I had a pending application that had been sitting untouched for nearly a year. Home Affairs never responded to emails, and I was tired of being in limbo. SA Migration took the case, reviewed the submission history, and began the process of consistent follow-ups on my behalf. Consultant Delroy handled the escalation professionally, filing follow ups until DHA finally acknowledged movement.
There were days where I felt panicked because progress looked frozen and sometimes SAMI took a few days to provide updates. Once Delroy explained how slow DHA responses can be and how he only updates clients once genuine movement happens, I understood the rhythm better. And to be fair, once movement started, their feedback became regular and reassuring.
Eventually DHA released acknowledgement and then finalized the case. It wasn’t fast, but without SAMI I would still be waiting with no answers.