Sandals Resort-Jamaica — Theft by employee
A month ago we took at Royal Caribbean cruise including the port of Jamaica. My husband and I had heard that the Sandals all-inclusive resort was fabulous. We were able to obtain a day pass and enjoyed several hours of all the beach, pool food and drinks we could handle. After we left to go board our ship, I realized that I had left my cell phone between our two beach lounge chairs. When we returned home, I phoned the front office and was told that yes, they had found my phone. I was told to call Federal Express and arrange for pickup. FedX called me to get the price of the phone and assured me they would pick it up. Now, a month later, no cell phone. When I called my contact at the resort, I was put on hold and finally the manager picked up. He said he was sorry but someone else had shown him photos of them self on my phone so they gave it to them!!! I have no doubt that an employee decided to steal my phone and the manager did a poor job of trying to cover it up. We are so disappointed in Sandals. We will never recommend them to any of our traveling friends.