CB Investment, Insurance and Financial Sanlam Complaints #2-21

Sanlam review: Personal Loan

Sharon#464 of Pretoria, ZA

Jul 15, 2026 2:27 pm UTC

Verified customer

Featured review

I have requested a detailed statement 3every week for the last 3 m,onths, and receive nothing to date. I made payments direct to the backing account on a monthly statement that went uncaptured for 3 months and having unfair interest charged. I have called customer service a number of times, just empty promise's saying they have sent the request in. I am trying to sort my outstanding account out but get no help from Sanlam. I am not sure what to do anymore as this is a urgent matter.

Claimed loss: No Help from Sanlam

Desired outcome: Requested Detailed statement from start to end of the loan account.

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United Kingdom

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Sanlam emails

life@sanlam.co.za

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Sanlam address

2 Strand Road, Bellville, 7530, South Africa

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