacceptable

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T
TellMeAboutIt82
, US
May 09, 2019 12:06 pm EDT

How ironic that you say someone else had bad English when you can't even get basic words right. And you shouldn't call people liars when you have no proof.

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T
11:01 am EDT

Shari's Berries / Berries.com mother's day gift

I made an order thru website on Monday May 6th. I realized I was off a week in my delivery request. I called the customer service number, which is not in the US.
The first call was awful. The phone line was terrible. Could not understand service agent and had to hang up. 2nd call was barely a better connection, but the agent's system was not working. Was on/off hold for 5 mins before I finally hung up. 3rd call I actually thought would be better. I could finally understand the agent, however more fees were going to be added to order to change the delivery date. I was fed up with this unprofessional crap and cancelled the order. This is a horrible company to do business with and I will tell everyone to stay clear of them. They outsourced their customer service to a 3rd world country with bad phone connections and people that can't understand English. Awful!

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U
6:18 am EDT

Shari's Berries / Berries.com strawberries

Very misleading shipping option page.
A list provided "additional charges" in the column next to it
The "standard" no frills option was blank. What was lurking was a 15 dollar whammy you must search for prior to filling out all of your information!
Even with a "special code" 12 lousy strawberries ended up costing over 48 dollars to a dear friend in a convalescent hospital. Customer service and chat cost me personally nearly an hour of my life. Like talking to a blank wall with a difficult accent to boot!

Never again

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C
6:15 pm EDT

Shari's Berries / Berries.com customer service complaint

I called to order sharies berries for my mother for mother's day and i could not order because i kept getting people that could not speak american and none of them i could understand! i spent over an hour trying to get to talk to an american and i called 8 times and could not understand none of them and they could not understand me also! i live in america and i want to be able to talk to an american not someone who does not speak american!

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Update by carolyn s gross
May 03, 2019 6:19 pm EDT

i think that i should be compensated for all the trouble i went through with your customer service dept and the whole mess

Update by carolyn s gross
May 03, 2019 6:17 pm EDT

same as above cannot stand your company and your employees your customer service stinks!

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A
4:39 pm EDT

Shari's Berries / Berries.com mother's day delivery

Chose flexible delivery, before mother's Day so there would not be an additional charge to ship. Ended up being three separate shipping charges totaling $31 to send a $37 gift. Ridiculous. Live chat, no help. "It's because it's a busy time of year for us." That should be good for Shari's berries, not bad for me.
Then call the customer service number, hung up after the girl left me on hold for about 10 minutes. No order.

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H
1:02 am EDT

Shari's Berries / Berries.com billing issue!!

On 4/21/19, I purchased a gift for my sister, 12 berries and a small birthday cheesecake. The amount was $49.98, but got a 20% discount so came down to $39.40. Seemed like a good deal till I purchased them, and was billed $32.00 for shipping! $19 for shipping, $9 for saturday delivery, and $6 for rural delivery!? Minot north dakota is not a rural city! Its the second largest city in n.D., so not rural! But my main issue is that there was no mention of the $ amount to ship till after my card was charged? Absolutely a blatant way of screwing people over for undisclosed amounts of money! So my $40 order became a $80 order, just like that? Its [censored] like this that will be your downfall! I will tell anyone that will listen to avoid doing business with you and they need to tell people! Its just plain wrong to jerk people around like this, but it seems to be the way it is nowdays! Too bad! Im sure this wont go to the people in charge, but needed to be addressed! Thank you, a very upset customer.

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S
9:19 am EDT

Shari's Berries / Berries.com chocolate covered strawberries

They were on the UPS truck all day and the attached picture shows what they look like. Not as bad as others but it was a gift for my 89 year old grandmother who loves chocolate covered strawberries. I don't think I will order from Shari's berries again. I haven't called them yet to let them know. Why should I have to pay even more money to get them delivered in the A.M. They need to do something about there delivery process. They may leave there facility looking good but UPS doesn't care.
To be fair, my granny said they tasted good.

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J
10:11 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Shari's Berries / Berries.com berries and flowers

Its the day after Valentine's day and the Strawberries and Roses still haven't arrived. I ordered several weeks in advance and paid extra for "Guaranteed" delivery before noon on Valentines day. Product did not ship until Valentines day! From the reviews pouring in today they accepted more orders than they could fill. Remember nothing says "I Love You" like a belated gift.

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D
8:52 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Shari's Berries / Berries.com never delivered product

They suck! Never delivered Valentines gift on 2/14/19 and found out that several hundred others had the same experience. I want our money back. They destroyed several Valentines Day gifts. No customer service to talk to and when you post on their Facebook page as several hundred people did they send you to some email address and then never respond.

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Shari's Berries / Berries.com Customer Reviews Overview

Shari's Berries, also known as berries.com, is a popular online retailer that specializes in gourmet chocolate-dipped strawberries and other fruit arrangements. The company has received numerous positive reviews from satisfied customers who praise the quality of their products, customer service, and timely delivery.

One of the most commonly cited positive points of Shari's Berries is the freshness and deliciousness of their chocolate-dipped strawberries. Many customers have raved about the rich, creamy chocolate and the juicy, ripe berries that make for a perfect combination. The company also offers a variety of other fruit arrangements, such as chocolate-dipped apples, pineapples, and bananas, which have also received high praise from customers.

Another positive aspect of Shari's Berries is their excellent customer service. Many customers have reported that the company's representatives are friendly, helpful, and responsive to any questions or concerns. Additionally, the company offers a satisfaction guarantee, which ensures that customers are completely satisfied with their purchase or receive a full refund.

Finally, Shari's Berries has received positive reviews for their timely delivery. Many customers have reported that their orders arrived on time and in perfect condition, even when shipping to remote locations. The company also offers a variety of shipping options, including same-day and next-day delivery, which have been appreciated by customers who need their orders quickly.

Overall, Shari's Berries has received overwhelmingly positive reviews from customers who appreciate the quality of their products, excellent customer service, and timely delivery. Whether you're looking for a special gift or a treat for yourself, Shari's Berries is a great choice for anyone who loves delicious, gourmet fruit arrangements.
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Contact Shari's Berries / Berries.com customer service

Phone number

+1 (877) 237-7437

Website

www.berries.com

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