SFL Nutrition review: Phone lines don't work ( 93 comments)

I called to cancel the order for Total Cleanse today. I did get through on the [protected] number, but waited on hold for more than 15 minutes. I haven't received the Acai Berry yet, but the shipping charge was on my credit card yesterday. I was checking another bank transaction this morning and went back to my credit card to see if the Total Cleanse shipping charge had posted. It hadn't...but there was a $29.95 charge for Fit Factory. I googled Fit Factory and immediately called them to question the charge. I found out I "joined" when I requested the "free" products. I asked to cancel my membership and the rep gave me a confirmation number and said I would receive no further charges. When I asked about having the current charge reversed, she said the charge was non-refundable. I was more insistent and she gave me a refund, as a "courtesy - just for today." I plan to report this scam to my State Attorney General and would suggest each of you do the same. That's really the only to put "businesses" like these out of business!

I just did the live chat and canceled by order, they asked for address and phone # and credit card last 4 digits. I did not give them the credit card info and they were fine. Needed justification of why I wanted to cancel and I said because this is a scam. So hopefully this is the end of this - As I said before I canceled my credit card so that should be that. Good luck to everyone.

On 10/29 I ordered Acai berry supreme. I was told the order would arrive on about 11/3. So I upgrade
it to priority shipping. Still, it did not arrive until 11/8, by which time 11 of the 14 days of the trial had passed. I had tried to call on several occasions and the line didn't work, or the business hours were wrong, or they said all their lines were busy and I should try to call back at another time. I finally got through today, 11/11, while I was on the other line cancelling my VISA card. The customer service rep at SFL Nutrition said they would cancel the order, but I still cancelled the VISA card. SFLNurtition has all my info. As a matter of fact, I had put VISA on notice right at the beginning because I was wary of the way they were doing business. The name of the company is not on the order and the phone rarely works, and there is no address.

It is a hassel to have to change things. I have a lot of bills, like gas, electric, and cable paid from the credit card company.

PS I won't have or use a debit card. You have no protection and you can get wiped out. A credit card has limitation of your liability if it is lost or stolen or you suspect a scam.

Wonder if this product works.

I tried calling the number you listed here and someone answered right away but he said their system is down and hung up on me. No one answers on the order summary number - [protected]. I already called my credit card company. The company on my credit card statement is White Tea.

Holy crap. in reading all of this and not getting my Total cleanse yet, I cancelled my debit card today so these jerks won't get my money. I hope you all get resolution. This is such a scam - how can they get away with this?

I too ordered the Total Cleanse trial on November 1st and just received the product yesterday. When I received the product there was a Customer Service phone number on it and I tried to call it. As soon as I dialed it just went to beeping like when your call is over and you don't hang up your phone. I tried the number about 15 times and it did the same thing each time. I used my debit card for this order so, I just had to cancel my debit card with my bank so they can't charge me anymore. This company is such a scam and gives out false phone numbers! I am very upset that there are companies out there like this that can get away with this! On their website they say that if you are not satisfied you can SIMPLY CANCEL any future shipments. That statement is completely false. I did try the Acai Power Berry trial for $5.95 and I was able to cancel any future orders with them pretty easily. My advice is to stay away from ordering things that seem to good to be true off the internet. Unfortunately, I learned the hard way too!

I have been calling this company for 3 days with no avail, I now am on this site to see who else has had a problem with this company. I will have to cancel my account in order not to be billed for this transaction. I will contact to BBB for the city of Boca Raton, just wish I was related to an Attorney...

Thank you so much for your posts! I was getting so frustrated trying to dial the number on the paperwork and knew immediately it was a scam. The phone numbers given on here were great but they had NO record of my orders and told me they didn't support SFL Nutrition. I went to the website www.ebizprogram.com posted here and had the following dialogue. I sincerely hope that it was, in fact, cancelled - too many horror stories on here to be comfortable with taking the operators word for it.

Welcome to Immediate Support. An online representative will be with you shortly. You are number 2 in the queue. Your wait time will be approximately 4 minute(s) and 35 seconds. Thank you for waiting.

You are now chatting with 'Chasity'

Chasity: Welcome to our live chat customer support service.

Chasity: How may I help you today?

Patti Gates: I want to cancel my auto ship orders within my 15 days. Can you please assist?

Chasity: For verification purposes, may I please have your date of birth, the shipping address for this order, and the last 4 digits of the credit card used?

Patti Gates: XXXXXXXXXXXXXXXXXXXXXXXXXXX

Chasity: Please hold one moment while I look for your order

Chasity: Your order has been canceled

Chasity: Is there anything else I can help you with today?

Patti Gates: Don't I need a RA for the remaining sample and I would like a confirmation number if possible.

Chasity: There is no RMA number for this order the remainder of the pills are yours to keep

Chasity: Is there anything else I can help you with today?

Patti Gates: Do you have a confirmation so that I can guarantee it is taken care of for both the Acai Berry and Total Cleanse?

Chasity: You may keep this chat as confirmation and there was an email sent to you.

Chasity: Is there anything else I can help you with today?

Patti Gates: No, thank you for your help.

Chasity: Thanks for visiting. We look forward to hearing from you again.

Chasity: If you would like a transcript of this chat emailed to you, please click on the CLOSE button on the chat window and the Exit Survey will pop-up on your screen.

Chat session has been terminated by the site operator

Me too, none of the numbers given work. I did get a hold of Gabriel from Fit Factory [protected] he was costumer service stating that when you ordered the acai berry you where enrolled in something but he was very helpful and said he credited my card back the 29.95. I asked him to remove my credit information and he said he was unable to do so. He assured me I wouldn't have any future charges, we'll see. Right now I am trying my third number for total cleanse because they have a charge on my account for 89.31. I've been on hold for 7 min so far, at least it's a working number now lets see if it's the right number. I'll let you know if it is and post the number.

Those numbers did not work for me either as they said they were not affiliated with SFL. I tried the live chat and it did nothing but closed the screen. They charged me for my sample and I have tried to NO avail for weeks now to cancel and have not been able to. I ordered the Acai Berry Supreme. I have cancelled my debit card and am disputing the charges. I plan on calling the BBB

I ordered the Acai Berry Supreme trial offer recently. I am at exactly 15 days from the order date. I read through ALL the complaints and opinions above and decided I better cancel (I didn't see or think about terms and conditions, I know, stupid). I called the number they supplied [protected] and a recording answers and disconnects you. I took the advice of one of the comments above and my cancellation went through immediately! I went to ebizprogram.com, scroll to the very bottom and click "contact us" and then to the left click "live chat". The chat was completed in 8 minutes, I printed a copy of the chat and had one emailed to me. I'm canceled. It was simple. Thank you all for all the help I read on here.
Incase it helps, this is how I started the chat - I received the free trial of Acai Berry Supreme. It has been less then 2 weeks and I am canceling effective immediately. DO NOT charge my credit card. Customer # xxxxxx
BY THE WAY - Does this pill or any other acai pill REALLY work?

Okay...I am currently waiting in a chat session...my wait time is 27 minutes...I did get through on the Acai berry, cancelled, no problem. Same with the Fit Factory crap they never tell you about...

www.gohelpnow.com was a joke. they could not find my email nor my credit card number.(which is funny because they found it for the charges.
i am trying the [protected] phone number but i do not think that is for SLF nutrition LLC ( to protect there lawsuit potential)
I went so far as to look up the address and call restaurant in the same building and she gave me the number to the landlord who has been being called by people complaing trying to reach them. The landlord said it was not her problem and after me trying to talk sense to her. she told me they pay there rent and its not her problem. so much for the human factor.

I have filed a complaint with the better business bureau and cancelled my credit card to avoid further charges because I have already received another shipment.

the [protected] is for the EXTREME not the SUPREME
That number is supposedly [protected]. which is there website people. so now dont call that number either.

the website person said the [protected] is supposed to be getting up and running today. so here i go again

ok after major speed redialing i got through, was on hold for 25
they cancelled my account to stop further charges. which i received the confirmation email while still on the phone for the account cancellation.

the customer service rep was very polite and agreed about the integrity of this company.

bottom line: i did not get my money back, but they will get no more money from me.

my punishment for not reading the small print.

..I SHOULD NOT HAVE ORDERED THE COLON CLEANSE. THEY DID A FIND JOB OF THAT AND I DID NOT HAVE TO TAKE A PILL.

Well! Did the chat session with Bianca. Cancelled no problem. So, we'll see. I received an email stating the order is cancelled and printed the chat session from the window and received an emailed copy of the conversation. When asked why the numbers don't work, she said call volume was high. Go figure! So, definately go to ebizprogram.com, click contact us on the bottom of the screen, wait for the chat window, best way to get through! Good luck people! :)

I like all of you above had the same experience with this company. I ordered on 11/1/08 I recieved my free(right)bottle today 11/13/08. I got on this web sight and couldnt believe my eyes. I tried to call the company to ask a question and couldnt get thru, even the operater for the phone couldnt get thru.So here I am on the websight and I am amazed at all the complaints I am reading. I tried calling 12 more times finally got thru and was on hold almost 35min.I told jason my story to cancelled any shipments as I didnt even want the free(right) trial but he said to keep it. He also asked my Why I was cancelling any further shipments and I said I was afraid of the product and the price they were charging for a product that NO ONE wants to use!Anyway I did get a confirmation email from the company that claims I will not recieve and further product but I am holding my breath to see. Good luck everyone.I will never order from this company ever again.

I had the same trouble getting through, but persitence finally paid off. I was able to speak to a lady named TaWanda, who cancelled my order, and said I would receive a confirmation email, which I have yet to receive. But just for grins and giggles, I contacted via live chat, as well. The wait on both fronts was long, but if I'm not charged again, I figure it was worth it. I was able to request a transcript of the live chat, which I did receive and save. I made sure to be kind to both of these ladies, because I figured they heard from a lot of irate customers, and they were courteous to me in return.

If you were scammed trying to get a free trial of the Acai Berry Supreme from this SO CALLED company SFL Nutrition, LLC, go to http://www.ebizprogram.com/cpage.aspx?name=contactus. Do the live chat and you can cancel your order that way. The phone number never worked for me.

I noticed a charge on my checking account in the amount of $78.84 from Total Cleanse. I had ordered the free bottle and that is all that I wanted. I called my bank to dispute the charge and they will not reverse the charge until I contact Total Cleanse. I cannot get through to Total Cleanse so I am stuck with having to pay a charge of $78.84 to someone who is a rip off! I don't know who is worse, my bank for not protecting their customers or scam artists like Total Cleanse who get away with ripping people off!

Thank you Total Cleanse and Wachovia Bank!

I tried several times to reach the cancellation number at SFL Nutrition and received a "cannot be connected at this time" message. I returned the Total Cleanse product in the original envelope and changed my credit card number before any charges appeared from the company. My credit card company was very helpful and the number change prevented any additional charges. I wish I would have visited this site before I purchased the product. Maybe it is a good product, but the customer service is a scam.

I just went through the same thing. I did not see the "fine print" at the bottom of the order page, nor did I see anything about a trial period for the Total Cleanse that you were supposed to get for "free". When the insane charges came through on my bank account for both products, I went to the website and tried calling but no answer. NONE of their listed phone numbers worked. It wasn't even busy...it was just like...disconnected or something. I finally found a message board that gave me www.sflnutrition.com as a website to go to with a live chat. The woman I talked to said she cancelled my order and that there would be no further charges. I told her to let someone know that none of the phone numbers on that web site work. She said thanks and that they get lots of calls. Well...I wasn't getting a busy signal...so something is amiss. Also, if you read their "Terms & Conditions" and then their "Refund and Exchange" policies they contradict each other. One says you have 15 days to call, get an RMA number, and ship the product back in order not to be charged. The OTHER one says you just have to call to cancel, and that you won't be charged for the bottle. Very misleading and confusing and completely unprofessional.

i just called the [protected] number (day 14 of trial) to make sure my order was cancelled after i did live chat with the sfl nutrition people and the person i spoke to confirmed my order had been cancelled and did give me a confrimation number of cancelation hope this helps use this number

I ordered the free trail and now I amgetting charger for bottle that I did not want. I"ve called the number [protected] and that has not been assigned according to the operator. Now what? I do not want any more charges against my account?

These companys are complete rip offs. I tried to cancel and was able to get through on the acia berry after an hour wait, the guy was a complete jerk and would not refund my money. I can't get through to them. The SFL Nutrition company's phone numbers do not work. I ended up canceling my credit card so I wouldn't be charged. What stinks is Yahoo and a ton of other sites carry their banners. I think they shouldn't carry banners for companys that are complete rip offs. I'll never buy stuff on line again.

THIS IS A SCAM...they will send you their product...I DOESN'T WORK! When you try to cancel at the pone# on their web-site, and on the order form it comes up This # is not activated. So now they have your credit card info, and will continue to charge your account for 78.84. I have filed a claim with my bank to get the money refunded, and I will also try to get any contact info I can from my bank. I will then file fraud charges against them, and repport them to on-line fraud.

If anyone has been able to contact them, please provide everyone with their contact info!

I too had all of the above problems with this company and ended up canceling my credit card. I will be more careful in the future when I visit a site online!

I have the same problem, I can't get thru by phone I have tried several times, all hours. I checked the gohelpnow website, it didn't work either...

Wow, this company is a total ripoff. Ok, so I ordered the "free" bottle just like everyone else.

I called the number on their website just like everyone else and was unable to get a hold of anyone. I found this post and called many of the other numbers listed...no luck. Sometimes I would get a dead phone line, others was the recording to please wait while a representative was available (then the phone would go dead). Then there was "the number you have dialed ... has not been assigned yet...beeeeeeeeeeep."

The chat session - not mentioned at all on the website that I ordered from, nor on my invoice, or the copy of the terms and conditions I kept for myself...or the return policy, was THE ONLY way you were going to be able to cancel your order. I got Chasity...if that's her real name. She cancelled my order promptly. Like everyone else we'll see if I get charged anyway.

Like one other post, I was automatically enrolled in "VIP FIT." Luckily I was able to speak to them immediately. They were very nice and refunded my $29.00 without any dispute. They mentioned that I should have recieved an email about this automatic enrollment, and that it was mentioned on the products terms and conditions...I told her it wasn't and she was a bit puzzled but of course insistent that I must have been notified. Regardless, she didn't argue with me any further, and I wasn't going to argue with her since she was in the process of refunding my money anyway. I feel like an idiot for calling for something like this. This company should be shutdown immediately!

Thanks to everyone who posted. Without your recommendation, there's no way I would have been able to cancel my order. I would have had to take this directly to the credit card company to dispute.

I have just been through the same situation and called the numbers that the customer service supposedly provided above and guess what...I was told that the order number on my order belonged to someone else and I do not have an account with them and was given another number to call that was DISCONNECTED! So...I took care of this by calling my credit card company and letting them know and canceling my card so this company cannot charge me anymore. The credit card company said they would dispute this charge and penalize this company if they charged me again. That is one way to get around it but this is a total SCAM!

I ordered AcaiBerry Supreme after seeing continuous ads on Facebook touting 'Oprah's Diet' and 'Rachel's Diet'. I figured $5.95 for shipping; what's to lose? You don't realize until AFTER you order that this will become a monthly charge of $80 unless you cancel within 14 days of receiving your 'free' bottle. I knew right away I'd been duped so I started calling the number provided on the website; [protected]. Trouble is the number never connected to a person or a machine. I called my credit card company and they said they couldn't dispute a charge until the charge went through. Fortunately, a search lead me hear. I can't thank you all enough for posting additional phone numbers for these cyber thieves. I ordered from AcaiBerry Supreme and finally got to the right customer service by calling [protected]. I only wish I had found this complaint board BEFORE I ordered! "It is sounds too good to be true, it is!"

These people are common criminals. I am disgusted that I trusted them and will take my complaint as far as I can get because people like this ruin good honest on line business.

I should have known that this is a scam. I have had the same experience as all the above people. The number listed on my printout is [protected] which is registered to SFL Nutrition, LLC. which I had to pay to find out. I have sent a complaint in to the Better Business Bureau in Florida. I am totally disgusted to have to go through all this.

This is such a scam. I got no notice that I had to call to cancel anything. I sent for the sample, got it put it in drawer. Then today I get a package containing another bottle along with a statement that I have been charged 94.57. Tried to call # on statement several times always busy. Looked on line got another # called waited for several minutes in the meantime I went to their instant chat and waited for 12 people before me. Explained my problem and wanted refund. Nathan said I should have called. to cancel. Guesss I never saw that notice. I kept telling him I was not interested, he says he cancelled futher orders but I would not get a refund. Asked to speak to supervisor, he said one was not available. Finally the operator on the telephone came on and I explained the problem. After much bantering back and forth she gave me a RMA # to get a portion on my money back. We'll see! What a scam!

I am having the same experience. I ordered The Acai Berry 500 and the Total Cleanse in mid November and I received only the Total Cleanse few days after that I am suppose to get charged. Immediately, I called to cancel but it is a dead line. I used the numbers that were given which was [protected] and [protected] they could not find my name anywhere. I asked them if SFL and colonMed500 was one of theirs and they said no. They continued to tell me that there is a company under investigation that is giving out their number. That freaked me out; then I called my bank to report it and I guess that I have to cancel my card because I have already told the bank not to authorize any company by the name of SFL or ColonMed 700.That way I cannot get charged. It is very scary I strongly believe that is a scam. As Soon as I received the product, the same day and few more days I kept calling with no answer .The ACAI POWER BERRY 500 trial is a joke. So be aware of TOTAL CLEANSE AND ACAI BERRY 500! You are signing up for way more than you are aware of. I have got charged 78.84 on 12/08/08 and 84.79 on 12/22/08 I never received the Acai Power Berry 500 . Every one I called could not locate my account. I will continue calling until I find some one, if not the board of commission, BBB and the authority have to know about such practice. I really hope this saves someone the days of anxiety and frustration that I experienced with those scammers.

Same here: fell for the scam. I reported both companies for fraud with my bank. The keep charging my credit card every week, no merchandise received. My bank changed my credit card number, so they won't be able to continue to charge. I tried to call and email these companies to no avail. They are probably somewhere in Nigeria, as most of these scams originate from there. I also hope people will find this board and not order.

I ordered the fee sample. I tried yesterday, two days after I received AcaiBerry to cancel when I realized they would be charging $100.00 a month to my account. You can not reach these people by phone, by email. They are impossible to reach. Finally I reach someone from overseas I cannot understand, she cannot understand me. She says she cannot find me in the system. She gives me another number. I reach someone else I cannot understand. We manage to communicate I have been charged $29.95 plus the $5.95 for some other program. I have not received. I don't know what he is talking about. My credit card company says all they can do is issue me a new card number. I believe that is what I will do. A very costly lesson.

Verbatum from 2 bill:

"Trial Terms and Conditions

Upon receipt, you'll have 15 days from the date that the product was shipped, to evaluate and see the results for yourself. If you enjoy the formula, simply do nothing. You will be billed the super low price of $88.62 at the end of your 15-day trial period.

Note: The 15 day Trial period includes shipping and transit time."

Note: The poor and unclear language

Our shipment was sent 14Jan09
Our shipment arrived 22Jan09.

So half of the trial period was over before the product arrived.

It was a free trial? At $1.50/tablet?

The phone nrs listed did not work. Thanks to one commenter who listed [protected] I could reach "them" but I barely could understand them and they did not seem to understand or to be able to find our shipment. They wanted to have all our contact information (?) When asking for the manager they hung up!

SLF Nutrition LLC is NOT KNOWN to the bbb. That should be sufficient.

DISPUTE ALL CHARGES AT YOUR BANK. Call the number on the back of your card. The sooner these scammers are out of business the better.

I agree completely that this is a scam. Ordered and received a "free"
sample and did not realize that I had to call to cancel the order to
avoid being charged for the "free" sample. So I see a charge of $78.84
on my credit card. Lo and behold I find a second charge of $78.84
plus shipping on my credit card. Then I receive the second bottle
of Colon xR.

When I called SFL about the charges, I was told that I had to cancel
within 15 days of the order date for the "free" sample in order to avoid
being charged per their terms and conditions. I saw no mention of
"terms and conditions" when I ordered the "free" sample.

I returned both bottles and received a credit of $59. When I called to
ask about this amount, I was told that there was a 30% restocking
charge on the second bottle and that no credit was due on the charge
for the "free" sample because I didn't cancel within the 15 days per
their "terms and conditions."

hi does anyone have a number for outside of UK? i'm wondering if that's why mine isn't getting through cause its the same message we get all the time if a number doesn't work

March 2010 - YES these ### ARE STILL IN BUSINESS! I too thought it was taken care of back in November 2008 after they were so nice after attempting to get through. They offered me my money back and everything. WELL I WAS WRONG! They have been bleeding my checking account since november 2008! And they never gave me my refund. I never noticed because I thought they were honest (Big Joke!) and I was extremely hurt at the time physically so I was no shape to be dealing with this crap. To make a long story short they are still ripping people off and they have been taking money out every single month for some BOGUS ONLINE MEMEBERSHIP! Here is a recent phone number for them [protected]. It changes monthly! look at your bank statements very carefully! It is under HUBHEALTHY, MYTRAINER, FITFACTORY, ETC... TOO MANY TO LIST! THIS COMPANY NEEDS TO BE SUED AND PUT OUT OF BUSINESS! The two original "Free Samples" are TOTAL CLEANSE AND ACAI BERRY 500. ...BUT BE WARNED THEY USE OTHER PRODUCTS AS WELL AND HAVE HUNDREDS OF DIFFERENT LABELS. They have taken around 1, 000.00 now from my account and I want to press charges and have these LOSERS put in jail! Stay tuned they will be in for a real treat soon. they f**ked with the wrong person.

Yeah US BANK IS NO HELP EITHER...Maybe they are getting a cut of the scam MONEY!