The complaint has been investigated and
resolved to the customer's satisfactionResolved Sharetrackin / C&K Moneyline — Unethical
resolved to the customer's satisfaction
On the 1st of September I met with Mr M. Boshoff, after I was called on my cell phone telling me about this great product. During the information session mr. Boshoff told me to use this product is easy and they can guarantee a profit. If I am not happy with the product within 6 months they will pay me all the money back – No questions asked. If there is no risk for me losing money, why not make use of this offer? Mr Boshoff told me that I will be contacted to make the appointment for training and to present me the notebook on wish the program will be installed. I told him that I will not be in Johannesburg as from the 2nd of September till the 10th of September, but will be in Bloemfontein. He informed me that they have people all over the country and that I will receive the notebook and training while I am in Bloemfontein. After signing the contract he presents me with a box containing the program on CD, as well as a book and magazine. I asked what I must do with this, as I don’t have a computer so to have the box with programme is useless for me. I was told to simply take this box with to Bloemfontein so that the Technician can install it when he brings the notebook to me.
I received a call on the 5/6th September about the notebook and training. I told them anytime is suitable as I am in Bloemfontein and can accommodate them anytime while I am in Bloemfontein. I was informed that they can’t do the training in Bloemfontein as they don’t have Technicians there. I accommodate them, and a new date for training and to receive the notebook was made for 12th of September. On the 9th of September I received a call to move the training to the 13th as they were not sure if the notebook will be there on the 12th. I accommodate them again and an appointment was made for 13th September at 17:00. I received a call on 12th September to move the training to 9:00 on the 13th. On the 13th the program was opened by the Technician (Andre) and installed on the computer. Training was also given. The programme is more complicated that it was explained on the 1st during the signing of the contract. Facts regarding the fees payable on each transaction which severely implicated the potential profit were never mentioned and I only found out during training about them. I tried to use the program but decided that the info given to me on the 1st and the programme I got now can’t be compared. The potential of easy profits were also highly over exaggerated.
On 16 September, 3 days after I received the notebook and that the programme is opened and installed I contacted C&K Moneyline (Sharetrackin) by e-mail and telephonically to inform them that I want to cancel the transaction, taking Mr Boshoff up on his offer. I was informed on the 29th of September that the 7 day cooling off period as stated in the contract has expired on the 8th of September. In other words, the cooling off period ended before I received all the goods to know exactly what I bought and signed for.
I received a fax on the 29th of September (dated 26 September) from their Legal adviser, that they can’t cancel the contract and after explanations and discussions they still refuse.
I e-mailed Ms Droskie (the legal adviser) on the 10th of October to refer her to article 16 (3) of the “Consumer Protection Act” and informed her according to this Act, I am entitled to cancel the contract, and that I will send the box (programme, book and magazine) and notebook back to them as soon as possible. Ms Droskie e-mailed back stated that she don’t agree with my point 1 about the Act. On the 11th of October I took the box (programme, book and magazine) and notebook back to them at their Offices in Centurion. The Manager, Ms Belinda le Roux refuse to accept the (programme, book and magazine) and notebook and signed a document where she states that they don’t accept anything and that they refuse to cancel.
During the signing of the contract it was explained and agreed that the amount of R17950-00 will be spread over 48 month (R373 x 48). I asked mr Boshoff why this can’t be done by debit order. He answered by saying that he don’t know and that I must take it up with their headoffice. I thought a debit order over 48 months is much easier than a credit card payment over 48 months, but if this is how they work I assume they got their reasons. On the 9th of September they put the transaction through and on the 12th the money was transferred from my credit card to their account. The total amount of R17950-00 was taken although we agreed that it will be spread over 48 months. The transaction was done even before I received all the goods. It was also mentioned that after the 48 months the amount will reduce to R203-00 per month for the assistance and life feed etc. The amount of R203-00 was deducted already in October 2011. I e-mailed and cancelled that transaction as well. The contract states that it goes in 6 months cycles, so the cancellation will only be in effect March 2012. I was also not informed about this during the signing of the contract.
I was mislead and misinformed about the way they do business and the potential of the product. If the training and the acceptance of the product (which include the notebook as stated on the contract) happened within the 7 days after signing, I would had have the opportunity to cancel within 7 days of the signing of the contract. However it seems the training, receiving of the notebook and installation of the product was on purpose moved to 13th September so that it will be after the cooling-off period.
To recap potential customers should be aware of the following:
1) C&K Moneyline made promises for a money back guarantee they had no intention of honouring.
2) C&K Moneyline’s sales pitch does not include all the relevant facts and overstates the potential profit that is achievable.
3) C&K Moneyline deliberately postponed the training and delivery of items in order for the cooling off period to expire, thereby preventing customers cancelling the transaction once the real facts became known.
4) C&K Moneyline disregarded an agreed payment plan over 48 months and debited my account with the full amount in the first month.
I hope that the above account of my experience will enable potential customers to make an informed decision when dealing with C&K Moneyline.
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