The complaint has been investigated and
resolved to the customer's satisfactionResolved Santander — everything
resolved to the customer's satisfaction
This company is horrible. We originally had our car loan through drive finical, in april 09 we filed bankruptcy (I know not our finest moment) and at that time (when I went to make a payment online) I also learned that drive finical was bought out by santander, I also learned that because we filed bankruptcy that we could no longer log into our online account and we would no longer receive a payment coupon (still haven't figured that one out.
During the bankruptcy process there is a form that both the car loan company, ourselves, and our attorney signs that says we still want the car. Every time my attorney would send this form off to santander we would get no response from them, our attorney sent a total of 5 and none were answered.
One saturday in august I was packing up to head out of state to see my grandma, who was in the hospital and not doing well, when their was a knock at the door from a repo man... What? Of course santander was closed already so I couldn't talk to them, I talked the repo man into letting me keep my car till I could talk to this company, I had never been late, so I couldn't understand why they were taking my car. Finally on monday morning I was able to speak with a supervisor and she informed me that we never signed a form with our bankruptcy that said we wanted to keep the car... Really are you kidding me? My attorney sent it 5 times santander never signed it. She told me to have my attorney send it again (and let me tell you in all the times he sent it out it cost us an extra 100 per time so here we are up to 600) and that I would need to western union them 500 to let them know that I was serious. Done call my attorney, find the closest western union company... Everything was done that day!
Well, that following thursday night here is another repo man knocking at our door, this time the car is already hooked up. I try to call and of course they are closed. To make this long story short they made an mistake that cost us more money to drive almost 2 hours to pick up our car.
Now here we are in feb 2010 and it just happened again this morning. At 6am we had the repo man knocking on our door to see if we wanted to get the car seats out. And of course santander doesn't open till 8 my husband works at 12 where we have to pick up the car is 2 hours away and I need it tomorrow to travel out of state for work.
This company has been nothing but a headache. It is time to change companies.
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