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Courts Singapore - Bad customer service hotline and salesperson
Court Toa Payoh salesperson Mohd Hanaim did not follow up with surveyor, with the help from another salesperson Ken, managed to get aircon installation done on 11th day 16 May from the date of purchase 5 May. We were told by Christin that there was NO record of feedback in the hotline system. Poor communication between sales and customer service hotline.
The complaint has been investigated and resolved to the customer’s satisfaction.
We hope all is well with you today.
We are willing to assist you on this matter. However, we have not received any details from you. Meanwhile, we will rest this issue first. We would like to take this opportunity also to apologise on this matter, we will ensure to convey this with the department incharge for better service improvement.
Should you need further assistance, please do not hesitate to contact us.
Thank you and have a great day!
Best regards,
Arlene
Customer Service Specialist
Courts Customer Service Department
We would like to follow up on your details in order to further assist you on this matter.
Thank you and we look forward to your response.
Best regards,
Arlene
Customer Service Specialist
Courts Customer Service Department
Thank you for highlighting this matter to us, our sincerest apology on the inconveniences this has caused you. Kindly assist to send the details of your concern and your contact number. We'll have one of our officer to assist you urgently. Thank you.
With Regards,
Jeff Teo
Senior Customer Specialist
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