The complaint has been investigated and
resolved to the customer's satisfactionResolved Sculpted Figures — UNETHICAL PRACTICES!
resolved to the customer's satisfaction
I went to sculpted figures in myrtle beach sc for a consultation about having a surgery done. I was told that I could not be approved for financing. The next day I received a call from them saying that they found financing but I would have to have half of the amount as a down payment. I saved up until I had half of the amount and called to schedule an appointment. I was then told I needed to contact the company that was willing to finance me. When I called I was told that I wouldn't be paying just half of the down payment that I would have to pay a total of 8000.00. (Surgery quoted at 12000.00 and I had saved 6000.00). I then called sculpted figures back and told them what the company said and told them that I wouldn't be able to have the surgery because I only had the 6000.00. The nurse there told me that if I put the 6000.00 down that she would allow me to make payments on the remaining amount until it was paid or I could pay them the 6000.00 for the first half of my surgery and go ahead and have that done but un the mean time still be saving for the second half. After a 30 minute conversation with her and me telling her that no I didn't want to do that I hung up. In a matter of 10 minutes another person called with an indian accent telling me the same thing she told me and once again pushing the issue. At the time this was the lady that I thought was the doctor because during the consultation she came into the room and examined me. (Only later did I find out that she wasn't a doctor at all just a person who worked in the office! So that meant the doctor never even looked at me! Someone who was completely unqualified for was.) After another 30 minutes I told ok fine I will do it. So they set up another appointment to do specs. While I was there I was basically told that I was too fat to have the surgery and I need to get my BMI down before they would set the appointment. They then put me on a HCG diet with shots of vitamin B to supposedly get my weight down. I left the office with NO appointment being set.
A week or so later I called and told them that I would be moving back where we were stationed at (army) and that I wouldn't be able to have the surgery here. After pushing and pushing and pushing I told her that I didn't want it period! She told me that she would put in for the refund and it could take 4-8 weeks to get it. I told her fine to just process it and mail it.
Three weeks later I called to see the status of the refund and I was told thatis wasn't being processed yet. I told the office lady that I needed the person that handled the refunds to call me and not the nurse because I did not want to speak with her. A couple of hours later the NURSE called and once again was pushing and pushing to get me to go through with this surgery and I finally told her that I did not want to have it and even if I did it wouldn't be with them because if they could not respect me as a patient and my choices then there was no way. I told her it was unethical to try to talk someone into having a procedure that was not WANTED! That didn't stop her though! She then told me that if I wanted to have the surgery that they would fly me back here to have it done and they would have someone there to help take care of me. I told her NO AGAIN and told her that you know I have 2 kids and there is no way I am leaving them 2000 miles away so I can have a surgery I DIDN'T want! After going round and round with her I finally had to hang up on her to get her to stop!
I called today to find out about the refund and found out that instead of them sending back the 6000.00 to me they were only sending 4100.00 back because I cancelled! THERE WAS NOT AN APPOINTMENT TO CANCEL! I informed her. Now they are saying that I still wont get it until the last day in October. Then she proceeded to tell me that they were still willing to fly me out to have the surgery. Like the nurse I told her NO! But she pushed! I finally had to hang up.
I want my money back in full! There was never a surgery appointment to cancel so therefore they can not justify keeping almost 2000.00 for a cancellation! I also want an APOLOGY FROM THE DOCTOR! I never saw him and he never knew the situation period! He had the nurse and an office worker examing me and never informed me that the lady who had her hands all over me was the woman that handled the office work!
I feel VERY exposed and very taken advantage of!