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They are the biggest cheats in the furniture world. I spent a substantial sum of money and bought a bedroom set from them and within 14 months, the nightstand starts swelling and the drawer would not open/close. I called them and got zero customer service. Finally spoke to the GM, Kevin Gottwald, who said that he could not do anything about it and more or less walked away from the table. He said this is a private company and I could not talk to anyone above him as the owner had empowered him to act on the policies of the company. Very bad quality and zero customer service. Do not buy anything from these people.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Wood doesnt swell unless exposed to high levels of moisture. If it swelled to the point it would no longer open a drawer it's obvious there was neglect involved and there is no reason to assume the retail outlet should do anything to help. Definetly not their fault.
I tend to agree because they have failed to refund a delivery charge to me after picking up a sofa thet they agreed it had faulty fabric. This company is not to be trusted.
Savon furniture is top of the line...JUNK!
Kevin Gottwald now works for American Signature...more junk!