CB Food Retail and Services Sakuraco Poor snacks and even poorer abusive business practices! Shame on sakuraco!

Sakuraco review: Poor snacks and even poorer abusive business practices! Shame on sakuraco!

FuzzyPeaches of US

Apr 23, 2025 10:51 pm EDT

Verified customer

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I was scammed by this company. They renew against your will and do not refund you under any circumstances. They lie, use scare tactics, and make it incredibly difficult to get your money back and also mock and blame you in the process.

This company still owes me money for unsent boxes and still did not send my 12 months of treat boxes, of which I unwillingly paid for btw. Customer service is abysmal. They will use the same repeat responses and spew out the same BS over and over about their policies, which were never transparent to begin with. It is a copy-and-paste response to shut you up, basically.

Sakuraco and Toykotreat is a Complete scam business.

The snacks themselves were dry and really overrated. Beware of this company as some of us are just trying to voice out the truth - beware of those trying to cover up.

Give me back my owed money Sakuraco! You stole from me.

Recommendation: Anything else literally. There are so much better snacks out there and this is the one to AVOID at all costs. You have been warned!

Sakuraco response

Jun 10, 2025 11:51 pm EDT

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www.sakura.co

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Hi,

Thank you for sharing your experience, and we apologize for the issue you encountered. We want to ensure that every customer has a smooth experience with Sakuraco.

It's important to note that Sakuraco operates on a renewal billing cycle once a subscription is activated. Please know that you can cancel your subscription at any time to prevent automatic renewal. However, please note that any recent cancellations would not affect orders that have already been paid for. If you need any help managing your subscription, we encourage you to visit our help center website, where you can find detailed instructions on how to cancel your subscription and avoid renewal charges.

Once again, we appreciate your feedback and apologize for any inconvenience caused. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team at https://sakura.co/contact. Thanks again for your review and feedback.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.