My experience working with SAMI began with Agent Thando in their Cape Town office, and overall it was far better than I expected. As someone who gets stressed with admin, I appreciated how calmly she explained each document and helped me understand the sequence of the VFS appointments. I really felt supported from day one, and the team’s friendliness made the intimidating process feel much lighter.
There was a brief moment of frustration when one email update took longer than expected, leaving me unsure whether my police clearance had been submitted. Luckily, when I phoned in, Agent Thando apologised and cleared everything up quickly. That transparency restored my confidence, and the rest of the process flowed smoothly.